Pammal Chennai Tamil Nadu Service associate Jobs – 1530 Open Jobs Today

Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Management
- Data analysis skills
- 12th Pass
- Work from home
RTR - Associate Manager
Tata Consultancy Services —Chennai, Tamil Nadu
- Bachelor's degree
- Business Administration
- Accounting
Procurement Operations Associate
Accenture —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
- Bachelor's degree
- Conflict management
13d
Associate Documentation Specialist HVDC
Hitachi —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Development Associate
AMSOL IT PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹35,000 - ₹1,00,000 a month
- Full-time
- Sales
- English
- Business development
- Commuter assistance
- Cell phone reimbursement
Quick apply
Associate Consultant - Technology Advisory 4A
Genpact India Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- PMP
- English
- Finance
- Health insurance
Quick apply
Associate - Freight (6 Months Fixed-term Contract)
Adidas —Chennai, Tamil Nadu
- Oracle
- ERP systems
- English
7d
Customer Support Associate
Dimaak Tours —Thoraipakkam, Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Cell phone reimbursement
- Food provided
Quick apply
1d
Customer Service Associate / Sales & Marketing Executive
Cadd Centre —Velachery, Chennai, Tamil Nadu
- ₹15,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- In-person
Quick apply
Project Support Associate (Commercial)
Hitachi —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Customer Support Executive – Freshers welcome
FreeElective —Chennai, Tamil Nadu
- Full-time
- English
- Analysis skills
- Project management
- Work from home
Performance Operation Support Associate
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13d
Global Billing Operations - Senior Associate
State Street —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate - Procurements Operations (6 months fixed-term contract)
Adidas —Chennai, Tamil Nadu
- English
- Bachelor's degree
Quality & CIL Associate
Hitachi —Chennai, Tamil Nadu
- Full-time
- Engineering
- English
- Electrical experience
RTR Associate Manager
Gratitude India —Chennai, Tamil Nadu
- Up to ₹17,00,000 a year
- Oracle
- Management
- ERP systems
Quick apply
9d
Senior Associate Learning and Development
Guidehouse India Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Customer Service Associate
RRD GO Creative —Chennai, Tamil Nadu
- Weekend availability
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Flexible schedule
Guest Service Associate (GSA)
Regenta Central RS Chennai —Chennai, Tamil Nadu
- ₹14,000 - ₹17,000 a month
- Full-time
- Serving
- Customer service
- POS
Quick apply
5d
KFC Team Member
Theobroma Foods Pvt. Ltd. —Perumbakkam, Tamil Nadu
- ₹13,000 - ₹19,300 a month
- Weekend availability
- Customer service
- English
- 12th Pass
Quick apply

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Manager - Customer Support

FULL Creative -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Management
Call centre
LAN
Data analysis skills
12th Pass
SQL
Customer support
AI
Communication skills

Full job description

We are looking for a Manager – Customer Support with 8+ years of people management experience to lead and run product support operations in a fast-paced environment. This role is responsible for driving execution through Leads and ensuring consistent, high-quality resolution of customer queries across all channels.

You will work closely with the Senior Manager – Customer Experience to drive execution, align on priorities, and ensure consistent delivery across support operations. You will be expected to understand processes quickly, take control of day-to-day operations, and build strong alignment with the leadership layer to ensure delivery standards are consistently met.

Roles and responsibilities

Drive overall support operations by working closely with Leads to ensure teams consistently deliver timely and accurate resolution of customer issues across all channels, with clear ownership of closure and turnaround time.
Own and drive key support metrics, including SLA adherence, turnaround time, backlog control, productivity, and resolution quality.
Analyze customer issue trends and performance data to uncover gaps in product or service workflows and drive improvements in resolution efficiency, productivity, and quality.
Drive a consistent operating rhythm with Leads, including structured check-ins (daily, weekly, monthly), to strengthen accountability, elevate execution standards, and maintain operational discipline.
Step in to manage critical or high-impact issues, translating business expectations into clear execution priorities and ensuring aligned, timely closure with minimal business impact.
Oversee queue management by tracking volume trends, ensuring SLAs are consistently met, and maintaining backlog within acceptable limits.
Own hiring, onboarding, and scaling of the support team, along with capacity planning and workload distribution based on volume trends.
Collaborate with internal teams (Product, Billing, Development) on high-impact issues or critical customer requests to unblock resolution and ensure timely closure.
Apply AI, tools, and automation within support workflows to reduce manual effort, improve turnaround time, and increase resolution efficiency.
Ensure strong product and service understanding across teams to improve resolution accuracy and reduce recurring issues.
Ensure new processes, updates, and changes are quickly understood and consistently executed across teams.
Coach and enable Leads to operate independently, while ensuring strong oversight on performance, execution quality, and outcomes.
Maintain high responsiveness and make timely, effective decisions in a fast-paced, high-pressure environment.

Must have

8+ years of experience in people management within fast-paced operations, specifically supporting and managing US operations.
3+ years of experience managing contact center or support operations at a managerial level (not at Lead/Team Lead level).
Proven experience managing 30+ team members, with hands-on involvement in performance management, reviews, and appraisals.
Strong exposure to data and reporting tools such as Excel, Google Sheets, SQL, BigQuery, Grafana, and similar analytics platforms.
Experience in driving process improvements through data analysis or automation initiatives in support operations.
Demonstrated experience in managing stakeholders and running international support operations across the US/CA/UK regions.
Demonstrated ability to manage high-volume support environments with a strong focus on resolution and closure.
Experience working closely with leadership teams and driving execution through multiple layers.
High ownership mindset with strong bias for action and delivery.
Ability to quickly understand processes and ramp up with minimal handholding.
Experience leveraging AI/tools to improve efficiency, reporting, or workflows.
Strong communication skills with the ability to drive clarity and alignment.
Willingness to work night shifts aligned to global operations (starting ~7 – 9 PM IST).
Must be based in Chennai and available to work from the office once a week or more as required.

Workspace requirements

Private workroom with the ambience to handle calls.
Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 200 MBPS download and upload) with the ability to be wired always (LAN).
Power backup.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

Apply Now

Refine Your Search

service associate jobs in pammal chennai tamil nadu

Manager - Customer Support

RTR - Associate Manager

Procurement Operations Associate

Associate Documentation Specialist HVDC

Business Development Associate

Associate Consultant - Technology Advisory 4A

Associate - Freight (6 Months Fixed-term Contract)

Customer Support Associate

Customer Service Associate / Sales & Marketing Executive

Project Support Associate (Commercial)

Customer Support Executive – Freshers welcome

Performance Operation Support Associate

Global Billing Operations - Senior Associate

Associate - Procurements Operations (6 months fixed-term contract)

Quality & CIL Associate

RTR Associate Manager

Senior Associate Learning and Development

Customer Service Associate

Guest Service Associate (GSA)

KFC Team Member

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