Peenya Bengaluru Karnataka Customer service analyst Jobs – 2205 Open Jobs Today

Service Desk Analyst
Schneider Electric —Bengaluru, Karnataka
- Online application
- Microsoft Outlook
- English
- Windows
HRIS Analyst Bangalore
Gratitude India —Bengaluru, Karnataka
- Up to ₹7,00,000 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
13d
Fraud Analyst – Customer Experience
Jupiter —Bengaluru, Karnataka
- Weekend availability
- English
- Microsoft Office
- Bachelor's degree
Analyst - Finance Operations
Riveron —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Data analysis skills
- Health insurance
- Paid time off
Associate Service Desk Analyst
HealthEdge —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- English
Application Support Analyst
Infosys Limited —Bengaluru, Karnataka
- Java
- SQL
- Analysis skills
Supply Chain Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Windows
- Math
Customer Service Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Customer service
- English
Customer Service Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
Data Analyst
PeopleLogic —Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 an hour
- Oracle
- Computer Science
- SQL
Quick apply
Business Analyst - NetOps
Sangoma —Bengaluru, Karnataka
- ₹7,00,000 - ₹12,00,000 a year
- Full-time
- Databases
- Analysis skills
- Computer networking
Quick apply
Customer Implementation & Data Analyst
Eruna Technologies India Private Limited —Uttarahalli, Bengaluru, Karnataka
- ₹3,05,285.03 - ₹10,00,000.00 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick apply
Servicedesk Analyst II (4-6 years exp)- Immediate Joiner
AtkinsRéalis —Bengaluru, Karnataka
- Full-time
- Remote
- Software troubleshooting
- Customer service
- English
- Health insurance
5d
Logistics Planning& Fullfillment and Customer Service Team Leader
MANN+HUMMEL —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Inventory management
Quick apply
Data Analyst I
Noatum HOLDINGS —Bengaluru, Karnataka
- Full-time
- English
- SQL
- Bachelor's degree
IT Support (4-5 years)
Vertex Techno Solutions (B) Pvt. Ltd —Bengaluru, Karnataka
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
Offboarding Specialist - HR OPS Analyst
Raytheon Technologies Corporate Headquarters —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Customer service
- B.Sc
8d
Junior Process Analyst - RCM
Huron Eurasia India Private Limited —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Analysis skills
Quick apply
Administrator (Support & Operations)
HCLTech —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
BUSINESS PROCESS ANALYST I
TE Connectivity —Bengaluru, Karnataka
- Microsoft Excel
- Engineering
- SQL

I want to receive the latest job alerts for customer service analyst in peenya bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service analyst jobs near peenya bengaluru karnataka

Service Desk Analyst jobs in Bengaluru, Karnataka

Fraud Analyst jobs in Bengaluru, Karnataka

IT Support jobs in Bengaluru, Karnataka

Operations Administrator jobs in Bengaluru, Karnataka

HRIS Analyst jobs in Bengaluru, Karnataka

Customer Service Team Lead jobs in Bengaluru, Karnataka

Customer Service Representative jobs in Bengaluru, Karnataka

Data Analyst jobs in Bengaluru, Karnataka

Business Analyst jobs in Delhi, Delhi

Business Process Analyst jobs in Bengaluru, Karnataka

Sales Operations Analyst jobs in Bengaluru, Karnataka

Financial Analyst jobs in Bengaluru, Karnataka

Junior Analyst jobs in Bengaluru, Karnataka

Supply Chain Analyst jobs in Bengaluru, Karnataka

Application Support Analyst jobs in Bengaluru, Karnataka

Service Desk Analyst jobs in Guindy, Chennai, Tamil Nadu

Equity Research Analyst, Stock Broking jobs in Indore, Madhya Pradesh

Customer Service Logistics jobs in Mumbai, Maharashtra

Customer Service Associate jobs in Mumbai, Maharashtra

Front Desk Receptionist jobs in Hyderabad, Telangana

Service Desk Analyst

Schneider Electric -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Live chat
ITIL Certification
Microsoft Outlook
iOS
English
Windows
Microsoft Office
Analysis skills
ServiceNow
Customer support
Communication skills
Active Directory
Negotiation
VPN

Full job description

Job Description:

Job Description:
The Service Desk Analyst provides support for basic incident resolution and requests reported by
APAC Schneider Employees. Responsibilities include initial assessment, research, and resolution of
basic incidents and requests regarding use of applications, software and infrastructure components.
The Service Desk Analyst would be responsible for collecting information through a customer
conversation, probing, accessing support tools, and additional support teams if needed. Problems
beyond the scope of their ability or responsibility are resolved by engaging other support teams in a
timely manner.

Responsibilities:
1) Addresses and resolves basic incidents and requests; logs all incidents and requests; engages
other service desks or appropriate support teams to resolve incidents that are beyond the scope of
their ability or responsibility.
2) Uses the appropriate CTI categories for logging incidents and requests.
3) Creates a positive customer support experience and builds strong relationships through deep
problem understanding, ensuring timely resolution or escalation, communicating promptly on
progress, and handling customers with a professional attitude.
4) Ensures the end-to-end customer experience and acts as a single point-of-contact for the
customer.

5) Analyzes and resolves incidents and requests regarding use of application, software or hardware.
Logs and tracks incidents/requests from identification through resolution. Follows up with other
support teams involved in resolution to ensure incidents are resolved, requests are filled, and the
customer communication is complete. Documents resolutions and updates self-help knowledgebase.
6) Gains knowledge on applications, processes, and support to increase ability to resolve requests on
first contact.
7) Provides after hours and on-call support as needed.
8) Adheres to and supports ITIL standards and procedures.
9) Adheres to Companies Code of Conduct and Mission and Value statements.
10) Flexible to perform other adhoc duties/shifts assigned as per operational requirement.

(External) English Qualifications:

KNOWLEDGE, SKILLS & ABILITIES (Required):
Demonstrates and desire to learn processes, application, and technology.

Demonstrates good customer handling skills and techniques.
Good communication and negotiation skills.
Strong analytical and problem-solving skills.

Preferred:
Competency in MS Office O365 Suite.
ITIL Foundation certification (not Mandatory)
Prior experience in supporting customers in Technical Service Desk environment.
Prior experience voice, chat & email support.
Proficiency in using support software tools –Outlook,O365, Active Directory, VPN, Service Now,
Windows 8/10 and above, iOS & Android devices.

Optional:Mechanical and Software R&D Application support

(External) English Company Boiler Plate:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Apply Now

Refine Your Search

customer service analyst jobs in peenya bengaluru karnataka

Service Desk Analyst

HRIS Analyst Bangalore

Fraud Analyst – Customer Experience

Analyst - Finance Operations

Associate Service Desk Analyst

Application Support Analyst

Supply Chain Operations Analyst

Customer Service Associate

Customer Service Senior Analyst

Data Analyst

Business Analyst - NetOps

Customer Implementation & Data Analyst

Servicedesk Analyst II (4-6 years exp)- Immediate Joiner

Logistics Planning& Fullfillment and Customer Service Team Leader

Data Analyst I

IT Support (4-5 years)

Offboarding Specialist - HR OPS Analyst

Junior Process Analyst - RCM

Administrator (Support & Operations)

BUSINESS PROCESS ANALYST I

I want to receive the latest job alerts for customer service analyst in peenya bengaluru karnataka

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected