Noida Sector 16 Noida Uttar Pradesh Service desk lead Jobs – 76 Open Jobs Today

Helpdesk Manager - Account/Delivery Management
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Management
Guest Relations Executive
Lifeyoga Private Limited —Chanakyapuri, Delhi, Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- Hospitality
- English
- Bachelor's degree
- Paid time off
Quick apply
Major Incident Management Lead
Kyndryl —Noida, Uttar Pradesh
- Full-time
- Customer service
1d
Associate - HR Shared Services 5A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Master's degree
Quick apply
Service Desk Lead
Kyndryl —Noida, Uttar Pradesh
- Full-time
- Customer service
- Scripting
- Computer networking
1d
Guest Relations Manager
Marriott International, Inc —Faridabad, Haryana
- Full-time
- Hospitality
- No experience needed
- 12th Pass
2d
Application Support Analyst
apexanalytix —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
Quick apply
Clinic Manager
Delhi Laser Clinic —Greater Kailash, Delhi
- ₹50,000 - ₹70,000 a month
- Full-time
- Microsoft Excel
- In-person
- Leadership
Quick apply
1d
Store Manager
AMPA Orthodontics Private Limited —Noida, Uttar Pradesh
- ₹35,000 - ₹45,000 a month
- Full-time
- Customer service
- Bachelor's degree
- Team management
Quick apply
1d
Sr. Associate - HR Shared Services 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Master's degree
Quick apply
Specialist - HR Shared Services 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Master's degree
Quick apply
Lead Admin Operations Executive
MAQ Software —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Master's degree
- Administrative experience
Quick apply
Specialist - HR Shared Services 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Master's degree
Quick apply
Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
9d
IT Associate Director - Full Time
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Front Line Manager - HRO - Recruitment Operations 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
Lead Procurement Specialist
Cadence Design Systems —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
Sales Manager
Derma Arts Clinic —Greater Kailash, Delhi
- ₹45,000 - ₹60,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
12d
PRACTICE DELIVERY LEAD L1
Wipro Limited —Malviya Nagar, Delhi, Delhi
- Engineering
- Bachelor's degree
- Business Administration
6d
Assistant Clinic Manager
Skinroots Clinic —Greater Kailash I, Delhi, Delhi
- Up to ₹35,000 a month
- Full-time
- Sales
- Marketing
- Customer service
- Cell phone reimbursement
- Paid sick time
Quick apply

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Helpdesk Manager - Account/Delivery Management

NTT Ltd -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Six Sigma Certification
ITIL Certification
Microsoft Excel
Management
Visio
Project management
Presentation skills
Communication skills

Full job description

Req ID: 382170

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Manager - Account/Delivery Management to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

General Duties and Responsibilities:

Responsible for SLA’s KPI’s
Responsible for customer/stakeholder relationship management.
Analyses the problem with the team and counterparts and suggest a solution
Responsible for Service Improvement plans and Continuous improvement plans.
Responsible for Cost Savings and Productivity Improvement initiatives
Participate in business/people related projects
Demonstrates exceptional organizational skills.
Demonstrates ability and success working in a team environment.
Exhibits passion and alignment with our vision, values operating principles.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
People attrition management.

Requirements for this role include:

Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication Presentation skills
People Management skills
Stakeholder management.
Budget / Cost pyramid management
Transition management
Project management
Exceptional listening abilities and detail oriented
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel MS Power point etc.

Preferences: Optional (nice-to-have’s)

ITIL foundation certified
6 sigma certifications
Project Management certified
Client management skills

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply Now

Refine Your Search

service desk lead jobs in noida sector 16 noida uttar pradesh

Helpdesk Manager - Account/Delivery Management

Guest Relations Executive

Major Incident Management Lead

Associate - HR Shared Services 5A

Service Desk Lead

Guest Relations Manager

Application Support Analyst

Clinic Manager

Store Manager

Sr. Associate - HR Shared Services 5B

Specialist - HR Shared Services 4A

Lead Admin Operations Executive

Specialist - HR Shared Services 4B

Assistant Manager

IT Associate Director - Full Time

Front Line Manager - HRO - Recruitment Operations 4C

Lead Procurement Specialist

Sales Manager

PRACTICE DELIVERY LEAD L1

Assistant Clinic Manager

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