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Senior Technical Support Engineer - Windows Admin

Intertec Systems -
Indore, Madhya Pradesh

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Microsoft Exchange
Windows
Technical support
Analysis skills
LDAP
Scripting
DNS
IT
Communication skills
PowerShell
Active Directory
Identity & access management

Full job description

Technical Support

Indore, India

Permanent

Job Title: Senior Technical Support Engineer - Windows Admin

Job Purpose: We are seeking an experienced Active Directory Administrator with strong expertise in designing, managing, and supporting Microsoft Active Directory environments. The role focuses on identity and access management, directory services, and security, while also providing secondary support for Microsoft Exchange On‑Premises and Exchange Online in a hybrid enterprise environment

Qualification: Graduation

Certification: Microsoft certifications (Exchange, Microsoft 365, Windows Server)

Experience:

7–10+ years total IT experience
5+ years hands-on, Microsoft Exchange Online and Exchange On‑Premises

Responsibilities:

Active Directory Administration (Primary Focus)

Administer, maintain, and support Active Directory (AD DS) in multi-domain and multi-forest environments
Manage user, group, and computer accounts, OU structures, and delegation models
Design, implement, and maintain Group Policy Objects (GPOs) in line with organizational standards
Manage and troubleshoot DNS, AD replication, and domain controller health
Perform AD migrations, domain upgrades, forest trusts, and domain controller deployments
Implement identity and access management (IAM) best practices
Monitor AD security, audit logs, and support compliance requirements
Troubleshoot complex authentication and authorization issues
Support AAD Connect / Entra ID Connect synchronization and hybrid identity scenarios

Windows Server (Directory Services Support)

Manage Windows Servers hosting Active Directory and related services
Perform server patching, upgrades, and routine maintenance
Monitor performance, availability, and capacity of directory services
Troubleshoot OS-level issues impacting identity services
Exchange Administration (Secondary Skillset)
Provide operational support for Exchange On‑Premises and Exchange Online environments
Manage mailboxes, distribution lists, shared mailboxes, and mail-enabled objects
Support Exchange Hybrid configurations and integration with Active Directory
Assist with Exchange migrations and mailbox moves
Troubleshoot mail flow, authentication, and directory-related Exchange issues

Operations & Support

Handle incidents, service requests, and problems within defined SLAs
Participate in change management and planned maintenance activities
Document configurations, procedures, and operational runbooks
Collaborate with MSP teams, security teams, and application owners
Provide on-call or after-hours support as required

Mandatory:

Strong hands-on experience with Active Directory (AD DS) administration
In-depth knowledge of Group Policies, DNS, LDAP, and AD replication
Experience managing multi-domain / hybrid identity environments
Working knowledge of Exchange Online and Exchange On‑Premises
Good understanding of Windows Server administration
PowerShell scripting skills for AD and Exchange administration
Experience troubleshooting identity and directory-related issues
Strong analytical and troubleshooting skills
Excellent communication and documentation abilities
Ability to manage multiple priorities in a production environment
Proactive, detail-oriented, and team-focused mindset

Apply Now

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