India Customer service analyst Jobs – 8268 Open Jobs Today

Senior Analyst, Digital Analytics (L09)
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Analyst, Service Operations (Delivery)
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BUSINESS PROCESS ANALYST I
TE Connectivity —Bengaluru, Karnataka
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Accrete Globus Technology —JP Nagar, Bengaluru, Karnataka
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Jupiter —Bengaluru, Karnataka
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Infosys Limited —Bengaluru, Karnataka
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Senior Analyst, Digital Analytics (L09)

Synchrony -
Hyderabad, Telangana

Apply Now

Job details

13 days ago

Benefits

Work from home

Qualifications

Statistics
Economics
Web analytics
Statistics
Full-stack development
SAS
Tableau
Master's degree
SQL
Project management
Bachelor's degree
Data management
Agile
Financial services
Communication skills
Workday
Analytics

Full job description

Overview

Location: Hyderabad, India; Pune, India; Delhi, India; Bengaluru, India; India; Kolkata, India
Salary: N/A

About Us

Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.

When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.

Job Description

Job ID

2601857

Category

Data & Analytics

Date posted

06/25/2026

Role Title: Senior Analyst, Digital Analytics (L09)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, for all to take up leadership roles.

Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

Role Summary/Purpose:

Senior Analyst, Digital Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives.

The role will deliver on business and organizational priorities, working in close collaboration with US Analytics and IAH teams, solving problems with solutions that are powered by data and analytics. The role includes providing strategic thought leadership in optimizing and scaling up current deliveries and building analytics roadmap. The model candidate must be a thought leader, hands on problem solver and deliver actionable insights for the business.

Key Responsibilities:

Independently work on Digital Measurement Analytics for Synchrony’s Servicing Platforms in Agile methodology to drive digital data strategy that includes collection & validation of data, reporting and measurement of feature performance
Partner with onsite Stakeholders and various process owners in marketing, technology and digital teams to plan and implement strategic priorities
Responsible for effective communication, project deliverables, adhering to expected timelines, accuracy & compliance with meticulous project management
Mentor team members on analytical, technical and functional skills
Lead internal initiatives, perform other duties and/or special projects, as assigned

Required Skills & Knowledge:

Bachelors or masters degree in Statistics, Economics, Mathematics, or another quantitative field with 2 to 4 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 4 to 6 years of experience
2 to 4 Years of working experience in relevant Analytics domain, 1+ years of experience in Web Analytics Domain utilizing tools such as Adobe or Google Analytics and 2+ years of experience in SAS or SQL.
Minimum 1+ years of experience in Data visualizations tools such as Tableau to drive insights
Ability to solve complex technical problems with minimal supervision
Excellent oral and written communication skills with ability to collaborate, articulate and present solutions cutting across functional/agile teams in a simple yet compelling manner

Desired Skills & Knowledge:

2 to 4 years of analytics experience in Financial Services Industry
Ability to engage with technical and non-technical audiences with empathy and ensure needs/asks are effectively translated into technical requirements and followed upon.

Eligibility Criteria:

Bachelors or masters degree in Statistics, Economics, Mathematics, or another quantitative field with 2 to 4 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 4 to 6 years of experience

Work Timings: 2:00 PM - 11:00 PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

Understand the criteria or mandatory skills required for the role, before

ing
ing for any role on Workday.
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, LPP)
L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
.

Grade/Level: 09

Job Family Group:

Data Analytics

Apply Now

Refine Your Search

customer service analyst jobs in india

Senior Analyst, Digital Analytics (L09)

Quality Analyst AE new

Quality Analyst gen

Tririga Business Analyst

Inbound Telecaller and Business Analyst

Customer Service Analyst II -

Quality Assurance Analyst

AML Analyst – Crypto Exchange

Supply Chain O2C Analyst - Customer Fulfilment

Supply Chain Operations Analyst

Inbound Telecaller and Business analyst

Business Operations Analyst

CRM Business Analyst

Associate Service Desk Analyst

Assistant Manager - KYC Analyst / Dispute Analyst

Analyst, Service Operations (Delivery)

BUSINESS PROCESS ANALYST I

Customer Success-Business Analyst

Fraud Analyst – Customer Experience

Application Support Analyst

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