With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the world’s largest logistics company. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Digitalization. Simply delivered.
At IT Services, we are passionate about SAP. Our DevOps team is continuously expanding. No matter your level of DevOps proficiency, you can always grow within our diverse environment.
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Grow together.
Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second/third level day-to-day operation support, and help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play. When it comes to firmware bugs, vulnerabilities and other issues related to our technologies, communicating with our vendors is key.
Ready to embark on the journey? Here’s what we are looking for:
As a Senior Devops Engineer with Service Owner, having skill especially in new technology such as BTP, CALM, ESM, IAS,GRC(EAM) is a huge plus.
About the Role:
We are seeking an experienced SAP DevOps Consultant to join the Global SAP BASIS team within the DHL SAP Centre of Excellence. The ideal candidate will possess strong technical expertise in SAP administration, hands-on experience in SAP BASIS operations, and a proven track record in managing system upgrades, migrations, and complex SAP landscapes.
The role requires experience across on-premise, hybrid, and RISE with SAP environments, along with exposure to key SAP solutions such as SAP BTP, SAP Cloud ALM (CALM), SAP Enterprise Service Management (ESM), SAP Identity Authentication Service (IAS), and SAP GRC (EAM).
As a Service Owner, you will play a critical role in ensuring the stability, scalability, performance, and security of global SAP landscapes that support one of the world’s largest logistics enterprises.
Service Owner Responsibilities:
- SLA: Participate in alignment calls and meetings; provide required service information to the Service Delivery Manager (SDM).
- Support Model: Conduct alignment with business and support teams; verify that risks, PARs, and ELRs are approved; update the Support Model in eSM; initiate and track RFC voting; incorporate stakeholder comments and repeat the update cycle when required.
- Authorization Concept: Maintain ownership and ensure the document is kept current as part of the service governance framework.
- Standard Change Catalogue: Align with business and support teams; update the catalogue; create a significant RFC based on existing minor RFCs; support CAB approval; prepare an RFC template where needed.
- Disaster Recovery Plan (DRP): Review the DRP document; update the DRP repository with the new version and related RFC details; revise SLA references; update the DRP link and next test date in GSN CMDB; raise the required RFC for configuration management.
- Disaster Recovery Test Procedure: Verify that the latest DRP template is used; review hardware and software changes; create a significant RFC from the template; inform the ITSCM team of the outcome.
- Monitoring Concept: Maintain ownership and ensure the document remains aligned with service monitoring requirements.
- Service Specifications Form (SSF): Review monitoring transactions, thresholds, scripts, and screenshots with application support; validate monitoring locations with the Topaz team and business; revise contact information; ensure the SLA is updated accordingly.
- External Link Requests (ELR): Renew ELRs upon expiration alerts; coordinate changes with Application, Basis, Infrastructure, Business, and third-party teams; use the ELM request process for expedited handling where necessary.
- Risks: Collect risk modification requests and submit them to the risk manager for processing.
- Privilege Access Requests (PAR): Ensure the request is rejected for editing when updates are needed; review validity with users and stakeholders; update the PAR; secure approval from the Service Owner and impacted groups.
- Service Improvement Plan: Hold periodic alignment meetings with support teams and record improvement updates in GSN.
- Internal Control Self-Assessment: Collect detailed control-level information for each service; coordinate with support teams; update the corresponding information in GSN.
- Application Capture Sheet: Gather detailed service information from support teams and ensure completeness of the document.
- Transport Procedure: Maintain ownership and ensure the procedure remains current and aligned with operational requirements.
- Archiving Concept: Maintain ownership and ensure the concept remains current and aligned with retention and operational requirements.
- Emergency User Concept: Maintain ownership and ensure the concept remains current and aligned with access control requirements.
- GURU Support Entry: Obtain detailed information from support teams and manually verify alignment with the SLA and Support Model.
- Orders Maintenance: Obtain new and renewed order information from BPM; update eProject accordingly; recreate renewed orders from scratch where copy transfer is not possible.
- Review of User Access Rights: Initiate the review through a GSN ticket; send user lists to business and ITS managers; coordinate required access changes; store all supporting evidence in iShare.
- Service Performance Review Presentation: Update the presentation with additional data and request information on an ad hoc basis where automatic delivery is unreliable.
Control Expectations:
An array of benefits for you:
- Hybrid work arrangements to balance in-office collaboration and home flexibility.
- Annual Leave: 42 days off apart from Public / National Holidays.
- Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
- In House training programs: professional and technical training certifications.
