Hr Call center senior Jobs – 106 Open Jobs Today

Reporting Lead - Sr Manager
PepsiCo —Gurugram, Haryana
- Remote
- Management
- Analysis skills
- Presentation skills
Call Center Senior Analyst
NTT Ltd —Gurugram, Haryana
- Night shift
- Sales
- Mentoring
- Agile
- Commuter assistance
- Health insurance
Call Center Senior Associate
NTT Ltd —Haryana
- Night shift
- English
- Bachelor's degree
- Agile
- Commuter assistance
- Health insurance
6h
Call Center Senior Representative
NTT Ltd —Gurugram, Haryana
- Night shift
- English
- Bachelor's degree
- Agile
- Commuter assistance
Senior Sales Manager
Marriott International, Inc —Gurugram, Haryana
- Full-time
- Sales
- No experience needed
- 12th Pass
1d
Manager, Strategic Partnerships, Distributions, South Asia
Radisson Hotel Group —Gurugram, Haryana
- Full-time
- Hospitality
- English
- Master's degree
Quick apply
Sr. Delivery Consultant, Customer Experience, Professional Services
AWS ProServe IN - Karnataka —Gurugram, Haryana
- Full-time
- Computer Science
- Sales
- Salesforce
Delivery Lead Manager
Accenture —Gurugram, Haryana
- Full-time
- CRM software
- Management
- Sales
Sr Associate - Customer service: voice role
Bharat Fast Energy —Gurugram, Haryana
- ₹18,000 - ₹36,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Health insurance
Quick apply
7d
Senior Team Member
Bank of America —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Communication skills
Customer Support Head
Lenskart Solutions —Gurugram, Haryana
- Full-time
- Master's degree
- AI
- MBA
13d
Senior Talent Acquisition Coordinator
Integra LifeSciences —Gurugram, Haryana
- Full-time
- Microsoft Outlook
- Microsoft Office
- Recruiting
11d
PPK - Senior Knowledge Specialist (Retail)
Bain & Co. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Advisory Senior Analyst-Voice
Accenture —Gurugram, Haryana
- Full-time
- Customer service
- Salesforce
- Mentoring
Deputy Manager - Dealer Relations
Mahindra First Choice —Gurugram, Haryana
- Sales
- Bachelor's degree
- Communication skills
6d
Senior ServiceNow Developer - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Weekend availability
- Computer Science
- Customer service
- B.Sc
- Flexible schedule
Senior Associate, Portfolio Valuation, BTS - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Analysis skills
- Project management
Contact Center Solutions Architect
Tech Holding —Gurugram, Haryana
- Hybrid work
- Azure
- Salesforce
- AWS
- Health insurance
Quick apply
6d
Inside Sales Management Senior Analyst-Voice
Accenture —Gurugram, Haryana
- Full-time
- Management
- Analysis skills
- Communication skills
Order to Cash Operations Senior Analyst-Voice
Accenture —Gurugram, Haryana
- Full-time
- Oracle
- English
- Microsoft Office

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Reporting Lead - Sr Manager

PepsiCo -
Gurugram, Haryana

Apply Now

Job details

Qualifications

Management
US GAAP
Tax accounting
Analysis skills
Presentation skills
GAAP
Accounting
Indian GAAP
Payroll
Communication skills

Full job description

Overview:

This is an L11 role, based out of Gurgaon (India OU HQ) and has a team of 5, including 4 direct reports and reports to the India OU Controller.

At a broader level, the role is responsible to:

Reporting: Ensure accurate and timely reporting for USGAAP Financials & Pre-closes, including all related monthly quarterly/annual/ submissions and Rep Letters, Indian GAAP (2 closings annually - stat accounts & tax accounts), and Bangladesh GAAP, of 7 legal entities, including 2 in Bangladesh.
Policy Compliance: Ensure financials are compliance with PEP policies
Payroll: Ensure timely investments, audits of PF Trust & SAF Trust of PEP and appropriate payroll accounting and accurate crosscharge for location free employees with other PEP entities & reconciliation thereof
GFSS: Manage the delivery of transaction processing at GFSS in an efficient manner, including identification of optimisation opportunities for R2R & S2C.
Key stakeholders of the role include OU CFO, RCOE, External Auditors (KPMG), OU Counsel, Region Control VPs and OU GM.

