Firstsource solutions Jobs

CSA
Firstsource Healthcare —Bengaluru, Karnataka
- Microsoft Outlook
- Computer literacy
- English
Team Lead
Firstsource Healthcare —Gurugram, Haryana
- Customer service
- Analysis skills
- Bachelor's degree
Process Leader
Firstsource Healthcare —Hyderabad, Telangana
- Customer service
- Analysis skills
- Bachelor's degree
1d
Senior CSA
Firstsource Healthcare —Bengaluru, Karnataka
- Microsoft Outlook
- Computer literacy
- English
11d
Analyst
Firstsource Healthcare —Bengaluru, Karnataka
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
CSA Healthcare - Email/Back Office
Firstsource Healthcare —Chennai, Tamil Nadu
- Master's degree
- Bachelor's degree
- Typing
Coordinator - Finance
Firstsource Healthcare —Chennai, Tamil Nadu
- Master's degree
- Communication skills
3d
Manager - Operations
Firstsource Healthcare —Hyderabad, Telangana
- Education
- Continuous improvement
- Communication skills
Senior Associate
Firstsource Healthcare —Bengaluru, Karnataka
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Consultant - Product Operations Coordinator
Firstsource Healthcare —Hyderabad, Telangana
- Administrative experience
- Project management
- Bachelor's degree
Associate - Quality Auditor
Firstsource Healthcare —Bengaluru, Karnataka
- Microsoft Excel
- Bachelor's degree
- Typing
1d
Senior Analyst
Firstsource Healthcare —Bengaluru, Karnataka
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate / Sr Associate - Query Management
Firstsource Healthcare —Bengaluru, Karnataka
- English
- 12th Pass
- Communication skills
Associate / Sr Associate - Email/Chat Support
Firstsource Healthcare —Bengaluru, Karnataka
- Weekend availability
- Customer service
- English
- Bachelor's degree
- Flexible schedule
Associate / Sr Associate - Query Management
Firstsource Healthcare —Bengaluru, Karnataka
- Weekend availability
- Customer service
- English
- Bachelor's degree
- Flexible schedule
Associate / Sr Associate - Query Management - iRefer
Firstsource Healthcare —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
9d

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CSA

Firstsource Healthcare -
Bengaluru, Karnataka

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Job details

Fresher

Qualifications

Microsoft Outlook
Computer literacy
English
10th Pass
Typing

Full job description

CSA

Date: May 26, 2026

Location: Bangalore, KA, IN

Requisition ID: 20494

Description:

ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: Customer Support Associate – International Voice Grade: H1/H2 Job Category: Senior Associate / Associate Function/Department: Operations Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries. Roles & Responsibilities  Revert on calls to customer on a variety of issues  Update and process information accurately into the system(s)  Resolve customer problems in a timely manner  Take ownership & deliver on customer commitments  Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact  Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner  Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.  Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments  Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team 1 © Firstsource Solutions Limited | February 15, 2023 Key Results  External Performance Measurements- ask relevant external groups to evaluate various program activities – usually through surveys of individuals within these groups – related to the services they have experienced  Internal Performance Measurements- used to assess and monitor the internal operation of an organization. ROLE HOLDER PROFILE A. Preferred educational qualifications: Minimum SSC (10th) passed. B. Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry C. Skills and Competencies i. Functional / Technical:  Computer literate eg. Outlook, Word, Internet Explorer  Typing skills: Process specific cut offs  Verbal and written English communication ii. Behavioral:  Professional & Courteous in mannerisms  Ability to liaise with customers at all levels  Ability to handle and resolve complex customer calls D. Corporate Values Must demonstrate Firstsource values – REACCH that acts as our north star, helping us achieve our goals in a uber competitive, digital-first world while meeting customer and investor demands for social responsibility. Risk-Taking Dare to go beyond Challenge status quo every day. Be strategic. Be ambitious. Be resilient. Execution Excellence Strive to be the best Collaborate, co-create and drive excellence. 2 © Firstsource Solutions Limited | February 15, 2023 Agility Move ahead of time quickly Stay nimble, adapt fast and learn constantly with a ‘Digital First’ mindset. Customer First Keep customers at the heart of every action. Credibility Instil trust, confidence and accountability Seek answers rooted in ‘what's right’ and not ‘who's right’. Humaneness Be fair, respectful, transparent and sensitive Care for your community; act responsibly towards environment.

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CSA

Team Lead

Process Leader

Senior CSA

Analyst

CSA Healthcare - Email/Back Office

Coordinator - Finance

Manager - Operations

Senior Associate

Consultant - Product Operations Coordinator

Associate - Quality Auditor

Senior Analyst

Associate / Sr Associate - Query Management

Associate / Sr Associate - Email/Chat Support

Associate / Sr Associate - Query Management

Associate / Sr Associate - Query Management - iRefer

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