Ernakulam North Kochi Kerala Customer service Jobs – 725 Open Jobs Today

Specialist – Quality Assurance(Telecall & Email)
BVS Global —Kochi, Kerala
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
Quick apply
Senior Front Office Associate
Hotel Excellency —Kochi, Kerala
- ₹20,000 - ₹22,000 a month
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Food provided
Quick apply
Customer Support Executive
Transight Systems Private Limited —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
- Health insurance
Quick apply
Sales & Billing Executive
Gifts Boutique —Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Front Office Administrator Cum Billing
Secure Deal —Kadavanthara, Kochi, Kerala
- ₹12,000 - ₹18,000 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Health insurance
Quick apply
Front Office Supervisor (Ernakulam)
Sidra Pristine Hotel & Portico Halls —Kochi, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Food provided
Quick apply
4d
Receptionist
Mibo Health and Happiness Care Private Limited. —Edapalli, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
Customer Service Executive
NSK Logistics —Infopark-Kochi, Kochi, Kerala
- ₹20,000 - ₹27,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Commuter assistance
Quick apply
Front Office Manager
D HOTEL —Edapalli, Kerala
- ₹22,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Food provided
Quick apply
Receptionist.
D Lapp Hair Regenerative clinic —Kadavanthara, Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
1d
Front office staff
Dr Zoo Pet Hospital —Vyttila, Kochi, Kerala
- From ₹15,000 a month
- Full-time
- English
- Bachelor's degree
- Front desk
Quick apply
Customer Service & Operations Executive
Sherin's Recruitments —Infopark-Kochi, Kochi, Kerala
- ₹30,000 - ₹45,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
- Flexible schedule
- Paid sick time
Quick apply
1h
Front Office Administrator
Studyra Academy —Kaloor, Kochi, Kerala
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Telecallers(Work from Office)
Hi Tech Diagnostic Centre —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
Customer Care Executive
ChavaraMatrimony.com —Kochi, Kerala
- ₹18,000 - ₹23,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Health insurance
Quick apply
Business Operations Associate
Vidyalai —Kochi, Kerala
- Up to ₹4,00,000 a year
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
Customer Relations Executive
POPULAR MEGA MOTORS (INDIA) PRIVATE LIMITED —Kaloor, Kochi, Kerala
- ₹15,000 - ₹17,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Paid time off
- Paid sick time
Quick apply
1d
Customer Service Associate (CSA)
Monkey Tribe Hospitality Pvt Ltd —Kadavanthara, Kochi, Kerala
- ₹15,452.53 - ₹25,213.57 a month
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Health insurance
Quick apply
3d
Office Administration
Team Moplet —Kochi, Kerala
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Telecalling Sales and Customer Support
Court Click —Kochi, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- CRM software
- Sales
- English
Quick apply
12d

I want to receive the latest job alerts for customer service in ernakulam north kochi kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service jobs near ernakulam north kochi kerala

Sales Executive jobs in Kochi, Kerala

Office Administrator jobs in Kaloor, Kochi, Kerala

Quality Assurance Analyst jobs in Kochi, Kerala

Receptionist jobs in Edapalli, Kerala

Operations Associate jobs in Kochi, Kerala

Receptionist jobs in R. T. Nagar, Bengaluru, Karnataka

Receptionist jobs in Baner, Pune, Maharashtra

Receptionist, Back Office, Telecaller jobs in Jodhpur, Rajasthan

Receptionist jobs in Chandigarh

Receptionist jobs in Wagle Estate, Thane, Maharashtra

Hospital Receptionist jobs in Borivali, Mumbai, Maharashtra

Receptionist jobs in Madhapur, Hyderabad, Telangana

Receptionist jobs in Chennai, Tamil Nadu

Front Desk Manager jobs in Bankipur, Bihar

Front Desk Manager jobs in Rajarajeshwari Nagar, Bengaluru, Karnataka

Front Desk Manager jobs in Valparai, Tamil Nadu

Purchase Manager jobs in Chennai, Tamil Nadu

Front Desk Manager jobs in Tamil Nadu

Digital Marketing Manager jobs in Mumbai, Maharashtra

Sales Executive jobs in Noida Sector 62, Noida, Uttar Pradesh

Specialist – Quality Assurance(Telecall & Email)

BVS Global -
Kochi, Kerala

Quick apply

Job details

Full-time
₹50,000 - ₹60,000 a month

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Six Sigma Certification
Microsoft Excel
Customer service
English
Quality assurance
Bachelor's degree
Root cause analysis
Communication skills

Full job description

Job Summary:

The incumbent is responsible for monitoring, evaluating and improving the quality of customer interactions across voice and

email channels. The role ensures adherence to company standards, client requirements, compliance guidelines, and

communication best practices while delivering an exceptional customer experience. The incumbent will work closely with

the Operations and Training teams to identify performance gaps, support capability-building initiatives and drive continuous

improvement through quality audits, coaching and feedback.

