Redhills, Chennai, Tamil Nadu Operations associate Jobs – 1161 Open Jobs Today

Operations Associate
Factorial 3 LLC —Chennai, Tamil Nadu
- Full-time
- Remote
- Customer service
- English
- Master's degree
- Health insurance
Quick apply
7d
Project Support Associate (Commercial)
Hitachi —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
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Process Associate - Operations
ANTONTECH PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹12,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Power BI Developer - Workforce Analytics
The Lincoln Electric Company —Chennai, Tamil Nadu
- Azure
- Computer Science
- SQL
Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Management
- Data analysis skills
- 12th Pass
- Work from home
Customer Support Associate
SILAII —Adyar, Chennai, Tamil Nadu
- ₹1,60,000 - ₹3,00,000 a year
- Email
- CRM software
- Customer service
- English
- Health insurance
Quick apply
8d
RTR Associate Manager
Gratitude India —Chennai, Tamil Nadu
- Up to ₹17,00,000 a year
- Oracle
- Management
- ERP systems
Quick apply
8d
Procure to Pay Operations Associate
Accenture —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Communication skills
Associate Manager, Learning Operations
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Excel
- English
- Bachelor's degree
- Health insurance
- Paid sick time
Customer Service Agent (Night shift- WFH)
Datamark, Inc —Chennai, Tamil Nadu
- ₹3,32,000 a year
- Full-time
- Remote
- Customer service
- English
- Master's degree
- Health insurance
Quick apply
7d
Urgent hiring|Sales Manager|Upto 10 LPA
O3Hire —Chennai, Tamil Nadu
- ₹5,00,000 - ₹10,00,000 a year
- Urgently hiring
- Finance
- Master's degree
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Senior Process Associate - Invoice Processing, Finance and SCM
HCLTech —Chennai, Tamil Nadu
- Bachelor's degree
- Business Administration
- Communication skills
Banking Operations Associate
Accenture —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Agile
- Business Administration
Senior Associate - Accounts Payable - Chennai
Nexdigm —Chennai, Tamil Nadu
- Oracle
- ERP systems
- Master's degree
13d
Production Engineering Coordinator
Vestas —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Associate Program Manager
Trane Technologies —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- PMP
- Work from home
HR & Operations Associate
FreeElective —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Human resources
- Paid time off
Associate Purchasing Specialist
KBR —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Engineer - DataDoc Mgmt
Shell —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Access
- Engineering
Associate Manager RTR
Tata Consultancy Services —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
- Finance
- Master's degree
11d

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Operations Associate

Factorial 3 LLC
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
7 days ago

Benefits

Health insurance

Qualifications

Customer service
English
Local language
Clinical experience
Master's degree
Senior care
Tamil
Home care
Bachelor's degree
Hindi
Diploma
Operations

Full job description

About Us
We are building a technology-enabled home healthcare platform that connects families with verified caregivers (nurses, attendants, physiotherapists). Our goal is to bring trust, transparency, and consistency to in-home care delivery.

Role Overview
We are looking for an Operations / Care Coordination Associate to be the first point of contact for patients, families, caregivers, and internal team members.

This is a hands-on operations role. The person will manage incoming calls, WhatsApp messages, support tickets, caregiver coordination, customer issues, and daily platform operations. The ideal candidate should be tech-savvy, calm under pressure, comfortable speaking with families in difficult situations, and able to coordinate quickly with caregivers and the internal clinical team.

Key Responsibilities
1. Customer Support and Call Handling

Answer incoming phone calls, WhatsApp messages, and customer support requests.
Act as the first point of contact for patients, families, and caregivers.
Understand customer needs clearly and route requests appropriately.
Handle anxious, urgent, or emotionally difficult conversations with patience and professionalism.
Escalate medical, safety, or high-risk issues to the appropriate team member as per protocol.

2. Caregiver Coordination

Handle caregiver background verification and elgibility confirmation process.
Work closely with our Nurse Consultant and caregiver network to support patient-care requests.
Help match patient requests with suitable caregivers based on availability, location, skill, and care need.
Actively reach out to the caregiver network to find suitable caregivers when required.
Follow up with caregivers regarding availability, shift confirmation, attendance, documentation, and issues.

3. App, Dashboard, and WhatsApp Operations

Manage day-to-day operations using Karunai Care’s app, admin dashboard, WhatsApp, and other tools.
Track incoming leads, patient requests, caregiver responses, open issues, and pending actions.
Keep records updated and ensure information is entered accurately.
Support patients and caregivers who need help using the app or completing required information.

4. SOP and Protocol Execution

Follow Karunai Care SOPs, checklists, escalation rules, and documentation standards.
Ensure patient and caregiver workflows are completed correctly.
Identify gaps in current SOPs and suggest improvements.
Help update or create new operational checklists as the business grows.

5. Issue Resolution and Escalation

Handle routine customer and caregiver issues independently where possible.
Know when to escalate issues to the Nurse Consultant, leadership, or emergency pathway.
Avoid taking unnecessary clinical, legal, or operational risks.
Document complaints, incidents, caregiver no-shows, family concerns, and escalation outcomes.

6. Daily Operations Tracking

Maintain daily status updates on calls, requests, matches, caregiver follow-ups, and unresolved issues.
Track pending patient requests and ensure nothing falls through the cracks.
Support pilot operations, caregiver onboarding, and customer follow-up during launch.

Qualifications

Graduate degree preferred; diploma/degree in hospital administration, healthcare management, nursing administration, social work, psychology, or any operations/customer-service related field is acceptable
2–5 years in operations, customer service, care coordination, hospital front office, patient relations, home healthcare, clinic administration, or healthcare support
5–10+ years of clinical experience (hospital or home healthcare)
Strong spoken Tamil and English required; Hindi is a plus
Must be comfortable with WhatsApp Business, Google Sheets/Excel, software dashboards, mobile apps, and basic CRM/ticketing tools
Comfortable using digital tools / mobile apps
Prior experience in hospital, clinic, diagnostics, home healthcare, insurance desk, patient support, or medical coordination preferred
Should be available during defined business hours and reachable for urgent operational coordination during pilot phase

Preferred Experience

Experience in home healthcare or elder care
Exposure to training or curriculum design

Skills

Customer service and phone handling
WhatsApp and dashboard management
Caregiver coordination
Problem-solving under pressure
Clear documentation
Basic healthcare awareness
Escalation judgment
Follow-up discipline
Tamil and English communication

Why Join Us

Opportunity to shape care delivery operations at scale
High ownership role with direct impact on outcomes
Work at the intersection of healthcare and technology

Location:

Chennai, Tamil Nadu (Required)

Work Location: Remote

Quick apply

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