Tamil Nadu Senior customer support representative Jobs – 89 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Microsoft Excel
- Microsoft Access
- Azure
Head, Digital Acquisition
Oxford University Press Pakistan —Chennai, Tamil Nadu
- Sales
- Bachelor's degree
- Leadership
Senior Sales Executive
MRK Healthcare Pvt Ltd —Chennai, Tamil Nadu
- ₹30,000 - ₹35,000 a month
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Software Development Manager(Banking)
Corpay —Chennai, Tamil Nadu
- Full-time
- Management
- Computer Science
- B.Sc
- Health insurance
- Food provided
Sr. Applications Developer (Salesforce - Chennai)
UPS —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Credit Analyst - Risk Initiation
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Office
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
RA PAR and Controller Lead
Shell —Chennai, Tamil Nadu
- Full-time
- Management
- Finance
- Master's degree
HR Business Partner - Based in Bengaluru
HARTING (India) Private Limited —Chennai, Tamil Nadu
- Sales
- English
- Analysis skills
Quick apply
Corporate Controller
Shell —Chennai, Tamil Nadu
- Full-time
- Project management
- Agile
- Accounting
Associate Engineer - DataDoc Mgmt
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Access
- Engineering
Lead - GCC Strategy
Corpay —Chennai, Tamil Nadu
- Full-time
- Finance
- Master's degree
- Administrative experience
- Health insurance
- Food provided
Senior Technical Consultant
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Master's degree
Senior DevOps Engineer
ASSA ABLOY —Chennai, Tamil Nadu
- Part-time
- Computer Science
- DevOps
- Windows
Digitalization Specialist (Agentic AI)
Shell —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Engineering
Payment Solutions Manager
Corpay —Chennai, Tamil Nadu
- Full-time
- APIs
- AI
- Leadership
Associate Engineer - DataDoc Mgmt
Shell —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Access
- Engineering
Subsidiary Governance Manager
Shell —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- English
Corporate Controller
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Project management
- Agile
- Accounting
Sales Development Representative - Europe
SURVEYSPARROW PRIVATE LIMITED —Chennai, Tamil Nadu
- CRM software
- Sales
- Salesforce
Quick apply
CMMS Engineer
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- ERP systems

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Sr Administrator (Support & Operations)

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Sholinganallur, Tamil Nadu
Job Summary

Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved. Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience. Testing tickets and process compliant to policies and procedures Participate in process reviews to inform the resolution of defects. Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods. Take responsibility for providing and maintaining internal process metrics and tracking key deliverables Evaluates and records the quality and performance during each call. Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions. Provides feedback on uniform application of guidelines and procedures. Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns. Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity. Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures. Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training. Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines. Develops job aides and other tools to assist representatives in improving overall quality of interaction

Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL

Skill Requirements
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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Refine Your Search

senior customer support representative jobs in tamil nadu

Sr Administrator (Support & Operations)

Head, Digital Acquisition

Senior Sales Executive

Software Development Manager(Banking)

Sr. Applications Developer (Salesforce - Chennai)

Credit Analyst - Risk Initiation

RA PAR and Controller Lead

HR Business Partner - Based in Bengaluru

Corporate Controller

Associate Engineer - DataDoc Mgmt

Lead - GCC Strategy

Senior Technical Consultant

Senior DevOps Engineer

Digitalization Specialist (Agentic AI)

Payment Solutions Manager

Associate Engineer - DataDoc Mgmt

Subsidiary Governance Manager

Corporate Controller

Sales Development Representative - Europe

CMMS Engineer

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