Btm Layout Bengaluru Karnataka Cloud engineer Jobs – 11455 Open Jobs Today

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Incident, Problem and Vendor Management

NTT Ltd -
Bengaluru, Karnataka

Apply Now

Job details

1 day ago

Qualifications

Incident management
APIs

Full job description

Req ID: 376763

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Incident, Problem and Vendor Management to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Summary:
Lead Software Engineer responsible for end-to-end production support of uLINC and UFH integration platforms. Leads incident management, vendor coordination, and root cause analysis across hybrid environments. Acts as the primary escalation point ensuring system stability and SLA adherence.

Key Responsibilities:

Own P1–P3 incident resolution, triage, and bridge coordination
Drive root cause analysis (RCA) and problem management across vendors
Coordinate with external vendors (IBM, SaaS providers) for escalations and resolution
Ensure monitoring and observability coverage for production systems
Lead technical troubleshooting across integration platforms and APIs
Maintain runbooks, documentation, and support procedures
Serve as primary escalation point for production issues

Core Skills

Advanced incident management (P1–P3) and escalation leadership
Root cause analysis (RCA) and problem management
Vendor coordination (IBM, SaaS providers, third-party systems)
Production support for integration platforms (uLINC / UFH)

Technical Skills

Middleware / integration platforms (webMethods, APIs, hybrid environments)
API Gateway monitoring and analytics
Log analysis (server logs, network/log aggregation tools)
Monitoring observability tools (Dynatrace/APTOM or similar)
API troubleshooting, message flows, and service failures
Security and compliance including certificates, patching, passwords, etc.

Operational Skills

SLA/OLA management and production stability ownership
Incident bridge coordination and stakeholder communication
Runbook development and knowledge transfer
Cross-team coordination across application, infrastructure, and vendors

Leadership Capabilities

Primary escalation point for critical production issues
Drives accountability across internal teams and vendors
Leads transition readiness for managed services

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply Now

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