Citi careers india Jobs

Quality Assurance Analyst II- Customer Success
Bluevine - India —Bengaluru, Karnataka
- CRM software
- Analysis skills
- Financial services
- Health insurance
- Paid time off
Quick apply
Credit Risk Analyst (Officer) - Leveraged Finance Underwriting
Citi —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Data entry
- Paid time off
Growth Associate (Graduates 2026)
Bluevine - India —Bengaluru, Karnataka
- Night shift
- Communication skills
- Health insurance
- Paid time off
Quick apply
Business Risk and Control Analyst II, Officer
Citi —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
6d
Investor Services In-Business Risk & Controls, Assistant Vice President - India
Citi —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
Manager, Customer Success
Bluevine - India —Bengaluru, Karnataka
- Night shift
- CRM software
- Bachelor's degree
- Communication skills
- Health insurance
- Paid time off
Quick apply
11d
Banking - IGS: Expense Management - Business Analytics Analyst 1 - Officer
Citi —Mumbai, Maharashtra
- Weekend availability
- Microsoft Office
- Databases
- Bachelor's degree
Business Analyst
Citi —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Analysis Manager - Assistant Vice President
Citi —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
GenAI-Enabled Procurement Strategic Analyst
Citi —Chennai, Tamil Nadu
- Full-time
- Oracle
- Analysis skills
- Project management
Strategy, Governance and Automation- Controls Testing Utility
Citi —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Project management
6d
Program Management for Supply Chain Organization
Citi —Chennai, Tamil Nadu
- Full-time
- Management
- Master's degree
- Project management
People Business Partner
Bluevine - India —Bengaluru, Karnataka
- Master's degree
- Human resources
- Business Administration
- Health insurance
- Paid time off
Quick apply
6d
KYC Analyst (Maker Role)
Citi —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
1d
Fraud Data Engineer, Assistant Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- SQL
- Project management
- Bachelor's degree
- Paid time off
Payroll Analyst
Harness.io —Bengaluru, Karnataka
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Paid time off
- Flexible schedule
Business Analysis Senior Manager - Vice President
Citi —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Java Developer - Equities Cash - Order Management System
Citi —Pune, Maharashtra
- Full-time
- Oracle
- Java
- Analysis skills
8d
Product Manager II (Lending & Credit)
Bluevine - India —Bengaluru, Karnataka
- Doctoral degree
- Computer Science
- B.Sc
- Health insurance
- Paid time off
Quick apply
Asset Servicing Analyst
Citi —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access

I want to receive the latest job alerts for citi careers india

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

citi careers india jobs near

People Business Partner jobs in Bengaluru, Karnataka

Software Test Engineer jobs in Chennai, Tamil Nadu

Business Analytics Analyst jobs in Mumbai, Maharashtra

Senior Risk Analyst jobs in Chennai, Tamil Nadu

Senior Vice President jobs in Pune, Maharashtra

Customer Success Manager jobs in Bengaluru, Karnataka

Payroll Analyst jobs in Bengaluru, Karnataka

Assistant Vice President jobs in Pune, Maharashtra

Java Developer jobs in Pune, Maharashtra

Quality Assurance Analyst jobs in Bengaluru, Karnataka

Business Analyst jobs in Pune, Maharashtra

Credit Analyst jobs in Mumbai, Maharashtra

Procurement Analyst jobs in Chennai, Tamil Nadu

Agri Business Management jobs in Bengaluru, Karnataka

Business Analyst, 10 Lpa, Fresher jobs in Bengaluru, Karnataka

Doon Express Business Park, Dehradun jobs in Dehradun, Uttarakhand

Site Engineer jobs in Chandigarh, Chandigarh

Software Test Engineer jobs in Kandivali, Mumbai, Maharashtra

Fresher Software Developer jobs in Ahmedabad, Gujarat

Software Test Engineer jobs in Ernakulam North, Kochi, Kerala

Quality Assurance Analyst II- Customer Success

Bluevine - India -
Bengaluru, Karnataka

Quick apply

Job details

Benefits

Health insurance
Paid time off
Life insurance
Food provided

Qualifications

CRM software
Analysis skills
Quality assurance
Financial services
AI
Communication skills
Banking

Full job description

About Bluevine

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we've supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We're innovators driven by big ideas, collaboration, and real impact. Here, you'll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what's next?

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

ABOUT THE ROLE:

As a Quality Assurance Analyst II, you work within your function under your assigned supervisor or lead while operating with increased independence and judgment. You are responsible for evaluating customer interactions, identifying performance gaps, and proactively driving improvements in quality, consistency, and customer experience.

