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- Customer service
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Storage Administrator

IIW Hosting
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Operating systems
Cloud architecture
Customer service
UNIX
Windows
Final Cut Pro
Bachelor's degree
Perl
Scripting
SAN
Computer skills
Linux
Diploma
Communication skills
ESXi

Full job description

QUALIFICATION:

University Degree or Diploma in IT.
1-3 years of IT industry experience.
EMC certification – Associate level in: Cloud Architect (EMCCA), Storage Administrator (EMCSA), Platform Engineer (EMCPE), and/or Implementation Engineer (EMCIE); or equivalent work experience required.
IBM certification –with a specialization for Tivoli Storage Manager such as: IBM Certified Associate, IBM Certified Deployment Professional, and/or IBM Certified Administrator; or equivalent work experience required.
Other Storage vendor certifications will be taken into consideration.

STORAGE THEORY:

Ability to troubleshoot IO performance problems.
Ability to troubleshoot Backup failures.
Understanding of Storage technologies used within the company.
Basic production experience with.
Cisco and Brocade FC switches.
EMC and other storage Technologies.
VPLEX.
Data Domain.
Understanding of FC, FCP, and 10 Gb Network infrastructure.
Creating documentation, keeping existing one up to date.
X-functional communication (Dev/PE/DBA) to streamline some of the existing processes and automation.
Intermediate production experience with.
Windows, Linux and ESXi in storage environment.
TSM Storage Manager.
Tivoli agent.
Evault backups servers.
Cristie BMR.
Fabric zoning.
LUN masking/mapping.
Storage provisioning.

STORAGE HARDWARE:

Experience with SAN units from: Dell.
Experience with FC Switches from: Cisco, Brocade.
Experience with Server hardware from: Dell (equivalent vendor is acceptable).
Basic to intermediate to advanced experience with SANs from: EMC.

STORAGE OPERATIONS:

Experience working in a multi-site storage environment.
Basic CLI and GUI experience with Evault OS.
Basic to intermediate configuration of storage hardware including SAN, Fiber Channel switches, and Backup Servers.
Intermediate CLI and GUI experience with EMC OS, Brocade/Foundry OS, and Tivoli Storage Manager.

COMPUTER SYSTEMS:

Basic knowledge of scripting via shell, perl, or other.
Basic understanding of the concept of virtual machines.
Basic to intermediate understanding of Unix based Operating System.
Basic to intermediate understanding of Windows based Operation Systems.
Intermediate knowledge of server side diagnostics and troubleshooting.

DESIRED SKILLS AND ABILITIES:

High sense of professionalism and positive attitude.
Excellent customer service skills.
Excellent organization and follow-up skills.
Excellent and effective communication and interaction skills, both with customers and team members.
Self motivated to continuously learn and keep up with storage industry developments.
High sense of ownership while seeing tasks through to completion.
Properly articulate ideas, suggestions, and provide positive and constructive feedback.
Manage and prioritize multiple activities and projects.
Work independently, without direct supervision.
Work effectively with all departments to achieve common goals.
Positive “can do” attitude.
Able to deal with difficult clients.
Build relationships with our customers in order to understand and support their business needs.

KEY RESPONSIBILITIES :

Identify and implement day-to-day process improvements.
Verify that backups run successfully overnight.
Resolve any outstanding missed and failed backups.
Provision and deprovison backups agents.
Implement exclusions.
Reply to customer request via ticketing system.
Provide backup reports to customers on request.
TSM manager.
TSM agent migrations and upgrades.
Provision and deprovison SAN customers.
Reply to customer request via ticketing system.
Provide performance reports to customers on request.
Installs and upgrades; SAN migrations.
Daily focus between backups and storage is around 80 % time on backups and 20 % on SAN.

Apply Now

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Principal Engineer - DevOps/DBA

Associate Vice President - Product Engineering - DevOps/DBA