Responsibilities:

Financial Reporting:

Ensure timely and accurate financial book closure for every period close for USGAAP
Ensure timely and accurate submission of all scheduled and adhoc Sector reporting requests
Ensure GCS Compliance, annual Risk Assessment compliance for FR
Manage Statutory Audit from end to end – planning the audit with the Auditors, prep of financials, coordinating with vertical leads to ensure audit support and closing open issues with Auditor, coordinate with Legal for Board meeting, XBRL release and PPGA with media release
Manage Tax Accounts end to end – planning the audit with the Auditors, prep of financials, coordinating with vertical leads to ensure audit support and closing open issues with Auditor, coordinate with Legal for Board meeting within statutory filing timelines.

Develop a plan for timely closing
Checklist to ensure completeness and timely execution of activities
Monitor whether the closing reporting checklists are being followed
Monitor the test results of key controls of FR
Ensure Blackline certification is completed as per process
Ensure BSR is carried out with Controller every quarter as per process and annually with BU CFO
Ensure closure of all open BSR review observations
Ensure management of BU G&A close – review adequacy and accuracy of provisions
Anchor G&A productivity for Controls function
Ensure timely & accurate booking of interco transactions and interco reconciliation.

GFSS:
- Monitor timely delivery of MIS
- Analyse MIS to draw insights to achieve better business results
- Improve MIS reporting, templates & standards
- Drive compilation and standardization of Balance sheet review through SSC
- Identify opportunities to leverage GFSS and also optimise processes already outsourced to GFSS – through simplification, elimination, automation.
- Design action plan along with SSC& monitor timely execution
- Coordinate with International GFSS COE Lead for process improvements and resolution of roadblocks and for CARs as agreed
- Ensure DTP is annually reviewed and updated.
- Build and refine processes to ensure smooth payments process, claims processing and Financial reporting process
- Drive Value engineering at SSC
- Ensure PepsiCo policies adherence across processes in SSC
- Resolve conflicts, complaints and queries in a manner that enhances the relationship between the SSC and its customers
- Monitor queries resolution through JIRA
- Ensure highlighting of issues and concerns raised by customers as necessary to appropriate staff within the SSC and monitor resolution
- - - Identify root cause, Monitor calls with location to drive down exception in P2P and S2C to ensure smooth processing at SSC
    - Identify harmonization opportunities, define best practices, design right Monitor whether SLAs are met
    - process, implement the new process by taking along cross functional department
    - Define SLAs, CPIs, service level credits, ARCs, RRCs & technologies and have discussions with stakeholders to define scope of work, in coordination with Sector GFSS COE Lead
  - Provide oversight to IBM regarding people management including managing attrition, key process owner etc.
  - Drive SSC culture in the organizations through workshops, e-learning courses & session
  - Facilitate interlocks & cross pollination of processes & ways of working between IBM team and PepsiCo
  - Manage escalations
  - Ensuring ways of working of vertical within Finance & across organization
  - Must review and approve DTP for any new process migrated to GFSS and any process change during the year.
  Payroll
  - Manage Retirals Accounting and preparation of Financial Statements - PF Trust, SAF Trust, RPFC payments, LIC/ICICI for SAF
  - Ensure timely audits and investments in the trusts
  - Ensure compliance relating to Trust Financials and Investment categories.
  - Set up process & controls for all types of salary crosscharge processes.
  Team Management
  - Drive organization Health Survey Score
  - Build capability by driving certifications & courses

Qualifications:

- CA with 12-14 years of prior experience in reporting & accounting preferably in an FMCG sector (direct employment and not through their shared service/capability centers).
- Require excellent communication skills
- Require excellent analytical and presentation skills

Apply Now

Refine Your Search

call center senior jobs in hr

Reporting Lead - Sr Manager

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Order to Cash Operations Senior Analyst-Voice

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