Remote Fintech customer Jobs – 57 Open Jobs Today

CSE (Customer Support Executive)
Arab Global Crypto Exchange —Remote
- ₹10,000 - ₹40,000 a month
- Weekend availability
- Remote
- Software troubleshooting
- English
- Bachelor's degree
Quick apply
13d
Customer Retention Executive
ISERVEU Technology Pvt Ltd —Remote
- ₹1,80,000 - ₹2,05,000 a year
- Full-time
- Remote
- English
- Communication skills
- Negotiation
Quick apply
1h
Staff Software Engineer, Data (Employer of Record)
Credit Acceptance —Remote
- ₹37,15,614 - ₹54,49,568 a year
- Full-time
- Remote
- Computer Science
- Java
- AWS
B2B SaaS Testimonial Writer
Bild Ai —Remote
- From ₹20,000 a month
- Full-time
- Remote
- English
- Research
- AI
Quick apply
7h
Tele Caller Executive
QO-BOX Private Limited —Remote
- ₹20,000 - ₹20,001 a month
- Online application
- Remote
- Customer service
- English
- Microsoft Office
Quick apply
10d
Mortgage Support Analyst
Ocrolus —Remote
- Monday to Friday
- Remote
- Microsoft Excel
- Microsoft Office
- SQL
Crypto Operations Analyst
Arab Global Crypto Exchange —Remote
- ₹3,00,000 - ₹6,00,000 a year
- Weekend availability
- Remote
- Computer Science
- Finance
- Analysis skills
Quick apply
13d
Associate Analyst - Remote
Termgrid Inc. —Remote
- Full-time
- Remote
- Finance
- Master's degree
- MBA
Quick apply
Product Manager (Payroll/HR/Fintech Positions)
Worklio —Remote
- ₹20,000 - ₹40,000 a year
- Night shift
- Remote
- Azure
- DevOps
- Microsoft Office
Quick apply
Retention Specialist
Rare Labs —Remote
- ₹19,000 - ₹24,000 a month
- Part-time
- Remote
- SQL
- Marketing
- Flexible schedule
Quick apply
Technical Account Manager (EU)
Astra, Inc. —Remote
- ₹60,000 - ₹80,000 a month
- Overnight shift
- Remote
- Computer Science
- SQL
- Bachelor's degree
Growth Manager
Rare Labs —Remote
- ₹19,000 - ₹24,000 a month
- Part-time
- Remote
- SQL
- Marketing
- Flexible schedule
Quick apply
Director - Seller Support
G N Solutions Pvt. Ltd. —Remote
- ₹50,00,000 - ₹1,00,00,000 a year
- Full-time
- Remote
- English
- Analysis skills
- AI
- Health insurance
- Paid time off
Quick apply
Production Support Engineer
Qruize Technologies —Remote
- Full-time
- Remote
- SQL
- APIs
- Linux
Product Engineer
FlowMint AI —Remote
- ₹4,24,860.05 - ₹16,41,040.67 a year
- Remote
- Computer Science
- English
- Software development
- Cell phone reimbursement
- Work from home
Quick apply
2d
Professional Vibe Coder
upGrowth —Remote
- Part-time
- Remote
- AI
Head of Customer Marketing
Revolut —Remote
- Full-time
- Remote
- Communication skills
- Banking
- Marketing
5d
Software Engineer Intern
Branch International —Remote
- Remote
- Java
- AI
- Internship
Quick apply
5d
API Support Specialist
Astra, Inc. —Remote
- ₹70,000 - ₹90,000 a year
- Full-time
- Remote
- SQL
- JavaScript
- Scripting
Android Engineer Intern
Branch International —Remote
- Remote
- Computer science
- APIs
- AI
Quick apply
5d

I want to receive the latest job alerts for fintech customer in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

fintech customer jobs near remote

CSE (Customer Support Executive)

Arab Global Crypto Exchange
Remote

Quick apply

Job details

Full-time
₹10,000 - ₹40,000 a month
13 days ago

Qualifications

Software troubleshooting
Regulatory reporting
Process improvement
English
Bachelor's degree
Zendesk
Customer support

Full job description

Role Purpose

The Customer Support Executive is the voice of AGCX for its global user base, handling account, trading, deposit and withdrawal queries across chat, email and ticketing channels, while ensuring every customer interaction reflects AGCX's compliance-driven, trust-first approach to digital asset trading.

