Tambaram, Chennai, Tamil Nadu Operations associate Jobs – 1198 Open Jobs Today

Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Management
- Data analysis skills
- 12th Pass
- Work from home
Operations Associate
Factorial 3 LLC —Chennai, Tamil Nadu
- Full-time
- Remote
- Customer service
- English
- Master's degree
- Health insurance
Quick apply
7d
Power BI Developer - Workforce Analytics
The Lincoln Electric Company —Chennai, Tamil Nadu
- Azure
- Computer Science
- SQL
Urgent hiring|Sales Manager|Upto 10 LPA
O3Hire —Chennai, Tamil Nadu
- ₹5,00,000 - ₹10,00,000 a year
- Urgently hiring
- Finance
- Master's degree
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
RTR Associate Manager
Gratitude India —Chennai, Tamil Nadu
- Up to ₹17,00,000 a year
- Oracle
- Management
- ERP systems
Quick apply
8d
Performance Operation Support Associate
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Banking Operations New Associate
Accenture —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Bachelor's degree
Process Associate - Operations
ANTONTECH PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹12,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Associate Manager, Learning Operations
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Excel
- English
- Bachelor's degree
- Health insurance
- Paid sick time
Logistics Material Planner - Sr. Engineer
Bosch Group —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- Conflict management
Quick apply
11d
Group Manager- Semiconductor Operations IND
First Solar —Sriperumbudur, Tamil Nadu
- Full-time
- B.Sc
- Engineering
- Master's degree
Production Engineering Coordinator
Vestas —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Deployment Assurance Coordinator
Kinaxis Inc. —Perungudi, Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Customer Service Agent (Night shift- WFH)
Datamark, Inc —Chennai, Tamil Nadu
- ₹3,32,000 a year
- Full-time
- Remote
- Customer service
- English
- Master's degree
- Health insurance
Quick apply
7d
Procure to Pay Operations Associate
Accenture —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Communication skills
Senior Process Associate - Invoice Processing, Finance and SCM
HCLTech —Chennai, Tamil Nadu
- Bachelor's degree
- Business Administration
- Communication skills
VP Operations
Albert Engineering Associates —Chromepet, Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- Project management
- Construction
- In-person
Quick apply
7d
Deployment Assurance Project Manager
Kinaxis Inc. —Perungudi, Chennai, Tamil Nadu
- Full-time
- Management
- PMP
- Analysis skills
Banking Operations Associate
Accenture —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Agile
- Business Administration
Senior Associate - Accounts Payable - Chennai
Nexdigm —Chennai, Tamil Nadu
- Oracle
- ERP systems
- Master's degree
13d

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Manager - Customer Support

FULL Creative -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Management
Call centre
LAN
Data analysis skills
12th Pass
SQL
Customer support
AI
Communication skills

Full job description

We are looking for a Manager – Customer Support with 8+ years of people management experience to lead and run product support operations in a fast-paced environment. This role is responsible for driving execution through Leads and ensuring consistent, high-quality resolution of customer queries across all channels.

You will work closely with the Senior Manager – Customer Experience to drive execution, align on priorities, and ensure consistent delivery across support operations. You will be expected to understand processes quickly, take control of day-to-day operations, and build strong alignment with the leadership layer to ensure delivery standards are consistently met.

Roles and responsibilities

Drive overall support operations by working closely with Leads to ensure teams consistently deliver timely and accurate resolution of customer issues across all channels, with clear ownership of closure and turnaround time.
Own and drive key support metrics, including SLA adherence, turnaround time, backlog control, productivity, and resolution quality.
Analyze customer issue trends and performance data to uncover gaps in product or service workflows and drive improvements in resolution efficiency, productivity, and quality.
Drive a consistent operating rhythm with Leads, including structured check-ins (daily, weekly, monthly), to strengthen accountability, elevate execution standards, and maintain operational discipline.
Step in to manage critical or high-impact issues, translating business expectations into clear execution priorities and ensuring aligned, timely closure with minimal business impact.
Oversee queue management by tracking volume trends, ensuring SLAs are consistently met, and maintaining backlog within acceptable limits.
Own hiring, onboarding, and scaling of the support team, along with capacity planning and workload distribution based on volume trends.
Collaborate with internal teams (Product, Billing, Development) on high-impact issues or critical customer requests to unblock resolution and ensure timely closure.
Apply AI, tools, and automation within support workflows to reduce manual effort, improve turnaround time, and increase resolution efficiency.
Ensure strong product and service understanding across teams to improve resolution accuracy and reduce recurring issues.
Ensure new processes, updates, and changes are quickly understood and consistently executed across teams.
Coach and enable Leads to operate independently, while ensuring strong oversight on performance, execution quality, and outcomes.
Maintain high responsiveness and make timely, effective decisions in a fast-paced, high-pressure environment.

Must have

8+ years of experience in people management within fast-paced operations, specifically supporting and managing US operations.
3+ years of experience managing contact center or support operations at a managerial level (not at Lead/Team Lead level).
Proven experience managing 30+ team members, with hands-on involvement in performance management, reviews, and appraisals.
Strong exposure to data and reporting tools such as Excel, Google Sheets, SQL, BigQuery, Grafana, and similar analytics platforms.
Experience in driving process improvements through data analysis or automation initiatives in support operations.
Demonstrated experience in managing stakeholders and running international support operations across the US/CA/UK regions.
Demonstrated ability to manage high-volume support environments with a strong focus on resolution and closure.
Experience working closely with leadership teams and driving execution through multiple layers.
High ownership mindset with strong bias for action and delivery.
Ability to quickly understand processes and ramp up with minimal handholding.
Experience leveraging AI/tools to improve efficiency, reporting, or workflows.
Strong communication skills with the ability to drive clarity and alignment.
Willingness to work night shifts aligned to global operations (starting ~7 – 9 PM IST).
Must be based in Chennai and available to work from the office once a week or more as required.

Workspace requirements

Private workroom with the ambience to handle calls.
Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 200 MBPS download and upload) with the ability to be wired always (LAN).
Power backup.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

Apply Now

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operations associate jobs in tambaram, chennai, tamil nadu

Manager - Customer Support

Operations Associate

Power BI Developer - Workforce Analytics

Urgent hiring|Sales Manager|Upto 10 LPA

RTR Associate Manager

Performance Operation Support Associate

Banking Operations New Associate

Process Associate - Operations

Associate Manager, Learning Operations

Logistics Material Planner - Sr. Engineer

Group Manager- Semiconductor Operations IND

Production Engineering Coordinator

Deployment Assurance Coordinator

Customer Service Agent (Night shift- WFH)

Procure to Pay Operations Associate

Senior Process Associate - Invoice Processing, Finance and SCM

VP Operations

Deployment Assurance Project Manager

Banking Operations Associate

Senior Associate - Accounts Payable - Chennai

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