Responsibilities:

Call Quality Monitor

▪ Monitor and evaluate inbound and outbound customer calls using approved quality scorecards and evaluation

criteria.

▪ Ensure adherence to SOPs, approved scripts, compliance requirements and client guidelines.

▪ Identify recurring quality issues, process deviations, and performance gaps and recommend corrective actions.

▪ Conduct quality calibration sessions with the Operations and Training teams to ensure consistency and fairness in

quality evaluations.

E-mail Quality Monitoring

▪ Review emails to ensure accuracy, professionalism, grammar, tone, formatting, and completeness.

▪ Verify compliance with company communication standards, brand guidelines, and client-specific requirements.

▪ Ensure appropriate use of approved email templates and standard responses.

▪ Identify opportunities to enhance written communication and improve the overall customer experience.

▪ Monitor consistency and quality across all written customer communications.

Quality Audits

▪ Conduct regular quality audits based on the approved sampling methodology and audit schedule.

▪ Evaluate customer interactions using standardized quality scorecards and predefined quality parameters.

▪ Maintain accurate audit records, documentation, and supporting evidence.

▪ Publish audit findings and quality reports within agreed timelines.

▪ Ensure all quality assessments are objective, consistent, unbiased, and evidence-based.

Feedback & Coaching

▪ Provide timely, constructive, and actionable feedback to employees based on audit findings.

▪ Conduct one-on-one quality review sessions to discuss performance and improvement opportunities.

▪ Collaborate with Team Leaders and the Training team to develop performance improvement plans.

▪ Recommend coaching sessions, refresher training, and knowledge enhancement initiatives where required.

▪ Identify, recognize, and share best practices to promote service excellence across teams.

Reporting & Analysis

▪ Prepare and publish daily, weekly, and monthly quality reports, dashboards, and management summaries.

▪ Analyse quality trends, recurring issues, customer concerns, and root causes.

▪ Present quality insights, observations, and recommendations during operational review meetings.

▪ Track individual and team quality performance against defined Key Performance Indicators (KPIs).

▪ Recommend preventive and corrective actions to improve operational efficiency and service quality.

Continuous Improvement

▪ Identify opportunities for process improvement based on quality observations and operational trends.

▪ Participate in quality improvement initiatives, process reviews, and operational excellence projects.

▪ Support the implementation and monitoring of Corrective and Preventive Action (CAPA) plans.

▪ Work closely with the Operations and Training teams to enhance process compliance and employee capability.

▪ Contribute to the development, review, and continuous improvement of quality scorecards, SOPs and quality

standards

Qualifications:

▪ Bachelor's degree in any discipline (preferred).

Requirements:

▪ 2–5 years of experience in Quality Assurance, Quality Monitoring, or Customer Service in a BPO, shared services or

service operations environment.

▪ Experience in monitoring voice calls, emails, and written communication against defined quality standards.

▪ Strong understanding of quality frameworks, scorecards, KPIs and customer service standards.

▪ Excellent command of written and spoken English.

▪ Proficiency in Microsoft Excel, Word and PowerPoint for reporting and data analysis.

▪ Experience working with quality monitoring tools, CRM systems, or ticketing platforms is an advantage.

▪ Knowledge of root cause analysis (RCA), quality calibration sessions, and process audits is preferred.

▪ Familiarity with customer experience (CX) metrics such as CSAT, FCR, AHT and QA scores is an added advantage.

▪ Certification in Quality Management, Six Sigma or ISO standards is desirable but not mandatory.

Location: Kalamassery, Cochin

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in ernakulam north kochi kerala

Specialist – Quality Assurance(Telecall & Email)

Senior Front Office Associate

Customer Support Executive

Sales & Billing Executive

Front Office Administrator Cum Billing

Front Office Supervisor (Ernakulam)

Receptionist

Customer Service Executive

Front Office Manager

Receptionist.

Front office staff

Customer Service & Operations Executive

Front Office Administrator

Telecallers(Work from Office)

Customer Care Executive

Business Operations Associate

Customer Relations Executive

Customer Service Associate (CSA)

Office Administration

Telecalling Sales and Customer Support

I want to receive the latest job alerts for customer service in ernakulam north kochi kerala

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected