Parvati Pune Maharashtra Customer care specialist Jobs – 77 Open Jobs Today

Customer Service Analyst II -
Allstate —Pune, Maharashtra
- Supervising experience
- Bachelor's degree
14d
Specialist - Identity and Access Management - 2060
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Senior Engagement Manager (Deployment Success Manager) - Workday Advisory Services
Workday —Pune, Maharashtra
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UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Microsoft Word
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Specialist - Integration (AEM-IS) - 2300
Medline Industries —Pune, Maharashtra
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Sr Software Engineer (Frontend Mobile)
Siemens Healthineers —Pune, Maharashtra
- Full-time
- Computer Science
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Manager – Identity and Access Management (IAM)
Medline Industries —Pune, Maharashtra
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- Azure
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AFRY —Pune, Maharashtra
- English
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Microland —Pune, Maharashtra
- Bachelor's degree
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Associate Deal Desk Specialist
Convera —Pune, Maharashtra
- Data entry
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Application Specialist
GE HEALTHCARE —Pune, Maharashtra
- Sales
- 12th Pass
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Sr Software Engineer (Frontend)
Siemens Healthineers —Pune, Maharashtra
- Full-time
- Azure
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Team Lead - Collections
MiniMed —Pune, Maharashtra
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Executive - Customer Services
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Medline Industries —Pune, Maharashtra
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Zocdoc —Pune, Maharashtra
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- Health insurance
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Sr IT Manager
MiniMed —Pune, Maharashtra
- Full-time
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Teradata —Pune, Maharashtra
- Full-time
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14d
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M&G plc —Pune, Maharashtra
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Jade Global —Pune, Maharashtra
- Full-time
- Salesforce
- Master's degree
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Customer Service Analyst II -

Allstate -
Pune, Maharashtra

Apply Now

Job details

14 days ago

Qualifications

Performance management
Supervising experience
Bachelor's degree

Full job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials.

Key Responsibilities

Act as a role model for the rest of the team
Provide professional assistance and resolution for escalated/supervisor calls
Represent the Customer care Center on projects, initiatives or testing as needed
Assist with development and dissemination of training materials
Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality
Provide support for questions (including help hotline) from customer service specialists
Provides training to team members and guide reps on specific steps of the research process of a particular case or issue
Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests
Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner

Education

4 year Bachelors Degree (Preferred)

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Customer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Recruiter Info

Nikita Vasant Torne

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Apply Now

Refine Your Search

customer care specialist jobs in parvati pune maharashtra

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