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Sr. Account Management Executive / Asst Manager [Account Management]

Lantern Digital Services
Noida, Uttar Pradesh

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Job details

Qualifications

Microsoft Excel
Management
Computer Science
Web development
Mobile applications
Microsoft Office
Master's degree
Application development
Bachelor's degree
Digital marketing
Organisational skills
Agile
Business Administration
Account management
MBA
Communication skills

Full job description

Location : Noida

Experience sought:

Min 3 years for Sr. Account Management Executive
Min 5 years for Asst Manager [Account Management]

Job Purpose: The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally

Job Description :

Client Relationship Management: Penetrating the given account & continue to engage and spread awareness via regularly meeting the client with or without Superior and enhance the engagement further. Building and maintaining strong, long- lasting customer relationships

Market Research: Collect Intelligence on the clients, their market, competitors & industry

Account Management: Smooth & Timely Delivery of all requirements (project/report/escalations/minutes/meeting) to clients and manages client Satisfaction.

Delivery Management: requirement gathering, summarizing, clarifying queries, timely submission & follow up on closure

Track Contract signing, Agreement receipt & overdue collections etc.

Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and Collection

Works alongside business leaders in closing sales by building rapport with existing accounts; explaining product and service capabilities; overcoming objections; preparing contracts.

Contributes information to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account

Operating as the lead point of contact for any and all matters specific to assigned account

Liaise with cross-functional internal teams (including Technology, SEO, Social Media, Content Teams etc.) to improve the entire Account Management process.

This position may require occasional travel

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account.

Qualifications

Bachelor’s Degree in any field. (B Tech in Computer Science or equivalent preferred).

MBA or other management qualification (Regular MBA preferred).

Experience Required

Proven relevant work experience as Account manager [in International / Domestic domain] of at least 2+ years.

Should have in depth knowledge of IT Services or SAAS Product Delivery Account Management and in Digital Marketing client management with thorough understanding of IT services like web development, mobile application development, digital marketing etc.

Skills and Abilities Sought

Knowledge MS Office (MS Excel in particular)

Understanding of Account performance matrix

Excellent communication and organizational skills

Business acumen with a problem-solving attitude

Presentation Skills Competencies

Integrity and sincerity

Accountability

Proactive: Takes initiative

Out of box thinker

Attention to detail

Building Partnerships

Building trust

Agile in nature and must have customer centric approach

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Sr. Account Management Executive / Asst Manager [Account Management]

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Business Development

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