The role requires sound judgement, clear communication and a genuine ability to solve customer problems, balanced with strict discipline around what falls outside its remit. The role has no authority over money movement, identity verification decisions or compliance matters; any issue touching custody, withdrawals, KYC or suspicious activity is escalated to Exchange Operations, the KYC Onboarding Analyst or Compliance/MLRO in accordance with internal procedures.

Key Responsibilities

Customer Query Handling

Respond to customer queries across chat, email and ticketing channels within agreed first-response and resolution SLAs.

Troubleshoot common account issues — login, verification status, deposit/withdrawal status and order/trade queries.

Escalation & Handoff

Correctly identify and escalate KYC, AML, custody, security or trading-system issues to the relevant internal team rather than attempting to resolve them directly.

Keep customers informed with clear, honest updates during incidents, delays or escalations.

Complaints Handling

Log formal customer complaints accurately and route them to Compliance for registration and, where required, regulatory reporting.

Follow AGCX's complaints-handling procedure end to end, ensuring internal timelines are met.

Knowledge & Process Improvement

Maintain and contribute to an internal FAQ / knowledge base to reduce repeat queries.

Capture recurring complaint or query themes and feed them into Product, Compliance and Operations.

Brand & Tone

Uphold AGCX's tone of voice — professional, transparent and regulation-aware — in every customer interaction, including with frustrated or difficult customers.

Cross-functional Coordination

Work closely with Exchange Operations on custody and withdrawal queries, the KYC Onboarding Analyst on verification-status queries, and Compliance on complaints and suspicious-activity flags.

Requirements

Bachelor's degree preferred; equivalent relevant experience will also be considered.

1–3 years' experience in customer support, ideally within fintech, crypto or another regulated financial service.

Excellent written and spoken English; comfortable handling difficult or frustrated customers professionally.

Basic understanding of crypto trading concepts (deposits/withdrawals, spot trading, wallets) or willingness to learn quickly.

Familiarity with helpdesk platforms such as Zendesk, Freshdesk or Intercom is preferred.

Sound judgement to know what to escalate — and the discipline to escalate promptly rather than attempting to resolve outside protocol.

Comfortable working in a regulated environment with strict adherence to SOPs.

Willingness to work rotational shifts, including weekends and public holidays, to support a global, follow-the-sun customer base.

Success Measures (KPIs)

Consistent achievement of first-response and resolution-time SLAs.

Customer satisfaction score above the agreed target threshold.

Zero cases of an escalation-worthy issue being handled outside protocol.

Timely and accurate complaint logging and handover to Compliance.

Measurable contribution to the knowledge base and reduction in repeat queries.

Pay: ₹10,000.00 - ₹40,000.00 per month

Application Question(s):

How many years of experience do you have in customer support ?
Have you worked for a fintech, cryptocurrency, banking, financial services, or technology company?
Are you comfortable working in rotational shifts, including night shifts and weekends?

Work Location: Remote

Quick apply

Refine Your Search

fintech customer jobs in remote

CSE (Customer Support Executive)

Customer Retention Executive

Staff Software Engineer, Data (Employer of Record)

B2B SaaS Testimonial Writer

Tele Caller Executive

Mortgage Support Analyst

Crypto Operations Analyst

Associate Analyst - Remote

Product Manager (Payroll/HR/Fintech Positions)

Retention Specialist

Technical Account Manager (EU)

Growth Manager

Director - Seller Support

Production Support Engineer

Product Engineer

Professional Vibe Coder

Head of Customer Marketing

Software Engineer Intern

API Support Specialist

Android Engineer Intern

I want to receive the latest job alerts for fintech customer in remote

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected