Description:
Nomura's Chief Transformation Office (CTO) — International Change is hiring a Mumbai (Powai)-based Vice President to join the Client Initiatives portfolio, extending our Client Transformation and Strategy (CTS) programme. This is a hands-on, delivery-accountable role leading end-to-end delivery of client experience and client lifecycle change initiatives across Nomura's Wholesale client franchise (Global Markets and Investment Banking) — owning named projects from initiation to go-live, applying strong PM/BA discipline (JIRA, Confluence), and partnering with stakeholders across Front Office, Operations, Credit and Legal. We are looking for someone with Client Experience credentials across the Wholesale franchise (GM and IB) and a track record of delivering data- and AI-enabled change in a global, matrixed environment.
International Change, within the Chief Transformation Office (CTO), drives strategic transformation across Nomura's Wholesale business and Corporate Functions. We deliver enterprise-wide initiatives that shape the firm's future through excellence in project execution and investment governance; deep partnership with business, technology and corporate stakeholders; and seamless collaboration between International and Japan. Our delivery approach combines deep content and domain knowledge with strong execution prowess and practical experience, translating strategic vision into measurable results.
This role sits within the Client Initiatives portfolio — an extension of the CTS programme — which delivers client lifecycle and client experience change in support of Client Account Management (CAM), a Wholesale function spanning Global Markets (GM) and Investment Banking (IB). The portfolio spans client governance, client strategy & analytics and (AI-enabled) client document management; CRM and sales tooling; and client data integration, delivered by a distributed team across India (Powai), London and New York and working closely with Front Office, Operations, Credit and Legal stakeholders.
This is an incremental, hands-on and delivery-accountable VP role within the Client Initiatives portfolio, extending the CTS programme's delivery capability. The successful candidate will lead end-to-end delivery of client experience and client lifecycle change initiatives — spanning client onboarding, KYC, client data and client servicing — owning a defined set of named projects from initiation through to business go-live and benefits realisation.
This is a delivery-accountable role owning named projects end-to-end — not a floating portfolio or oversight role. In addition to direct project delivery, the role includes matrix management of delivery-team members within a distributed, multi-region team. The role demands strong PM/BA discipline, confident stakeholder management at business-owner level, and genuine comfort operating in an AI- and data-enabled change environment, partnering across Front Office, Operations, Credit and Legal.
Key objectives critical to success
- Take end-to-end delivery accountability for a defined set of named projects — owning scope, plan, timeline, budget and quality from initiation to business go-live and benefits realisation.
- Maintain scope and target business outcomes with the Accountable Executive and sponsoring stakeholders, validating that planned project outputs deliver those outcomes.
- Apply rigorous PM/BA discipline — requirements capture and traceability, current- and future-state process design, functional design, options analysis, and clear remediation requirements — managed through JIRA and Confluence.
- Provide matrix management to project and business analysis staff within the distributed, multi-region delivery team.
- Run project-level governance and feed programme governance forums and steering committees with honest, transparent status, risk and issue reporting.
- Manage vendor delivery and oversight, including UAT, release readiness and commercial discussions on phased scope.
- Proactively manage cross-project dependencies, conflicts and scope changes across a multi-region delivery team.
- Identify, mitigate and escalate delivery risks and issues, working collaboratively to resolve blockers and keep releases on track.
Required experience & skills
Experience
- 7+ years managing complex, cross-functional change programmes and projects in financial services, coordinating across Front Office, Operations, Corporate Functions, Technology and vendor partners.
- Client Experience credentials across the Wholesale franchise — direct experience delivering client experience and client lifecycle change across Global Markets and Investment Banking, comfortable working across Front Office, Operations, Credit and Legal.
- Proven track record delivering projects end-to-end across multiple geographies and business units.
- Strong working knowledge of client onboarding, KYC and entity / client data management domains, including onboarding and KYC business processes, workflows, controls, data mapping and lifecycle events.
- Exposure to regulatory-driven client lifecycle change is advantageous.
- Experience managing both direct project delivery and the coordination layer above it, operating effectively at both tactical and strategic levels.
- Comfort delivering AI- and data-enabled change (workflow automation, CRM/Salesforce, analytics and reporting, document management).
PM/BA discipline & tooling
- Formal PM-BA practices and artefacts — business requirements and functional specifications, requirements traceability, documentation and sign-offs, workshop facilitation, and current/future-state process design.
- Hands-on fluency with JIRA and Confluence; comfortable owning feature- and bug-level delivery tracking.
- Familiarity with multiple delivery methodologies (e.g. Agile, PRINCE2) and with articulating requirements as use cases / user stories.
- Highly literate with the Microsoft Office suite, particularly Excel and PowerPoint; data-visualisation tools (Power BI, Tableau) advantageous.
- Business analysis certifications (e.g. ISEB / BCS Business Analysis) advantageous; Bachelor's degree required.
Team management
- Proven ability to manage and develop delivery staff across multiple regions beyond Powai, with strong cross-cultural communication and consistent global delivery standards.
- Strong leadership and mentoring skills, with a focus on upskilling and growing junior team members.
Stakeholder management & engagement
- Confident stakeholder management at business-owner level, building effective partnerships across Front Office, Operations, Credit and Legal.
- Ability to communicate and influence within a complex, global, matrixed organisation, including engagement with senior management (MD level and above).
- Ability to develop impactful written materials and presentations and to facilitate decision-making in senior forums.
- Self-starter able to work under limited supervision in unstructured environments, with the intellectual flexibility to rationalise complex problems into workable, deliverable solutions.
Nomura competencies
Explore Insights and Visions — Proactively gather information relevant to the Client Initiatives portfolio and the wider Wholesale client franchise, develop ideas aligned with organisational strategy and market trends, and identify root causes of gaps between current and target state.
Make Strategic Decisions — Develop workable delivery solutions that support business goals, assess feasibility by estimating required resources and risks, and demonstrate rational decision-making grounded in the facts and risks of the situation.
Inspire Entrepreneurship in People — Communicate ideas and issues clearly to gain support for delivery plans, inspire commitment by empowering and positively challenging the team, and execute planned tasks while maintaining high quality and productivity.
Elevate Organisational Capability — Actively pursue development, acquire the knowledge and skills needed for delivery, and support colleagues' growth through coaching and improvement plans for engagement and productivity.
Inclusion — Facilitate constructive dialogue, equitably address behaviours that impede psychological safety, leverage diverse strengths and perspectives, and ensure equitable access to information and opportunities across global stakeholders.
We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.
- Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.
- The benefits are subject to change and will be in accordance with Company’s policies as may be applicable from time to time).
