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Quality Analyst — Back-Office Operations

Ayuda Solutions
Ranchi, Jharkhand

Apply Now

Job details

Full-time
6 days ago

Benefits

Health insurance

Qualifications

Six Sigma Certification
Microsoft Excel
ISO 9001
Six Sigma
Quality assurance
Bachelor's degree
Data entry
ISO 27001
Pivot tables
AI
Communication skills

Full job description

We are looking for a meticulous Quality Analyst to monitor and improve the accuracy, compliance, and consistency of our back-office operations teams. You will be the quality guardian across data entry, document processing, and operations workflows.

Ranchi, Jharkhand

Full-Time

Analyst / Senior Analyst

2–5 years experience

Responsibilities

Conduct daily sampling and auditing of back-office transactions — data entry, document verification, and processing tasks.
Score agent/associate work against defined quality parameters and accuracy checklists.
Provide structured, actionable feedback to associates and team leaders within 24 hours of audit.
Identify error patterns and root causes — distinguish individual performance issues from systemic process failures.
Maintain QA dashboards: accuracy rates, error type distribution, team-level and associate-level trends.
Participate in calibration sessions with clients to align quality standards.
Contribute to SOPs and training materials based on recurring error patterns.
Support process improvement initiatives by providing quality data and recommendations.

Requirements

2–5 years in a quality analyst or quality assurance role in BPO or back-office operations.
Strong attention to detail — ability to catch errors in high-volume, repetitive tasks.
Proficiency in MS Excel (VLOOKUP, pivot tables, basic charts) for quality reporting.
Excellent written communication skills for feedback and reports.
Systematic, process-oriented mindset.
Graduate degree in any discipline.

Nice to Have

Familiarity with ISO 9001 or Six Sigma quality frameworks.
Experience with RPA or automation quality assurance.
Prior experience in BFSI or healthcare back-office environments.

About Ayuda Solutions

Ayuda Solutions is a technology-enabled BPO and intelligent operations company headquartered in Ranchi, India. With 13+ years of delivery excellence, we serve enterprises across 11 industries — from BFSI and healthcare to hi-tech and e-commerce — combining AI automation with expert human operations.

With 800+ professionals, ISO 27001 certification, and a 4.4-star Glassdoor rating, we are a place where careers are built — not just jobs held. 68% of our managers started as team members and grew with us.

Ready to Apply?

Send your CV and a brief note about why you're the right fit for this role. We respond to every application within 3 business days.

Opens your email app addressed to
[email protected]

Role Details

DepartmentOperations

LocationRanchi

TypeFull-Time

LevelAnalyst / Senior Analyst

Experience2–5 years

What We Offer

Health insurance — self + family

Performance bonus

Six Sigma certification sponsorship

L&D access to Ayuda Academy

Internal mobility to QA Lead and Process Excellence roles

Apply Now

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