Ccaas senior engineer Jobs

Senior Sales Engineer
Zendesk —Bengaluru, Karnataka
- Email
- Customer service
- Bachelor's degree
- JavaScript
Senior Software Engineer (AI)
NICE —Pune, Maharashtra
- Remote
- Azure
- Computer Science
- Master's degree
Quick apply
Senior Product Manager
Avaya —Pune, Maharashtra
- Azure
- Computer Science
- Master's degree
Senior Technical Support Engineer - Microsoft MS
TTEC Digital —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Analysis skills
Quick apply
Advanced Specialist, Technology Solutions
Pearson —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Salesforce
- AWS
Senior Architect
DHL —Chennai, Tamil Nadu
- Hybrid work
- Analysis skills
- Continuous improvement
- APIs
- Health insurance
AVP - Service Center Technology
GCC India —Hyderabad, Telangana
- Full-time
- Management
- Computer Science
- Salesforce
2d
Telecom Engineer (Level 2) – Contact Center & CCaaS Operations – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Computer science
- Salesforce
- English
8d
Five9- Senior Consultant, Technical Transformation- Sales & Service- Customer
Deloitte —Bengaluru, Karnataka
- Software troubleshooting
- Salesforce
- Master's degree
8d
Senior Consultant - Zoom
TTEC Digital —Remote
- Full-time
- Remote
- Computer Science
- Salesforce
- Java
Quick apply
Nice- Senior Consultant, Technical Transformation- Sales & Service- Customer
Deloitte —Bengaluru, Karnataka
- Java
- Master's degree
- Bachelor's degree
8d
Sr. Developer - Application Development Microsoft N 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- Customer service
Quick apply
9d
Sr. Applications Developer
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- AWS
- Agile
- Python
Forward Deployment Engineer (FDE)
Ozonetel Communications —Mumbai, Maharashtra
- Full-time
- Azure
- Java
- AWS
1d
Sr AI Software Engineer
Five9 —Bengaluru, Karnataka
- JavaScript
- AI
- Analytics
3d
Principle Genesys Cloud CX Developer
TTEC Digital —Hyderabad, Telangana
- Full-time
- CRM software
- Computer Science
- Software troubleshooting
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Sr Software Engineer - Niche skill Call Center/NICE
GCC India —Hyderabad, Telangana
- Full-time
- Computer Science
- Customer service
- DevOps
9d
AGBG Mid Market Offshore Delivery Lead
Accenture —Mumbai, Maharashtra
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
CCaaS Senior Engineer
Foundever —India
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- English

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Senior Sales Engineer

Zendesk -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

CSS
Customer service
Call center
Enterprise Software
IT service management
Sales
Bachelor's degree
Zendesk
JavaScript
REST
APIs
JSON
SaaS
AI
Pre-sales
HTML

Full job description

Job Description

Why This Role? Why Now?

The Senior Sales Engineer is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. In this role, you must be both sales-focused and technically savvy. To be successful, you will sell to enterprise executives, convincing C-level and director-level executives of the technical merits of our software solution.

We are operating at a true technological inflection point where AI is changing the landscape of Customer Experience. This position offers the unique opportunity to take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtually. You will work in conjunction with Sales, Marketing, Product Managers, and other members of the cross-functional team to provide the technical bridge between our Sales team and their prospects.

What You'll Be Doing

Take complete ownership of the prime technical relationship with enterprise prospects to drive customer happiness.
Proactively manage and deliver high-impact technical information to customers both onsite and virtually.
Partner cross-functionally with Sales, Marketing, Product Managers, and other team members to act as the core technical bridge for prospects.
Map complex RFI/RFP requirements to elegant software solutions.
Scope, manage, and execute highly technical customer pilots and hands-on Proof of Concepts (PoCs).
Incorporate an advanced understanding of how AI is impacting the customer service business into your solution delivery.
Outstandingly scope solutions using our existing platform capabilities while influencing new product development upstream.

Who We're Looking For

We want an individual with obvious passion, people skills, and an exceptional ability to work independently on multiple projects. If you bring high energy, an appetite for experimentation, and a deep interest in how LLMs and ChatGPT are altering the customer service business, you will thrive in our team.

What You Bring to the Role (Basic Qualifications)

5+ years of Presales experience or equivalent cross-functional customer-facing technical experience.
Strong understanding of how AI is impacting the customer service business, alongside knowledge of AI Technologies such as LLMs and ChatGPT .
Knowledgeable of web and scripting technologies, including HTML, CSS, JavaScript, JSON, and SaaS applications .
Proven experience mapping RFI/RFP requirements to enterprise software solutions.
Demonstrated experience scoping, managing, and executing customer pilots and hands-on Proof of Concepts (PoCs).
Excellent interpersonal, communication, persuasion, presentation, and writing skills.
Bachelor’s degree or equivalent experience is required.
Must be willing to travel to meet with prospects and customers.

Preferred Qualifications

Foundational exposure to or a baseline interest in web technologies (such as HTML, CSS, JavaScript, or REST APIs).
Background in customer service environments, Call Center operations, or CCaaS platforms.
Career background in software implementation consulting or enterprise product integration.
Foundational knowledge of Customer Service Software, ITSM frameworks, Data Warehousing, or Business Intelligence tools.
Graduate degree is a plus.

#LI-MJ1

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Apply Now

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