Telangana Process associate customer care Jobs – 191 Open Jobs Today

Sr. Associate - Customer Care - Collections 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Sr. Associate - Customer Care - Voice 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
DRG Operations Analyst-1
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Office
- 12th Pass
- Data entry
8d
Senior Talent Acquisition Partner
Zelis —Telangana
- Full-time
- Hybrid work
- Recruiting
- AI
- Communication skills
Accountant II
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
Customer Success Associate Manager
PiWheel —Mandamarri, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- English
Senior Identity and Access Management (IAM) Engineer
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
Associate, Client Services
S&P Global —Hyderabad, Telangana
- Email
- Microsoft Excel
- Software troubleshooting
- No experience needed
- Health insurance
- Paid time off
Associate / Sr Associate - Query Management - iRefer
Firstsource Healthcare —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Sr Associate Strategic Planning & Ops
Amgen —Hyderabad, Telangana
- Microsoft Excel
- Master's degree
- Analysis skills
Consulting-C&M-Digital Foundry-Documentation Specialists- Lead Senior Associate
Deloitte —Hyderabad, Telangana
- PMP
- Research
- Master's degree
1d
Data QA Associate
YipitData —Hyderabad, Telangana
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Paid time off
Email & Endpoint Security Engineer
Zelis —Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- Microsoft Office
Senior Process Associate, OTC
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Research
- Communication skills
- Health insurance
DRG Reviewer
Zelis —Telangana
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Negotiation
Medicaid Pricer Regulatory Analyst
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Billing Executive (hospital experience )
London Gastro Care —Hyderabad, Telangana
- ₹20,000 - ₹35,000 a month
- Full-time
- Customer service
- 12th Pass
- Bachelor's degree
Quick apply
14d
Senior Associate – Value & Access Insights
Amgen —Hyderabad, Telangana
- Microsoft Access
- Master's degree
- SQL
8d
Sr. Team Lead - Data Engineering
Zelis —Telangana
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
Software Engineer
Zelis —Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS

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Sr. Associate - Customer Care - Collections 5B

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

English
Bachelor's degree
Business Administration
BA
Banking
Information Technology

Full job description

Sr. Associate - Customer Care - Collections

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Debt Collection & Communication • Reach out to customers with overdue accounts using phone, email, and letters to initiate collections. • Negotiate repayment terms and settlements in accordance with company policies. 2. Account Monitoring & Reconciliation • Monitor accounts for overdue payments, delayed settlements, credit irregularities, or unapplied items. • Reconcile account balances with customers and address unapplied credits. 3. Record-Keeping & Reporting • Maintain detailed and accurate records of all customer communication and payment commitments. • Log outcomes of collection efforts and follow-ups in CRM or collections systems. • Prepare and submit regular collection activity reports for management review. 4. Dispute Resolution & Escalation • Investigate and resolve customer complaints or disputes related to billing or payments. • Escalate unresolved or complex cases to senior staff or legal teams as needed. 5. Cross-Functional Collaboration • Work closely with departments like Credit Management, Sales, Supply Chain, Cash Application, and others to resolve outstanding issues. • Provide necessary documentation to support third-party collections or bankruptcy cases. 6. Performance & Target Achievement • Consistently meet or exceed daily, weekly, and monthly collection targets and KPIs. • Ensure timely cash inflow within agreed payment terms and SLAs. 7. Compliance & Process Adherence • Follow all applicable legal and regulatory requirements related to debt collection. • Adhere to company policies, SOPs, and standard quality benchmarks.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Account Maintenance, Banking Capital Markets, Cash Application, Credit Underwriting, Loan Servicing, Personal Banking, Retail Banking, Wealth Management

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Collections

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

process associate customer care jobs in telangana

Sr. Associate - Customer Care - Collections 5B

Sr. Associate - Customer Care - Voice 5B

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Senior Talent Acquisition Partner

Accountant II

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