About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix? Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026.
About Position:
The developer will work across a broad set of Salesforce capabilitiesincluding Sales Cloud, automation, integrations, and analytics?to support ongoing business demand. This role is critical in enabling internal team capacity to focus on strategic initiatives by ensuring day-to-day development and enhancement work continues to move forward efficiently.
- Role: SF lead - Admin
- Location: All Persistent locations
- Experience: 7 to 9 Years
- Job Type: Full Time Employment
What You'll Do:
- Provide L2 support for implemented Salesforce applications (24/7 support model)
- Focus on configuration, maintenance, and enhancement of Salesforce orgs
- Act as a bridge between L2 and L3 teams for complex issues and code changes
- Salesforce Configuration & Administration
- Configure and manage:
- Flows, Process Builder, Approval Processes
- Validation Rules, Email Notifications, Email Templates
- Manage reports and dashboards using Salesforce Report Builder
- Handle:
- Custom fields, labels, page layouts, profiles
- List views and picklist value updates
- User administration:
- User setup, profiles, permission sets
- OWD, sharing rules, and field-level security
- Configure AppExchange applications
- Investigate and resolve user-reported issues within SLA
- Perform root cause analysis for incidents
- Coordinate with L3 team for required code changes
- Ensure compliance with Salesforce governor limits
- Handle:
- Missing data uploads/extractions (CSV)
- Single Sign-On (SSO) management
- Data, Reporting & Operations
- Manage lead and case routing rules
- Maintain reports, dashboards, and monitoring systems
- Perform data loads and data maintenance activities
- Support onboarding, provisioning, and KTLO (Keep The Lights On) activities
- Testing & Quality Assurance
- Prepare test data and conduct unit/module testing
- Support QA testing and defect resolution
- Perform QA validation of solutions in UAT (developed by Admins/Devs)
- Ensure adherence to quality control processes
- Development & Documentation
- Analyze business, functional, and technical requirements
- Configure or develop solutions as per specifications
- Contribute to deployment and technical documentation
- Maintain compliance with standards and best practices
- Tools & Monitoring
- Setup, monitor, and resolve:
- Gearset Code Quality
- Clayton functionality (if applicable)
- Support defect remediation and enhancements
- Please mention the details in bullet pointsCollaboration & Communication
- Participate in Agile/SCRUM ceremonies
- Collaborate with:
- Architects, Business Analysts, System Analysts
- Project Managers and QA teams
- Communicate project status and updates effectively
Expertise You'll Bring:
- Apex, Salesforce Integration Services, LWC , Sales cloud with strong tech lead and team leading capabilities
- Certifications Required
- Salesforce Platform Administrator I (Mandatory)
- Salesforce Platform Administrator II (Mandatory)
- Additional certifications (preferred, if applicable)
- KPIs / Work Allocation
- KTLO activities (onboarding, provisioning, data loads, issue resolution): 50%
- QA validation (UAT support): 25%
- Monitoring & resolving Gearset/Clayton issues: 25%
- Salesforce Administration: Solid grasp of configuration, security, user management, and declarative tools.
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent - persistent.com/careers
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."
