Karnataka Senior customer support representative Jobs – 270 Open Jobs Today

Sr. EDI Consultant
unifyCX —Mangalore, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Software troubleshooting
Quick apply
Business Process Manager- Six Sigma Black Belt
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- PMP
- Master's degree
- Project management
Spares Supply Assurance Manager
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Senior DevOps Engineer
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Computer Science
- DevOps
- Master's degree
Product Manager
Sapiens —Bengaluru, Karnataka
- Email
- Engineering
- Master's degree
- SQL
Senior QA Engineer (Banking and Financial Applications)3 + YEARS
IMPACTO DIGIFIN TECHNOLOGIES PVT LTD —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- DevOps
Quick apply
Senior AI Product Manager
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Computer Science
- DevOps
- Master's degree
Financial Analysis Manager
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Associate Vice President, Credit Risk, Amazon 1P Lending - Risk
CapFloat Financial Service Pvt Limited - S85 —Bengaluru, Karnataka
- Full-time
- Data analysis skills
- Finance
- SQL
Information Security & Compliance Manager - Bangalore
FirstHive Tech Corporation —Bengaluru, Karnataka
- Computer Science
- Master's degree
- AWS
Senior Manager – Digital Platform Automation
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Salesforce
- DevOps
- Computer networking
Senior BDR (North America Market)
Hevo Data —Bengaluru, Karnataka
- Full-time
- AI
- Communication skills
Territory Account Manager – Networking
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- CRM software
- Sales
- Bachelor's degree
Manager - Sales Development
Salesforce —Bengaluru, Karnataka
- Full-time
- Sales
- Salesforce
- Leadership
Service Planner - Bangalore Central
Rentokil Initial —Bengaluru, Karnataka
- Full-time
- Google Suite
- Bachelor's degree
- Travel
Quick apply
Senior Power Platform & Microsoft 365 Administrator
PHINIA —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Master's degree
- Health insurance
Sr. Product Manager
Itron —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Senior Credit Analyst M&A
Autodesk —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Bachelor's degree
ASIC Senior Manager
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Management
- English
- Master's degree
14d
Quality Assurance Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree

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Sr. EDI Consultant

unifyCX -
Mangalore, Karnataka

Quick apply

Job details

Full-time

Qualifications

Microsoft Excel
Microsoft Outlook
EDI
Software troubleshooting
Sales
Customer service
Salesforce
Project management
Bachelor's degree
B2B sales
SaaS
Communication skills

Full job description

Job Title: Benefits Consultant - EDI
Location: Mangalore- WFO
Job Type: Full-time

Who We Are:
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, -and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer -experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic -partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real businessimpact.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Job Summary

The Benefits Consultant is responsible for utilizing best-in-class management practices to give clients a holistic perspective on their benefits program, EDI complexity, and the initial setup as well as ongoing use of Paycor’s Carrier Connect service. They serve as the primary contact for client carrier feeds during implementation and are responsible for ensuring that data is setup to flow accurately from Paycor’s HR platform to individual carrier systems. Benefits Consultants will work closely with Paycor’s benefit mapping vendor, insurance carriers, clients, and internal teams to initially configure and thoroughly tests feeds prior to moving them to production. These specialists will occasionally assist clients with Open Enrollment events and will help to ensure that benefit plans are correctly built with EDI interactions in mind.

Successful candidates will have the ability to establish immediate rapport and connection, quickly understand the level of ongoing support each client needs, and tactfully address challenges and concerns. Additionally, they will be team- and solutions-oriented, process driven, and possess the technical know-how to address complex problems.

Essential Duties and Responsibilities:

Maintain an in-depth knowledge of Client’s products and features, particularly within the HR and Carrier Connect realms
Understand the process for building, testing, and deploying benefit feeds to the carrier
Assist in configuring and modifying client benefit plans to meet EDI and carrier requirements
Assist in importing employee election data using existing template structure
Work proactively with teammates to guide clients through Open Enrollment events
Effectively manage client escalations, pulling in appropriate resources when necessary
Collaborate with Client’s vendor, carriers, and other stakeholders to send and troubleshoot clients’ benefit files
Partner with Client’s vendor to report on project status and improve existing implementation processes
Use Client’s vendor’s portal to initiate new orders, enter carrier information, complete pre-mapping, and enter troubleshooting tickets and manage existing orders
Assist in training and documenting of processes for colleagues and clients
Join forces with teammates to meet changing client needs through effective communication, regular meeting attendance, and consistent feedback sessions
Document critical client communications and interactions in SFDC and utilize Cloud Coach for project management
Promote Client’s full products and services packages; facilitate lead generation back to Client’s Inside Sales team as appropriate

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

4 to 5 Years of prior experience in similar role
Bachelor’s degree preferred, or equivalent experience required
2-3 years’ experience in a client service position; prior relationship management, project management or business to business sales experience a plus
Previous HCM, Insurance Carrier, Benefit, and/or EDI experience preferred
Ability to interface with multiple departments, multi-task, think on your feet, and work independently
Proven strong customer service and relationship building skills required
Ability to effectively troubleshoot software configurations and uncover root cause required
Ability to effectively solve problems by balancing detailed questions with creative solutions
Flexibility to work both in client facing and non-client facing settings
Familiarity with SalesForce and SaaS model desirable
Excellent organizational, interpersonal, and verbal and written communication skills
Ability to work in a fast paced, service-oriented, and ever changing environment
Proficiency in MS Product Suite including Excel, Outlook, and Word
Project management experience preferred

Quick apply

Refine Your Search

senior customer support representative jobs in karnataka

Sr. EDI Consultant

Business Process Manager- Six Sigma Black Belt

Spares Supply Assurance Manager

Senior DevOps Engineer

Product Manager

Senior QA Engineer (Banking and Financial Applications)3 + YEARS

Senior AI Product Manager

Financial Analysis Manager

Associate Vice President, Credit Risk, Amazon 1P Lending - Risk

Information Security & Compliance Manager - Bangalore

Senior Manager – Digital Platform Automation

Senior BDR (North America Market)

Territory Account Manager – Networking

Manager - Sales Development

Service Planner - Bangalore Central

Senior Power Platform & Microsoft 365 Administrator

Sr. Product Manager

Senior Credit Analyst M&A

ASIC Senior Manager

Quality Assurance Associate Manager

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