Hyderabad Telangana Senior customer support representative Jobs – 107 Open Jobs Today

Customer Service Representative
Concentrix —Hyderabad, Telangana
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Senior Enrollment and Eligibility Representative
Optum —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Representative, Operations
Concentrix —Hyderabad, Telangana
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Manager, Benefits Support Services
TriNet —Hyderabad, Telangana
- Management
- Microsoft Office
- Master's degree
- Health insurance
Quality Senior Professional, Customer Compliance & QAAs
Lonza —Hyderabad, Telangana
- Full-time
- English
- Analysis skills
- Agile
Senior Process Trainer – US Payroll & Benefits
TriNet —Hyderabad, Telangana
- PMP
- Microsoft Office
- Analysis skills
- Health insurance
Inside Sales Representative
Palni India Pvt Ltd —Hyderabad, Telangana
- ₹4,00,000 - ₹6,50,000 a year
- Full-time
- Sales
- Marketing
- English
- Health insurance
- Paid time off
Quick apply
Sr Associate Human Resources
Amgen —Hyderabad, Telangana
- Customer service
- Microsoft Office
- Project management
10d
Quality Senior Professional, Customer Compliance& QAAs
Lonza —Hyderabad, Telangana
- Full-time
- English
- Analysis skills
- Agile
Senior Manager, Solutions Consulting India
Pegasystems —Hyderabad, Telangana
- Team management
- Travel
- Agile
Senior Travel and Expense Analyst
TriNet —Hyderabad, Telangana
- Oracle
- ERP systems
- Data analysis skills
- Health insurance
Customer Success Associate
Hewlett Packard Enterprise —Hyderabad, Telangana
- Full-time
- Computer Science
- Data analysis skills
- Master's degree
Sr. Client Specialist
SoftClouds —Hyderabad, Telangana
- Full-time
- Salesforce
- Microsoft Office
- Agile
Senior Business Analyst
TriNet —Hyderabad, Telangana
- Microsoft Excel
- Management
- Computer Science
- Health insurance
Senior Learning and Development Consultant
TriNet —Hyderabad, Telangana
- PMP
- Microsoft Office
- Analysis skills
- Health insurance
Senior Workday Administrator
Pinnacle Reliability India, PLC —Hyderabad, Telangana
- Full-time
- Project management
- Bachelor's degree
- Business Administration
- Paid holidays
- Health insurance
Quick apply
Business Advisory New Associate
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Specialist, Technical Product Management
MSD —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Microsoft Office
- Bachelor's degree
3h
Manager - Inside Sales ( Business Development / Sales Development representative))
Kanerika Software —Hyderabad, Telangana
- Full-time
- Research
- Business development
- Bachelor's degree
- Paid holidays
- Health insurance
Senior Customer Care Executive (Bengali/Hindi)
Punarjan Ayurveda Pvt Ltd —Kukatpally, Hyderabad, Telangana
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- Master's degree
- Bachelor's degree
- Health insurance
- Food provided
Quick apply

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Customer Service Representative

Concentrix -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Customer service
Bachelor's degree
Computer skills

Full job description

Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain basic knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

1. The nature of the job will include accessing explicit content that includes text, picture, video etc.

2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.

3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

Candidate Profile

Graduate / Undergraduate in any discipline (may vary basis the job requirement)

0 to 3 years of relevant experience

Courteous with strong customer service orientation

Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently

Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

Ability to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Ability to effectively communicate, both written and verbally
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Ability to learn including strong problem-solving skills
Demonstrate strong probing and problem-solving skills
Should be able to handle complex queries
Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

NOTICE: Recruitment Fraud Alert

Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.
Learn more: https://www.concentrix.com/scam-warning/

Apply Now

Refine Your Search

senior customer support representative jobs in hyderabad telangana

Customer Service Representative

Senior Enrollment and Eligibility Representative

Representative, Operations

Manager, Benefits Support Services

Quality Senior Professional, Customer Compliance & QAAs

Senior Process Trainer – US Payroll & Benefits

Inside Sales Representative

Sr Associate Human Resources

Quality Senior Professional, Customer Compliance& QAAs

Senior Manager, Solutions Consulting India

Senior Travel and Expense Analyst

Customer Success Associate

Sr. Client Specialist

Senior Business Analyst

Senior Learning and Development Consultant

Senior Workday Administrator

Business Advisory New Associate

Senior Specialist, Technical Product Management

Manager - Inside Sales ( Business Development / Sales Development representative))

Senior Customer Care Executive (Bengali/Hindi)

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Disclaimer

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