Chembur Mumbai Maharashtra Customer care representative Jobs – 51 Open Jobs Today

Therapeutic Area Strategy Access Manager
Novartis —Mumbai, Maharashtra
- Full-time
- Microsoft Access
- English
- Research
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ToothSi —Mumbai, Maharashtra
- ₹20,000 - ₹40,000 a month
- Full-time
- Sales
- Bachelor's degree
- Travel
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Manager – Property Fund Finance
M&G plc —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Analysis skills
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Senior Benefits Representative
Dow —Navi Mumbai, Maharashtra
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
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Inside Sales Representative
Aurorium LLC —Mumbai, Maharashtra
- Full-time
- Microsoft Office
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Area Sales Manager Mumbai
Piramal Pharma Limited —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
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1d
Generalist Service Representative I
Schneider Electric —Mumbai, Maharashtra
- Online application
- English
APAC CDQA Manager
Abbott Laboratories —Mumbai, Maharashtra
- Full-time
- English
- Bachelor's degree
- Communication skills
Growth - Sales Development Representative (Remote)
Pricelabs —Mumbai, Maharashtra
- Remote
- AI
- Communication skills
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2d
Access Field Head - States
Novartis —Mumbai, Maharashtra
- Full-time
- Microsoft Access
- Management
- English
Sales Manager-Enterprise Sales
RippleHire —Mumbai, Maharashtra
- Sales
- Master's degree
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Hair Coach – Health and Wellness – Mumbai
Fusion CX —Navi Mumbai, Maharashtra
- Customer service
- English
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Customer Care Representative
Believe —Mumbai, Maharashtra
- Full-time
- Google Suite
- Customer service
- Windows
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1d
Associate Director, Market Access
MSD —Mumbai, Maharashtra
- Full-time
- Management
- Doctoral degree
- Master's degree
- Health insurance
5d
Coating Advisor
Jotun Group —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
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12d
Business Development Representative
Haptik —Mumbai, Maharashtra
- CRM software
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Customer Development Executive
Colgate-Palmolive —Mumbai, Maharashtra
- Master's degree
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Lead Solutions Engineer
Dynatrace —Mumbai, Maharashtra
- Full-time
- Azure
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- Health insurance
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Full Stack Software Engineer
Blue Matter —Mumbai, Maharashtra
- Full-time
- Azure
- Master's degree
- SQL
- Health insurance
- Paid time off
9d
Customer Service Associate – Healthcare – Tamil, Telugu, Gujrati, Bengali – Mumbai
Fusion CX —Navi Mumbai, Maharashtra
- Patient monitoring
- Customer service
- English

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Therapeutic Area Strategy Access Manager

Novartis -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Pricing
Economics
Microsoft Access
English
Research
Bachelor's degree

Full job description

Summary

Leads the implementation of a sustainable Patient Access strategy at a local (CPO) level. Collects and analyze data to generate insights for Patient Access submissions that jointly create value for customers, patients and Novartis.

About the Role

Location – Mumbai

About the Role:

This role drives Value & Access (V&A) strategy by identifying and prioritizing opportunities across brands, developing pricing and reimbursement approaches based on deep healthcare and payer insights, and ensuring aligned, compliant execution. It collaborates cross-functionally to embed V&A into brand plans, enabling sustainable access, strong payer engagement, and achievement of commercial goals across the product lifecycle.

Key Responsibilities:

Access Strategy, Positioning, and Portfolio Impact

Collect current access challenge from commercial and marketing team of brands/portfolio under scope

Define baseline national access level for the brands/portfolio under scope

Design and propose access, pricing, and reimbursement strategies per product and portfolio for all payors including but not limited to self-pay/private insurance/state/CARE accounts.

Define alternative funding channels needed for the brand access strategy and deploy solutions around it

Identify, evaluate, and prioritize V&A strategic choices that drive commercial growth as per prioritization matrix

Translate global access guidance into locally relevant strategies

Ensure V&A strategies are embedded within integrated brand and portfolio plans

Align access strategies with product lifecycle stages, including launch and line extensions

Adapt strategies based on healthcare system, policy, and payer dynamics

Essential Requirements:

Generate in‑depth customer and system insights to shape V&A and Therapeutic Area (TA) strategies

Translate insights into actionable V&A strategies and engagement models

Monitor external environment changes and integrate learnings into strategy updates

Support Cross‑Functional Collaboration and coordination

Collaborate closely with cross‑functional teams including Medical Affairs, Commercial TAs, and Finance, Strategic Account teams and Customer Experience roles

Influence without formal authority to align stakeholders on V&A priorities

Foster effective ways of working within matrix and portfolio environments

External Stakeholder Engagement and Negotiation

Represent the organization in access‑related discussions and forums

Integrate external stakeholder feedback into strategy refinement

Adjust negotiation approaches based on market and policy context

Portfolio Maintenance & Lifecycle Management

Support maintenance and evolution of the value proposition for in‑market brands

Oversee and support lifecycle access activities

Support contract renewals, pricing reviews, and access renegotiations

Business Insight and Performance Management

Provide V&A input into business cases and portfolio decisions

Monitor access performance using defined Key Performance Indicators (KPIs)

Track reimbursement, pricing, and listing milestones

Share best practices and lessons learned across brands and teams

Support continuous performance review and optimization

Key Performance Indicators (Suggested priority KPIs *italicized)

Access Success & Coverage: Proportion of eligible patients having access to products

Speed to Access: Time taken from regulatory approval to reach desired brand access.

Pricing Performance: Achieved price compared with the approved target price across the portfolio.

Commercial Impact of V&A Strategy: Revenue and portfolio growth enabled through successful access outcomes.

Quality & Effectiveness of V&A Delivery: on‑time delivery of V&A solutions and feedback from internal and external stakeholders.

Desirable Requirements:

Education:

University degree in life sciences, economics, or related field

Advanced degree is an advantage but not mandatory

Languages:

English

Country language required

Experience/Professional Requirement:

5–8 years in market access, pricing, or reimbursement roles

Experience within pharmaceutical or healthcare environment

Proven exposure to national access or payer negotiations

Experience across product launch and lifecycle phases

Functional capabilities:

Strong understanding of pricing and reimbursement systems

Ability to translate evidence into access value propositions

Experience working with HEOR (Health Economics and Outcomes Research)

Solid project and stakeholder management skills

Leadership capabilities and mindset :

Strategic and analytical thinking

Ability to lead without direct authority

Comfort managing complexity and ambiguity

Influencing skills across internal and external stakeholders

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

International

Business Unit

Marketing

Location

India

Site

Mumbai (Head Office)

Company / Legal Entity

IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area

Market Access

Job Type

Full time

Employment Type

Regular

Shift Work

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Apply Now

Refine Your Search

customer care representative jobs in chembur mumbai maharashtra

Therapeutic Area Strategy Access Manager

Sales Manager

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Customer Service Associate – Healthcare – Tamil, Telugu, Gujrati, Bengali – Mumbai

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