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Associate Vice President - Tier 2 - Technology Operations and Plannig Support

GCC India
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

SAFe
Oracle
Incident management
Enterprise Software
Regulatory reporting
UNIX
Microsoft SQL Server
Java
SQL
AWS
Presentation skills
Bachelor's degree
Machine learning
JavaScript
Product management
Risk management
VBA
ETL
Agile
Problem management
Linux
Application support
PL/SQL
Leadership
Python

Full job description

What if you could build a career where ambition meets innovation?

At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.

Join us as we create something extraordinary together.

Associate Vice President – Application Support & Automation

Role Overview

The Associate Vice President – Application Support & Automation is a senior leadership role within the Technology Operations Planning & Support (TOPS) organization at LPL Financial. This position provides strategic oversight and execution leadership for Tier 2/3 application support, production operations, intelligent automation, and operational analytics across critical brokerage and enterprise platforms.

The AVP is accountable for ensuring production stability, operational excellence, automation scalability, and proactive risk management, while serving as a trusted escalation point for senior technology leaders, product organizations, and business stakeholders. This role blends technology leadership, data‑driven decision‑making, and organizational influence, operating within a SAFe‑Agile environment.

Key Responsibilities

Strategic Leadership & Oversight

Provide strategic direction and operational leadership for application support and automation services across multiple business‑critical platforms.
Act as a senior escalation point for high‑severity production issues, regulatory inquiries, and complex cross‑platform incidents.
Partner with executive stakeholders in Technology, Product, Risk, and Operations to align operational priorities with enterprise objectives.
Influence and shape the evolution of the TOPS operating model to support scale, resiliency, and modernization.

Application Support & Production Operations

Oversee Tier 2/3 application support, ensuring system availability, performance, and reliability across the LPL application ecosystem.
Ensure consistent execution of incident management, problem management, and defect management processes with a strong focus on root cause elimination.
Govern post‑production reviews and ensure preventative controls and contingency plans are implemented.
Ensure service level agreements (SLAs), regulatory commitments, and operational risk standards are met or exceeded.
Provide leadership during production “fire drills,” regulatory reviews, and client‑impacting incidents.

Automation & Intelligent Operations

Provide executive oversight of digital workforce and automation platforms, ensuring alignment to business outcomes and risk standards.
Identify, prioritize, and sponsor automation and robotics initiatives to improve efficiency, scalability, and quality.
Guide the development and enhancement of automation solutions leveraging Python, Java, JavaScript, VBA, SQL, AWS, and related technologies.
Champion the use of analytics, machine learning, and AI‑driven insights to enable action‑oriented intelligence and proactive operations.
Ensure automation solutions are secure, resilient, well‑governed, and maintainable.

Data, Analytics & Decision Support

Drive the use of data analysis, trend identification, and statistical reporting to proactively identify risks, anomalies, and optimization opportunities.
Translate complex operational data into executive‑level insights that inform strategic decisions.
Oversee development of dashboards, metrics, and reporting that provide transparency into operational health and performance.
Exercise judgment and independent decision‑making with financial, client, and operational implications.

People Leadership & Talent Development

Lead, mentor, and develop senior support analysts, automation engineers, and application support professionals.
Foster a culture of accountability, continuous improvement, learning, and operational excellence.
Partner with leadership to assess skills, define development paths, and build future leadership capability within TOPS.
Promote collaboration across cross‑functional teams in a fast‑paced Agile environment.

Process Improvement & Governance

Champion process maturity using Agile, SAFe, Six Sigma, and ITSM best practices.
Ensure high‑quality documentation, runbooks, support artifacts, and operational standards.
Strengthen risk management, change management, and production governance practices across the supported portfolio.
Continuously assess and improve delivery effectiveness, resiliency, and operational controls.

Required Qualifications

Bachelor’s degree or equivalent experience; advanced degree preferred.
14-18 years of progressive experience in application support, production operations, automation, or technology operations.
Demonstrated leadership experience managing complex production environments and cross‑functional teams.
Hands‑on understanding of AWS, SQL Server/MS SQL, Oracle, Linux/Unix, and enterprise application platforms.
Strong experience with incident management, problem management, root cause analysis, and operational risk management.
Development and automation background using Python, Java, JavaScript, VBA, PL/SQL, and ETL tools.
Experience operating in Agile / SAFe technology organizations.
Exceptional executive‑level communication, stakeholder management, and decision‑making skills.

Preferred Qualifications

Financial Services / Broker‑Dealer industry experience.
Experience with WorkFusion or other RPA platforms.
Oracle Financial Services, Mantas, Actimize, or regulatory reporting platforms.
Background supporting Product Management organizations.
Experience presenting to executive leadership and regulatory stakeholders.

Leadership Success Profile

Strategic thinker with strong business and technology acumen.
Calm, decisive leader during high‑pressure production events.
Highly analytical with the ability to balance speed, quality, and risk.
Trusted advisor to senior leaders and cross‑functional partners.
Passionate about automation, modernization, and operational excellence.

Scope of Impact

Enterprise‑level visibility and influence
Direct impact on production stability, regulatory posture, and client experience
Leadership of mission‑critical platforms and automation capabilities

LPL Global Business Services, LLP - PRIVACY POLICY

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