In noida sector 63 Jobs

CRM Executive
Goyal Books Overseas —Noida, Uttar Pradesh
- Up to ₹45,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
14d
Logistics Executive
GOYAL BOOKS OVERSEAS —Noida, Uttar Pradesh
- Up to ₹25,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
Quick apply
Stenographer
Goyal Brothers Prakashan —Noida, Uttar Pradesh
- ₹30,000 - ₹80,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Junior Software Tester
PrimaFelicitas Private Limited —Noida, Uttar Pradesh
- ₹22,995.58 - ₹50,977.11 a month
- Full-time
- Oracle
- ERP systems
- Databases
- Health insurance
- Paid time off
Quick apply
MEAN Stack Developer
PrimaFelicitas Private Limited —Noida, Uttar Pradesh
- ₹20,000 - ₹50,000 a month
- Full-time
- Databases
- SQL
- AWS
- Health insurance
- Paid time off
Quick apply
Account Executive
Goyal Brothers Prakashan —Noida, Uttar Pradesh
- Up to ₹70,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
Power BI Developer
Qloron Technology —Pune, Maharashtra
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Databases
- SQL
- Analysis skills
Quick apply
2d
Diploma Electrical Site Engineer
Optimum Solutions —Noida, Uttar Pradesh
- ₹10,493.62 - ₹45,768.01 a month
- Full-time
- Electrical experience
- Driving
- Travel
- Commuter assistance
- Health insurance
Quick apply
Interior Designer
iHome masters private limited —Noida, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Email
- AutoCAD
- Microsoft Office
- In-person
- Cell phone reimbursement
Quick apply
Travel Executive
Way4travel Adventure Pvt Ltd —Noida, Uttar Pradesh
- ₹15,000 - ₹35,000 a month
- Email
- Hybrid work
- CRM software
- Sales
- Customer service
- Commuter assistance
- Health insurance
Quick apply
3d
Diploma Electrical Service Engineer
Optimum Solutions —Noida, Uttar Pradesh
- ₹25,000 - ₹35,000 a month
- Full-time
- Electrical experience
- Driving
- Travel
- Commuter assistance
- Health insurance
Quick apply
Stock Manager
Frontline Electro Medical Ltd —Noida, Uttar Pradesh
- ₹30,000 - ₹40,000 a month
- Full-time
- Inventory management
- Organizational skills
- In-person
- Cell phone reimbursement
- Flexible schedule
Quick apply
3d
Sales Coordinator / Sales Support Executive
Inventant Education —Noida, Uttar Pradesh
- Up to ₹30,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
19h
Sales Executive
MAVONORM EXHIBITS WORLDWIDE —Noida Sector 62, Noida, Uttar Pradesh
- ₹35,000 - ₹40,000 a month
- Full-time
- Sales
- English
- Business development
- Health insurance
- Paid sick time
Quick apply
8d
Business Development Executive (BDE)
KnoBee Social India Private Limited —Noida, Uttar Pradesh
- ₹15,000 - ₹30,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
Quick apply
Junior Accountant
Corpzo —Noida Sector 62, Noida, Uttar Pradesh
- ₹20,000 - ₹25,000 a month
- Full-time
- Finance
- Analysis skills
- Accounting
Quick apply
Business Development Associate - Sales
Aviotron Aerospace Private Limited —Noida, Uttar Pradesh
- ₹25,000 - ₹40,000 a month
- Full-time
- Marketing
- Microsoft Office
- Master's degree
- Paid time off
- Paid sick time
Quick apply
13d
Quality Analyst
OMKA TECH —Noida, Uttar Pradesh
- Up to ₹30,000 a month
- Full-time
- APIs
- In-person
- Communication skills
- Paid time off
- Flexible schedule
Quick apply
2d
Business Development & Partnership Manager
MageBytes Private Limited —Noida, Uttar Pradesh
- ₹20,000 - ₹50,000 a month
- Full-time
- CRM software
- Sales
- Business development
Quick apply
Social Media Executive
The People Events —Noida, Uttar Pradesh
- ₹10,359.44 - ₹35,645.27 a month
- Full-time
- In-person
- Communication skills
Quick apply

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CRM Executive

Goyal Books Overseas
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
Up to ₹45,000 a month
14 days ago

Benefits

Leave encashment

Qualifications

Microsoft Excel
Customer retention
Customer service
International voice process
English
Master's degree
Bachelor's degree
Customer relationship management
Customer support
Business Administration
Manufacturing
Account management
MBA
Communication skills

Full job description

Job Title: CRM Executive – International Client Servicing

Company: Goyal Books Overseas

Location: Noida, Sector 63

Employment Type: Full-Time

Experience Required: Minimum 3–5 Years

About the Company

Goyal Books Overseas is a leading educational publishing company engaged in the development and distribution of high-quality academic books and learning resources across India and international markets. With a growing presence in countries including Dubai and other overseas regions, we are committed to delivering exceptional customer experience and building long-term business relationships.

Job Overview

We are looking for a dynamic and professional CRM Executive with strong International Client Servicing experience. The ideal candidate should possess excellent verbal and written English communication skills and have prior experience handling overseas clients, customer relationships, account management, and service coordination.

The candidate will serve as the primary point of contact for international customers, ensuring seamless communication, prompt issue resolution, and a high level of client satisfaction.

Key Responsibilities

Manage and maintain relationships with domestic and international clients.
Handle end-to-end client servicing activities for assigned customer accounts.
Serve as the primary point of contact for international customers regarding inquiries, orders, shipments, and support requirements.
Coordinate with clients across Dubai, the Middle East, Africa, and other international markets.
Handle customer communication through emails, phone calls, video meetings, and other professional channels.
Ensure timely resolution of customer concerns, complaints, and service requests.
Follow up on quotations, orders, shipments, payments, and delivery schedules.
Coordinate with Sales, Dispatch, Logistics, Accounts, and Production teams to ensure smooth order execution.
Maintain accurate customer records, communication history, and account details within CRM systems.
Generate CRM reports, MIS reports, customer feedback reports, and service performance reports.
Monitor customer satisfaction levels and implement initiatives to improve client experience.
Build long-term relationships with clients and support customer retention efforts.
Maintain professional business correspondence and ensure prompt responses to customer communications.
Support the sales team with customer coordination and account management activities.

Required Qualifications

Bachelor's Degree in any discipline.
MBA or equivalent qualification will be an added advantage.

Experience

Minimum 3–5 years of experience in CRM, Client Servicing, Customer Relationship Management, International Customer Support, or Account Management.
Experience handling international clients is mandatory.
Experience in publishing, export, international trade, education, manufacturing, or related industries will be preferred.
Proven experience managing customer accounts and maintaining long-term client relationships.

Key Skills

Excellent Verbal and Written English Communication
International Client Handling
Client Servicing & Account Management
Customer Relationship Management (CRM)
Customer Support & Query Resolution
Business Communication & Professional Email Writing
International Business Coordination
MS Excel & MIS Reporting
Documentation & Record Management
Problem Solving & Follow-Up Skills
Relationship Building & Customer Retention
Time Management & Multitasking

Preferred Candidate Profile

Must have excellent English communication skills.
Must have hands-on experience in International Client Servicing.
Experience dealing with overseas customers, distributors, channel partners, or institutional clients.
Strong ability to manage customer expectations and resolve issues professionally.
Comfortable communicating with international clients through calls, emails, and virtual meetings.
Detail-oriented with strong organisational and coordination abilities.
Experience working in export-oriented or international business environments will be an advantage.

Benefits

Leave Encashment
Professional Growth Opportunities
Supportive and Collaborative Work Environment
Employee Engagement Activities

Work Location

Office-Based – Sector 63, Noida

How to Apply

Interested candidates can share their updated resume at:

[email protected]

95992 33722

Pay: Up to ₹45,000.00 per month

Benefits:

Leave encashment

Application Question(s):

Do you have experience handling international customers or overseas clients?
What is your current salary package?
What are your salary expectations?
Can you join immediately or within 30 days?
Do you have at least 3 years of experience in CRM, Client Servicing, or Customer Relationship Management?

Experience:

International voice process: 1 year (Required)

Work Location: In person

Quick apply

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