Hitec City, Hyderabad, Telangana Customer service representative Jobs – 97 Open Jobs Today

Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Customer Service Representative
Avaan Excess —Hyderabad, Telangana
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Health insurance
- Work from home
Quick apply
1d
Customer Service
IINTRIS —Hyderabad, Telangana
- Up to ₹2,40,000 a year
- Day shift
- Customer service
- English
- Communication skills
- Food provided
Quick apply
Operations Coordinator – Documentation & Client Support
SGS —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
Quick apply
Customer Support Associate
unifyCX —Hyderabad, Telangana
- CRM software
- Software troubleshooting
- Customer service
Quick apply
Customer Service Executive/ Tele Sales Executive
Visko —Hyderabad, Telangana
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
Customer Service New Associate
Accenture —Hyderabad, Telangana
- Full-time
- Customer service
- Organisational skills
Customer Care Associate
ABEC Exhibition & Conferences Pvt. Ltd —Hyderabad, Telangana
- ₹3,00,000 - ₹4,50,000 a year
- Full-time
- Sales
- English
- In-person
Quick apply
9d
Customer Success Associate
Hewlett Packard Enterprise —Hyderabad, Telangana
- Full-time
- Computer Science
- Data analysis skills
- Master's degree
2d
Specialist - Middle Office Client Services
Franklin Templeton Investments —Hyderabad, Telangana
- Email
- Microsoft Office
- Master's degree
- Analysis skills
- Health insurance
Specialist - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Customer Service Associate
Manam Chocolate —Hyderabad, Telangana
- ₹10,404.87 - ₹20,000.00 a month
- Weekend availability
- CRM software
- Inventory management
- Customer service
- Health insurance
- Flexible schedule
Quick apply
12d
Sr. Associate - Customer Care - Voice 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Specialist - Customer Care - Sales & Support 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Salesforce
- English
- Master's degree
Quick apply
12d
Sr. Associate - Customer Care - Collections 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Associate - Customer Care - Collections 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Customer Support Specialist
SutiSoft Pvt Ltd —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
- Paid time off
Quick apply
6d
Call Centre Agent
RJ9 Solutions —A. S. Rao Nagar, Hyderabad, Telangana
- ₹10,505.50 - ₹18,500.00 a month
- Part-time
- English
- In-person
- Phone etiquette
- Commuter assistance
- Paid time off
Quick apply
Sales Coordinator and Customer Service
Wheels Forwarders —Hyderabad, Telangana
- Sales
- Customer service
- English
Service Delivery Leader - Customer Care - Voice 3
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- AWS
- Bachelor's degree
Quick apply
3d

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Specialist - Customer Care - Voice 4A

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

Customer service
Call centre
English
Quality assurance
Bachelor's degree
Business Administration
Fraud prevention and detection
BA
Banking
Information Technology

Full job description

Specialist - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc.

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales, Sales Support, Speech Analytics, Strategic Advisory, Target Operating Model, Technical Support, Third Level Support, Virtual Administrative Support, Voice-User Interface

Language

English, English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

customer service representative jobs in hitec city, hyderabad, telangana

Specialist - Customer Care - Voice 4A

Customer Service Representative

Customer Service

Operations Coordinator – Documentation & Client Support

Customer Support Associate

Customer Service Executive/ Tele Sales Executive

Customer Service New Associate

Customer Care Associate

Customer Success Associate

Specialist - Middle Office Client Services

Specialist - Customer Care - Voice 4B

Customer Service Associate

Sr. Associate - Customer Care - Voice 5B

Specialist - Customer Care - Sales & Support 4B

Sr. Associate - Customer Care - Collections 5B

Associate - Customer Care - Collections 5A

Customer Support Specialist

Call Centre Agent

Sales Coordinator and Customer Service

Service Delivery Leader - Customer Care - Voice 3

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