Gandhinagar Gujarat Senior technical support Jobs – 350 Open Jobs Today

Project Lead – Data Analytics
Etech Global Services —Gandhinagar, Gujarat
- ₹15,00,000 - ₹18,00,000 a year
- Night shift
- CRM software
- Microsoft Excel
- Management
Support Engineer (Trade Support)
Trading Technologies —Ahmedabad, Gujarat
- ₹30,00,000 - ₹33,12,977 a year
- Weekend availability
- Hybrid work
- Computer Science
- English
- Analysis skills
- Paid holidays
- Paid time off
Quick apply
Senior Team Member
Bank of America —Gandhinagar, Gujarat
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
HR Head
Cuatro Labs Pvt Ltd —Gandhinagar, Gujarat
- ₹30,000 - ₹60,000 a month
- Full-time
- Recruiting
- In-person
Quick apply
Senior HR - Talent Acquisition & Operations
NetCom Learning —Gandhinagar, Gujarat
- Bachelor's degree
- Human resources
- Recruiting
Quick apply
Assistant Manager (Government Partnerships- Gujarat)
Lend A Hand India —Gandhinagar, Gujarat
- Microsoft Powerpoint
- Microsoft Excel
- English
5d
Jr. SAP Basis Consultant
VSD Technologies Pvt. Ltd. - SAP Gold Partner | Grow with SAP —Gandhinagar, Gujarat
- ₹15,000 - ₹18,000 a month
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
Quick apply
4h
Senior Officer, IT User Support
Amneal Pharmaceuticals —Ahmedabad, Gujarat
- Full-time
- Software troubleshooting
- B.Sc
- Master's degree
1d
Project Controls Head
AECOM —Gandhinagar, Gujarat
- Full-time
- PMP
- Engineering
- Analysis skills
- Health insurance
- Paid time off
Senior Procurement Engineer
HireNova Solution —Ahmedabad, Gujarat
- ₹4,50,000 - ₹7,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
5h
Chief Technology Officer
Yellow Panther —Ahmedabad, Gujarat
- ₹20,00,000 - ₹25,00,000 a year
- Email
- Computer Science
- English
- Master's degree
- Health insurance
Deputy General Manager – Engineering
Visko —Ahmedabad, Gujarat
- ₹3,00,000 - ₹8,00,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Quick apply
7d
Manager- CSR and Road Safety Programs
CSRBOX —Ahmedabad, Gujarat
- ₹6,00,000 - ₹8,40,000 a year
- Full-time
- Civil engineering
- Engineering
- English
- Flexible schedule
Quick apply
12d
Senior Executive, IT User Support
Amneal Pharmaceuticals —Ahmedabad, Gujarat
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
1d
Project Manager – Rooftop Solar
Photonics Watertech Limited. —Gandhinagar, Gujarat
- ₹18,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Electrical experience
Quick apply
Customer Success & Support Specialist (TrulyInbox)
Ikigai Infotech LLP (Saleshandy) —Ahmedabad, Gujarat
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Communication skills
Quick apply
Manager (Government Partnerships - Gujarat)
Lend A Hand India —Gandhinagar, Gujarat
- Call employer
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of ERP Solution Consulting
Sanskar Technolab —Ahmedabad, Gujarat
- Microsoft Excel
- Management
- ERP systems
Senior Civil Engineer
Shree Sharanam Group —Gandhinagar, Gujarat
- ₹30,000 - ₹70,000 a month
- Full-time
- AutoCAD
- Civil engineering
- Master's degree
- Paid sick time
Quick apply
IT Support Manager
Invokhr —Ahmedabad, Gujarat
- Microsoft Access
- Computer Science
- Microsoft Office
Quick apply

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Project Lead – Data Analytics

Etech Global Services -
Gandhinagar, Gujarat

Apply Now

Job details

₹15,00,000 - ₹18,00,000 a year

Qualifications

CRM software
BCS
Performance tuning
Power BI
Microsoft Excel
Management
Computer Science
PMP
Call center experience
Salesforce
Microsoft SQL Server
English
Information Systems
Tableau
SQL
Project management
Quality assurance
Presentation skills
Bachelor's degree
Talend
ETL
Power Pivot
Leadership
Communication skills
Senior leadership
Analytics

Full job description

Work From Office

What We Offer:

Canteen Subsidy
Night Shift allowance as per process
Health Insurance
Tuition Reimbursement
Work-Life Balance Initiatives
Rewards & Recognition

What you will be doing:

Team Leadership & Development

Lead, manage, and mentor Lead Reporting Analysts and reporting team members; set clear performance expectations and conduct regular 1:1s, performance reviews, and development conversations.
Identify skill gaps and create structured development plans; actively coach team members toward technical excellence and career advancement.
Foster a culture of accountability, collaboration, and continuous improvement within the analytics team.
Serve as the primary escalation point for team blockers, delivery risks, and cross-functional conflicts.

Delivery Oversight & Quality Assurance

Own end-to-end delivery of all reporting and analytics projects across the team; ensure outputs meet client expectations, data accuracy standards, and agreed timelines.
Review and approve dashboards, SQL logic, data models, and reports developed by the team before client or leadership delivery.
Establish and enforce data quality standards, documentation practices, and review protocols across all deliverables.
Proactively identify and resolve data discrepancies, reporting gaps, and pipeline failures; drive root cause analysis and corrective action.

Client & Stakeholder Engagement

Act as a senior point of contact for clients and internal stakeholders on reporting and analytics matters; manage escalations with confidence and professionalism.
Lead and facilitate requirements-gathering workshops, reporting reviews, and executive briefings; translate complex data findings into clear, decision-ready narratives.
Partner with Client Success, CXM Delivery, and Operations leadership to align reporting strategy with client program goals.

Analytics Strategy & Process Improvement

Drive reporting automation, dashboard modernization, and process standardization initiatives across the team; champion migration to scalable BI platforms (e.g., Sisense).
Identify opportunities to leverage data to surface actionable insights for clients and operations teams; move the team from reactive reporting to proactive analytics.
Collaborate with IT, data engineering, and platform teams to improve data pipelines, source system integrations, and reporting infrastructure.
Define and maintain reporting standards, data dictionaries, and documentation to ensure consistency and knowledge continuity.

Capacity & Resource Planning

Manage team capacity and workload allocation; prioritize requests based on business impact, client urgency, and resource availability.
Support hiring decisions, onboarding, and role structuring for the analytics function in partnership with the Director.
Provide input into workforce planning, budgeting, and tooling decisions as the team’s operational lead.

What we expect you to have:

Proven people management skills with the ability to develop, coach, and retain technical talent in a fast-paced, client-driven environment.
Strong technical proficiency in SQL (complex queries, stored procedures, performance tuning) and hands-on experience with BI platforms such as Sisense, Power BI, Tableau, or equivalent.
Deep understanding of contact center operations, understanding of CRM tool (i.e. Salesforce, Genesys, AWSconnect, etc) different types of programs i.e. Inbound, Outbound, Chat (messaging), Email and CXM metrics (AHT, CSAT, FCR, SLA adherence, occupancy, NPS) and the ability to translate these into meaningful reporting frameworks.
Understanding of call center domain and able to review Retention, attrition, turn over, resource utilization and provide analysis to make data driven decisions.
Excellent stakeholder management and communication skills; comfortable presenting to clients, senior leadership, and cross-functional peers.
Strong project management instincts with the ability to oversee multiple concurrent workstreams, manage team priorities, and maintain delivery quality under deadline pressure.
Experience driving reporting modernization, automation, or BI migration initiatives from concept through execution.
Sound judgment in data governance, reporting integrity, and documentation standards; a champion of data accuracy and transparency.
Advanced proficiency in Microsoft Excel (Power Query, Power Pivot, DAX formulas, various look up functions) and familiarity with ETL tool (i.e. Talend) and processes and data warehousing concepts.
Excellent written and verbal communication in English; ability to simplify complex data concepts for non-technical audiences and executive stakeholders.

Qualifications & Experience

Bachelor’s degree in Computer Science, Information Systems, Business Analytics, Statistics, or a related field. Advanced degree or relevant certifications (e.g., PMP, BI platform certifications) are an advantage.
Minimum 5–7 years of overall experience in analytics, reporting, or BI roles; with at least 3–4 years in a lead or managerial capacity overseeing a team of analysts.
Demonstrated experience managing analytics delivery in a BPO, contact center, or CXM environment; strong familiarity with the data sources and reporting cadences common to these settings.
Proven track record of managing client-facing reporting engagements from requirements through delivery, with the ability to manage scope, timelines, and expectations across multiple accounts.
Hands-on experience with SQL Server and at least one enterprise BI platform (Sisense preferred); ability to review, guide, and quality-assure technical outputs produced by the team.
Demonstrated ability to drive reporting process improvements, automation, or platform migrations at a team or department level.
Experience collaborating across functions — IT, data engineering, operations, and client success — to deliver integrated analytics solutions.
Strong history of developing team members and building a high-performance analytics culture.

Job Title

Project Lead – Data Analytics

Department

Data Analytics

Reports to

Assistant Director – Data Analytics

Pay Grade

15-18 lpa

Location

Gandhinagar

Job Type

Hybrid

Schedule & Shift

4 PM - 1 AM IST (Flexible per the requirement)

Apply Now

Refine Your Search

senior technical support jobs in gandhinagar gujarat

Project Lead – Data Analytics

Support Engineer (Trade Support)

Senior Team Member

HR Head

Senior HR - Talent Acquisition & Operations

Assistant Manager (Government Partnerships- Gujarat)

Jr. SAP Basis Consultant

Senior Officer, IT User Support

Project Controls Head

Senior Procurement Engineer

Chief Technology Officer

Deputy General Manager – Engineering

Manager- CSR and Road Safety Programs

Senior Executive, IT User Support

Project Manager – Rooftop Solar

Customer Success & Support Specialist (TrulyInbox)

Manager (Government Partnerships - Gujarat)

Head of ERP Solution Consulting

Senior Civil Engineer

IT Support Manager

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