In this role, you are expected to articulate problems clearly and propose actionable solutions to your manager or lead. You play a key role in identifying process gaps, analyzing quality data, and translating insights into meaningful recommendations that improve agent performance and operational outcomes. Translate QA insights into actionable recommendations and track the impact of those improvements in partnership with Operations. You will also contribute to calibration, reporting, and executive-level quality reviews, making this a highly visible and impact-driven role within the QA function.

WHAT YOU'LL DO:

QA Evaluations & Ownership:
Conduct audits across calls, chats, and emails to ensure adherence to quality standards, policies, and procedures. Maintain audit accuracy and meet required quotas while demonstrating sound judgment in evaluations.
Problem Identification & Solutioning:
Identify quality gaps, process inefficiencies, and performance issues. Clearly articulate problems and propose solutions or recommendations to your manager or lead. Contribute to improving processes, training content, and workflows.
Reporting & Trend Analysis:
Own and maintain QA reporting at the agent and manager level. Analyze QA results to identify trends, performance gaps, and opportunities across the contact center. Correlate QA insights with CSAT, customer complaints, and executive escalations to provide a holistic view of performance.
Executive Escalations QA:
Review and evaluate all customer interactions tied to executive escalations. Deliver detailed QA reports and provide structured coaching to agents involved. Ensure findings are documented and communicated clearly to support accountability and improvement.
Coaching & Development:
Deliver structured, actionable feedback through coaching sessions. Provide clear, behavior-based guidance that drives measurable improvement. Partner with managers and team leads to reinforce performance expectations.

Calibration & Listening Sessions: Support manager in calibration sessions and listening reviews by identifying relevant calls, contributing to scoring alignment, and ensuring consistency in quality evaluations.
QA for QA Review QA evaluations completed by other analysts to ensure fairness, consistency, and adherence to standards. Provide feedback, coaching, and direction to QA team members to strengthen calibration and scoring accuracy.
Continuous Improvement & Collaboration:
Work cross-functionally to address quality issues and implement improvements. Actively contribute to QA initiatives, process enhancements, and quality frameworks.

WHAT WE LOOK FOR:

Essential:

3-4 +years of relevant experience in quality assurance, control, or monitoring
Strong analytical skills with the ability to identify trends and draw insights from data
Proven ability to articulate problems and recommend practical solutions
Experience with QA reporting and performance analysis
Excellent written and verbal communication skills
Ability to provide structured, actionable feedback and coaching
Ability to work independently with minimal supervision
Strong attention to detail and consistency in evaluations
Experience in US Banking or financial services

Desirable:

Experience handling executive escalations or high-risk customer interactions
Experience supporting calibration sessions and QA for QA
Familiarity with QA tools, CRM systems, and reporting platforms
Leverage QA tools, automation, and AI-assisted solutions to improve efficiency and quality insights
Utilize AI tools (e.g., conversation analysis, auto-scoring, summarization) to support QA evaluations and reporting
Apply basic prompt engineering techniques to extract insights, analyze interactions, and enhance QA workflows

Benefits & Perks

Excellent group health coverage and life insurance
Stock options
Meal allowance
Transportation assistance (terms and conditions apply)
Generous paid time off plan, Holidays
Company-sponsored mental health benefits
Financial advisory services for both short- and long-term goals
Learning and development opportunities to support career growth
Community-based volunteering opportunities

Quick apply

Refine Your Search

Quality Assurance Analyst II- Customer Success

Credit Risk Analyst (Officer) - Leveraged Finance Underwriting

Growth Associate (Graduates 2026)

Business Risk and Control Analyst II, Officer

Investor Services In-Business Risk & Controls, Assistant Vice President - India

Manager, Customer Success

Banking - IGS: Expense Management - Business Analytics Analyst 1 - Officer

Business Analyst

Business Analysis Manager - Assistant Vice President

GenAI-Enabled Procurement Strategic Analyst

Strategy, Governance and Automation- Controls Testing Utility

Program Management for Supply Chain Organization

People Business Partner

KYC Analyst (Maker Role)

Fraud Data Engineer, Assistant Vice President

Payroll Analyst

Business Analysis Senior Manager - Vice President

Java Developer - Equities Cash - Order Management System

Product Manager II (Lending & Credit)

Asset Servicing Analyst

I want to receive the latest job alerts for citi careers india

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected