Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Title: Senior Manager – Security
Location: Bangalore, India
Geographic Coverage: India (Noida, Bangalore, Hyderabad, Cochin, Vizag)
Employment Type: Full-Time
Industry: IT / ITES
Role Summary
The Senior Manager - Security is responsible for leading and managing security operations across multiple delivery centers in India - This is an execution-focused and operational role, accountable for ensuring a safe, compliant, and risk-resilient environment, with strong emphasis on incident management, vendor governance, regulatory compliance,
and business continuity in a highly regulated IT/ITES environment.
Key Responsibilities
1. Security Operations & Site Governance
- Lead end-to-end security operations across all assigned locations (Noida, Bangalore, Hyderabad, Vizag, Cochin)
- Ensure consistent deployment & adherence of security policies, SOPs, operational controls across all sites along
with driving standardization & governance of security practices across the porolio.
- Maintain a safe and secure working environment across facilities.
2. Vendor Management and Governance & Service Delivery
- Manage and govern security vendors (guarding, SOC, electronic surveillance partners) across locations
- Monitor and Drive vendor performance through SLA/KPI adherence, audits, and reviews
- Lead vendor transitions if they occur - drive operational stabilization, and continuous improvement initiatives
3. Oversee Physical and Electronic Security Systems & Management
- Oversee operations of CCTV, Access Control, Fire Detection and Fire Fighting & Life Safety, and SOC / BMS
systems.
- Ensure up time, compliance, and periodic audits of all security infrastructure
- Drive access governance, monitoring, and periodic reviews.
4. Compliance, Audits & Regulatory Governance and Alignment
- Ensure adherence and compliance to internal security standards and external regulatory requirements
- Support audits (ISO, client audits, internal audits) along with maintaining security documentation, policies, and
audit trails
- Ensure compliance with statutory requirements and global security frameworks, including:
o ISO 27001
o PCI-DSS
o HIPAA (Healthcare Information Security & Privacy)
o HITRUST CSF (Common Security Framework)
o Occupational Health & Safety (OHS)
- Act as liaison with law enforcement, regulatory bodies, and audit agencies.
- Lead and support client, internal, and external audits, ensuring timely closure of observations and findings.
- Ensure control effectiveness, documentation, and audit readiness across all sites.
5. Emergency Response, Crisis Response and Business Continuity
- Drive and support Emergency Response Team (ERT) readiness and execution of drills.
- Maintain and periodically update Emergency Action Plans and BCP frameworks for all sites.
- Coordinate with business, facilities, and leadership during disruptions
- Support crisis management and incident escalation protocols, including war-room activation and participation
where required.
6. Stakeholder Management
- Partner with Real Estate & Facilities, HR, Compliance, Transport, IT, and Business Leaders.
- Provide regular updates on security posture, incidents, and risk mitigation plans
- Provide regular MIS, dashboards, and risk updates.
- Conduct employee awareness sessions, onboarding briefings, and periodic security training courses
7. Governance, Reporting & Continuous Improvement
- Develop standardized MIS reporting, dashboards, and leadership updates.
- Identify opportunities for cost optimization, process improvement, and risk reduction.
Key Performance Indicators (KPIs)
- Strong operational leadership in multi-site environments
- Thorough knowledge of Physical and Electronic Security systems - (CCTV, Access Control, BMS / SOC, PA, FDS,
FFS, Gas Flooding systems)
- Incident handling, response timelines and closure effectiveness, with analytical & investigation capability
- Audit readiness and closure of audit observations (ISO, PCI, HIPAA, HITRUST)
- Vendor and contract management expertise along with driving vendor SLA/KPI adherence
- Reduction in security risks and incidents
- ERT drill effectiveness and BCP readiness
- Security systems uptime and compliance
- Excellent stakeholder management and communication skills
- High ownership, execution focus, and ability to work independently
Qualifications & Experience
- Graduate / Postgraduate
- 10–15 years of experience in Corporate Security within IT/ITES / BPO environments
- Experience managing multi-location security operations and compliance frameworks
Preferred Background
- Ex - Armed Forces including short services background candidates with corporate security exposure OR
- 12–15 years + of experience in corporate security / facility & transport security / risk management in an IT / ITES
environment
- Experience in IT/ITES / BPO / large campus environments preferred
- Prior experience managing multi-city operations and vendors
- Familiarity with compliance frameworks (ISO, PCI, HIPAA, HITRUST audits, BCP, etc.)
Skills & Competencies
- Strong operational leadership and execution focus
- Expertise in incident management and investigations
- Strong vendor management and governance capability
- Familiarity with global compliance frameworks (ISO, PCI-DSS, HIPAA, HITRUST)
- High risk awareness and analytical thinking
- Excellent communication and stakeholder management skills
Reporting Structure
- Reports to: Real Estate & Facilities Leadership
- Key Interfaces: Facilities, HR, Compliance, Procurement, IT, Business Leaders
Additional Information
- Role may require travel across locations as required
- Flexibility to handle critical incidents and emergency situations
Role Value Proposition
This role offers an opportunity to lead multi-city, high-impact security operations, ensuring regulatory compliance, business continuity, and employee safety in a dynamic and highly regulated IT / ITES environment.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
