Dum Dum, Kolkata, West Bengal Application support engineer Jobs – 400 Open Jobs Today

Senior System Engineer ITOM - ServiceNow
Copperleaf Technologies Inc. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Customer service
Senior System Engineer - ServiceNow
Copperleaf Technologies Inc. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Customer service
DevOps Engineer
innofied —Kolkata, West Bengal
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Azure
- DevOps
- Java
- Health insurance
Tools Operations Engineer
Xerox —Kolkata, West Bengal
- Full-time
- Azure
- Computer Science
- Windows
Power BI Senior Engineer
SEI Investments —Kolkata, West Bengal
- Full-time
- Azure
- Computer Science
- Data analysis skills
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- Paid time off
7d
Dev-Ops Engineer
Maxbridge Solutions LLP —Kolkata, West Bengal
- ₹35,000 - ₹70,000 a month
- Full-time
- Azure
- Software troubleshooting
- DevOps
- Health insurance
- Paid time off
Quick apply
Cloud Infrastructure & DevOps Engineer
Web Spiders —Kolkata, West Bengal
- Full-time
- Windows
- SQL
- AWS
DevOps Engineer (AWS Certified)
Sundew —Kolkata, West Bengal
- Full-time
- Databases
- SQL
- AWS
L2 Network Engineer- Good in Linux
Infotek Services —Dover Lane, Kolkata, West Bengal
- ₹5,00,000 - ₹6,50,000 a year
- Full-time
- Azure
- Computer Science
- AWS
- Health insurance
- Cell phone reimbursement
Quick apply
2d
L1 Desktop Support Engineer
TVS ELECTRONICS LIMITED —Shakespeare Sarani, Kolkata, West Bengal
- ₹18,000 - ₹20,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Health insurance
- Paid sick time
Quick apply
Senior Software Engineer
MOL Information Technology —Salt Lake, Kolkata, West Bengal
- ₹8,00,000 - ₹18,00,000 a year
- Full-time
- Azure
- Computer Science
- DevOps
Specialist / Senior Specialist Network Services
Linde —Kolkata, West Bengal
- Bachelor's degree
- Computer networking
- APIs
Senior Solution Engineer - Kolkata
Vunet Systems —Kolkata, West Bengal
- Full-time
- Databases
- SQL
- Machine learning
- Health insurance
Data-Analytics Engineer
Ginteja Insurance Brokers Pvt. Ltd. —Kolkata, West Bengal
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- Java
- SQL
- Health insurance
- Paid time off
Quick apply
1d
Networking Technical Services Systems Integration Specialist
NTT Ltd —Kolkata, West Bengal
- Full-time
- Project management
- Bachelor's degree
- Computer networking
Networking Technical Services Systems Integration Specialist
NTT DATA —Kolkata, West Bengal
- Full-time
- Project management
- Bachelor's degree
- Computer networking
Trainee Desktop Support Engineer (Fresher)
Allied Digital Services Ltd —Kolkata, West Bengal
- ₹1,86,000 - ₹1,92,000 a year
- Full-time
- Software troubleshooting
- English
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
21h
Network Engineer
Xerox —Kolkata, West Bengal
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Senior Software Engineer (Senior Consultant)
Grant Thornton INDUS —Kolkata, West Bengal
- Azure
- DevOps
- SQL
Senior Infrastructure & Database Operations Engineer
Xerox —Kolkata, West Bengal
- Full-time
- Azure
- Oracle
- Computer Science

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Senior System Engineer ITOM - ServiceNow

Copperleaf Technologies Inc. -
Kolkata, West Bengal

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Job details

Full-time

Qualifications

ITIL Certification
Computer Science
Software troubleshooting
Kanban
Customer service
Enterprise Software
Information Systems
Continuous integration
Scrum
Certified Scrum Master
ServiceNow
Agile
Communication skills

Full job description

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

As our Senior System Engineer ITOM - ServiceNow, you be part of our Solution Centre of Excellence team where we strongly believe that working hard and having fun are two compatible elements.

We are looking for a proactive and experienced Senior System Engineer ITOM – ServiceNow to join our team and play a key role in evolving our ServiceNow instance. You will act as a trusted advisor to stakeholders, responsible for designing, implementing, and maintaining our ServiceNow platform, ensuring it meets the needs of the organization and enhances our IT service management processes.
Key Responsibilities:

Discovery & Configuration Management

Implement, configure, and maintain ServiceNow Discovery to automatically identify and populate

Configuration Items (CIs) across on-premises and cloud environments.

Develop and customise discovery patterns, probes, and sensors to support infrastructure-specific discovery requirements.
Troubleshoot and resolve complex discovery failures, pattern conflicts, and credential issues.

Governance & Lifecycle Management

Design and maintain a well-structured CMDB aligned to the Common Service Data Model (CSDM) framework.
Ensure CI data integrity, compliance with governance policies, and data quality standards across all CI classes.
Conduct regular CMDB health checks, audits, and remediation activities.
Collaborate with stakeholders to translate business service structures into accurate CSDM-aligned configurations.

Service Mapping

Configure and manage Service Mapping to establish end-to-end application and infrastructure service maps.
Align service maps with business services defined in the CMDB to support impact analysis and dependency tracking.

Event Management

Configure event rules, alert rules, and correlation logic to reduce noise and surface actionable alerts.
Integrate ServiceNow Event Management with third-party monitoring platforms
Build and manage sub-flows and assignment rules for automated alert handling and escalation.

General Responsibilities

Maintaining the stability and usability of the system through configuration, development, and administration including upgrades, patching and integrations
Assist and coordinate ServiceNow release management and UAT process on regular basis
Implement best practices for ServiceNow administration, including security and user management.
Monitor system performance, troubleshoot issues, and perform regular maintenance and upgrades.
Develop and maintain documentation for system configurations, processes, and procedures.
Stay updated on ServiceNow releases and industry trends to recommend improvements and optimizations.
Participate in project planning and management to ensure timely delivery of solutions.
Mentor and support junior engineers and administrators, providing guidance on best practices and development techniques.

Qualifications

Requirements

5+ years of experience working with ServiceNow ITOM, Discovery and Service Mapping
Strong understanding of customer service workflows and ServiceNow capabilities.
Awareness of ServiceNow ITOM and its integration points.
Proven ability to manage multiple tasks and stakeholders in a fast-paced environment.
Excellent interpersonal, communication, and documentation skills.
Strong team player with experience working in global delivery models.

Qualifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Event Management (CIS-EM) Implementer
ServiceNow Service Mapping (CIS-SM) Implementer
ServiceNow Discovery (CIS-DISCO) Implementer
IT Service Management (CIS-ITSM) Implementer
Customer Service Management (CIS-CSM) implementer
ITIL Foundation certification.
Experience with Agile methodologies (Scrum, Kanban).
Degree in Computer Science, Information Systems, or equivalent experience.
Proven experience working with enterprise-scale applications.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

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application support engineer jobs in dum dum, kolkata, west bengal

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