India First responder Jobs – 106 Open Jobs Today

Developer Analyst III
RealPage, Inc. —Ranga Reddy District, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Flexible schedule
12h
Customer Support Executive
JustWravel Pvt. Ltd. —Noida Sector 62, Noida, Uttar Pradesh
- ₹25,000 - ₹28,000 a month
- Full-time
- CRM software
- Sales
- English
Quick apply
7d
Staff NOC Analyst
SonicWall —Bengaluru, Karnataka
- Computer Science
- AWS
- Bachelor's degree
Quick apply
3d
Senior Project Associate - DBT INDIGO
St. John’s National Academy of Health Sciences —Bengaluru, Karnataka
- ₹52,080 a month
- English
- Master's degree
- Leadership
Cybersecurity Manager - India
NVIDIA —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- AWS
Field Executive- Texturizing ( 82665491 )
Reliance Industries —Silvassa, Daman and Diu
- Management
- Diploma
- Communication skills
1d
Cyber Security Engineer
Blackbaud —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- AWS
IT Operations Analyst I
Sabre —Bengaluru, Karnataka
- Full-time
- SQL
- Bachelor's degree
- Scripting
9d
Associate Software Engineer - Ag & Trading
Cargill —Bengaluru, Karnataka
- Software troubleshooting
- Salesforce
Field Executive Trainee - Chem ( 82812291 )
Reliance Industries —Jamnagar, Gujarat
- Master's degree
- Continuous improvement
- Diploma
9d
Facilities Operation Manager
Micron —Gujarat
- Engineering
- Bachelor's degree
- HVAC
14d
SeniorAdministrator - Security Analysis, SIEM
HCLTech —Pune, Maharashtra
- Azure
- Computer Science
- AWS
9d
Facilities Maintenance Manager
Micron —Gujarat
- Electrical experience
- Bachelor's degree
- HVAC
14d
Sr. Program Manager, Disaster Relief, Amazon Community Impact
ADCI - BLR - DTA —Bengaluru, Karnataka
- Full-time
- Inventory management
- Master's degree
- Agile
Application Support Operations, Manager
Autonomize AI —Bengaluru, Karnataka
- Software troubleshooting
- HIPAA
- English
Quick apply
Maintenance Technician
MOSAIC INFRA CONCEPTS (INDIA) PRIVATE LIMITED —Pachmarhi, Madhya Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Electrical experience
- Plumbing
- Welding
- Food provided
Quick apply
8d
NOC Analyst - Cloud Operations - (24/7 Environment)
SonicWall —Bengaluru, Karnataka
- Computer Science
- AWS
- Bachelor's degree
Quick apply
3d
Qradar Platform Support
SISA —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
14d
Security Analyst
NTT Ltd —Bengaluru, Karnataka
- Weekend availability
- Databases
- Computer networking
- Linux
First Responder Intern
Heart It Out —Bengaluru, Karnataka
- ₹10,000 a month
- Rotational shift
- Master's degree
- Internship
- Time management
- Flexible schedule

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Developer Analyst III

RealPage, Inc. -
Ranga Reddy District, Telangana

Apply Now

Job details

12 hours ago

Benefits

Flexible schedule

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Outlook
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
APIs
Problem management
Communication skills
Property management
Time management

Full job description

Overview:

ABOUT THE TEAM

RealPage Product Support is the largest centralized leasing and maintenance phone/email/chat support for the Multifamily and Senior housing industry in the US. Our India and Philippines' offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service associates, and ability to provide competitive rates to our partners. Our well-trained associates work around the clock as a natural extension to our partners' onsite teams to field thru prospect inquiries and resident maintenance requests via multiple contact channels (phone, chat, email, etc.) We are also our partners' "first responders" regarding maintenance issues 24/7. We never miss an opportunity to deliver exceptional prospect and resident experiences with our encouraging team who believe in doing their best and helping our clients! For more information about our Global Contact Center, you may also visit: RealPage Support | Technical and Product Support Services | RealPage

The Technical Support team in India communicate with customers via chat inquiries requiring assistance with RealPage software products. The Developer Analysts will assist the chat agents, and handle customer inquiries to answer technical questions to support a specific solution. The team will possess a deep understanding of the innerworkings of the product, perform technical analysis and communicate solutions to the customers, and findings to the Product Support or Product Engineering teams.

WHAT YOU’LL DO

As a Developer Analyst II, you will work with the Problem Management team in the middle tier support of Consumer products. You will develop a deep understanding of the innerworkings of the products, perform deep technical analysis and communicate findings to the Product Support or Product Engineering teams. This position will report to the Manager of the respective Problem Management team

Responsibilities:

PRIMARY RESPONSIBILITIES

Deliver customer centric care and RealPage software / product / technical assistance via chat or as required via phone or email interactions with customers that drives customer satisfaction and efficiency metrics
Troubleshoot issues and answers a high number of technical questions regarding a specific solution within the supported software product
Contribute new findings to the Consumer Problem Management Wiki for knowledge transfer and training of peers and Product Support
Perform root cause analysis of case escalations from Product Support for a given product by:
executing/analyzing SQL queries
exercising/analyzing API requests
evaluating patterns of behavior of the software
Guide customers through the advanced stages of interaction with the platform/product
Perform root cause analysis of case for a given product by executing/analyzing SQL queries, exercising/analyzing API requests, evaluating patterns of behavior of the software
Leverage understanding of the industry, customer’s portfolio of products, and their business processes to deliver a personalized account experience with every customer interaction
Document customer interactions through the ticket management system, escalating up the support organization hierarchy as necessary
Establish relationships and trust with customers during interactions
Provide basic training to customers to walk them through how-to utilize the solution
Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned Experience Center areas
Perform additional duties as required

Qualifications:

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Strong customer service, technical knowledge and software / product skills
Strong verbal, written and interpersonal communication skills
Experience using basic functions of MS Office applications (Word, Outlook, PowerPoint, and Excel)
Intermediate to advance experience in Sql and Api calling
Operate during assigned shift determined upon hire based on business need
Ability to work a flexible schedule, occasional overtime may be requested
Ability to sit or stand for extended periods of time
Ability to pay attention to details and specifics from supervisor instructions and in following established policies and procedures
Adaptable to change such as cross training etc.
Resourceful, creative, and able to think outside the box
Highly energetic and self-motivated
Solid organizational and time management skills
Able to work on a US hours / graveyard shift

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

7+ years of technical support executive and / or customer service experience with technical academic background
B. Tech or any graduate equivalent degree with Sql certification and experience
Ability to troubleshoot issues during a live interaction with customer
Experience in housing industry, property management or real estate
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP

Apply Now

Refine Your Search

first responder jobs in india

Developer Analyst III

Customer Support Executive

Staff NOC Analyst

Senior Project Associate - DBT INDIGO

Cybersecurity Manager - India

Field Executive- Texturizing ( 82665491 )

Cyber Security Engineer

IT Operations Analyst I

Associate Software Engineer - Ag & Trading

Field Executive Trainee - Chem ( 82812291 )

Facilities Operation Manager

SeniorAdministrator - Security Analysis, SIEM

Facilities Maintenance Manager

Sr. Program Manager, Disaster Relief, Amazon Community Impact

Application Support Operations, Manager

Maintenance Technician

NOC Analyst - Cloud Operations - (24/7 Environment)

Qradar Platform Support

Security Analyst

First Responder Intern

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