Tamil Nadu Senior customer support representative Jobs – 84 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Microsoft Excel
- Microsoft Access
- Azure
Customer Service Representative
Concentrix —Chennai, Tamil Nadu
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Business Level Application Support
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Data analysis skills
- Microsoft Office
- 12th Pass
Senior Process Associate - Voice - LTC - Collections & Helpdesk
HCLTech —Chennai, Tamil Nadu
- CRM software
- Software troubleshooting
- Customer service
5h
Senior Commercial Analyst (Maritime)
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
R&A IGU - PAR & Controller
Shell —Chennai, Tamil Nadu
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Operations Manager Global Derivatives
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Finance
- Master's degree
- Analysis skills
RA PAR and Controller Lead
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Management
- Finance
- Master's degree
R&A IGU - PAR & Controller
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Senior Sales Executive
MRK Healthcare Pvt Ltd —Chennai, Tamil Nadu
- ₹30,000 - ₹35,000 a month
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Associate Engineer - DataDoc Mgmt
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Access
- Engineering
Software Development Manager(Banking)
Corpay —Chennai, Tamil Nadu
- Full-time
- Management
- Computer Science
- B.Sc
- Health insurance
- Food provided
Sr. Applications Developer (Salesforce - Chennai)
UPS —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Credit Analyst - Risk Initiation
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Office
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
RA PAR and Controller Lead
Shell —Chennai, Tamil Nadu
- Full-time
- Management
- Finance
- Master's degree
HR Business Partner - Based in Bengaluru
HARTING (India) Private Limited —Chennai, Tamil Nadu
- Sales
- English
- Analysis skills
Quick apply
Corporate Controller
Shell —Chennai, Tamil Nadu
- Full-time
- Project management
- Agile
- Accounting
Senior DevOps Engineer
ASSA ABLOY —Chennai, Tamil Nadu
- Part-time
- Computer Science
- DevOps
- Windows
Corporate Controller
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Project management
- Agile
- Accounting
Payment Solutions Manager
Corpay —Chennai, Tamil Nadu
- Full-time
- APIs
- AI
- Leadership

I want to receive the latest job alerts for senior customer support representative in tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer support representative jobs near tamil nadu

Senior Sales Executive jobs in Chennai, Tamil Nadu

Customer Service Representative jobs in Chennai, Tamil Nadu

Credit Analyst jobs in Chennai, Tamil Nadu

Operations Manager jobs in Chennai, Tamil Nadu

Human Resources Business Partner jobs in Chennai, Tamil Nadu

Business Support jobs in Chennai, Tamil Nadu

Collection Agent jobs in Chennai, Tamil Nadu

Associate Engineer jobs in Chennai, Tamil Nadu

Software Engineering Manager jobs in Chennai, Tamil Nadu

Solutions Manager jobs in Gurgaon, Haryana

Solutions Manager jobs in Gurugram, Haryana

Hr Manager jobs in Chandigarh, Chandigarh

Hotel Manager jobs in Mumbai, Maharashtra

Solutions Manager jobs in Ahmedabad, Gujarat

Business Operations Manager jobs in Bengaluru, Karnataka

Senior Sales Executive jobs in Greater Noida, Uttar Pradesh

Senior Sales Executive jobs in Peenya, Bengaluru, Karnataka

Accountant, Senior Accountant jobs in Rajkot, Gujarat

Senior Citizen, Part Time jobs in Panaji, GOA

Senior Sales Executive jobs in Kolkata, West Bengal

Sr Administrator (Support & Operations)

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Sholinganallur, Tamil Nadu
Job Summary

Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved. Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience. Testing tickets and process compliant to policies and procedures Participate in process reviews to inform the resolution of defects. Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods. Take responsibility for providing and maintaining internal process metrics and tracking key deliverables Evaluates and records the quality and performance during each call. Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions. Provides feedback on uniform application of guidelines and procedures. Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns. Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity. Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures. Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training. Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines. Develops job aides and other tools to assist representatives in improving overall quality of interaction

Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL

Skill Requirements
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

Apply Now

Refine Your Search

senior customer support representative jobs in tamil nadu

Sr Administrator (Support & Operations)

Customer Service Representative

Business Level Application Support

Senior Process Associate - Voice - LTC - Collections & Helpdesk

Senior Commercial Analyst (Maritime)

R&A IGU - PAR & Controller

Operations Manager Global Derivatives

RA PAR and Controller Lead

R&A IGU - PAR & Controller

Senior Sales Executive

Associate Engineer - DataDoc Mgmt

Software Development Manager(Banking)

Sr. Applications Developer (Salesforce - Chennai)

Credit Analyst - Risk Initiation

RA PAR and Controller Lead

HR Business Partner - Based in Bengaluru

Corporate Controller

Senior DevOps Engineer

Corporate Controller

Payment Solutions Manager

I want to receive the latest job alerts for senior customer support representative in tamil nadu

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected