Delhi Customer service analyst Jobs – 127 Open Jobs Today

Quality Analyst
Cyvatora Media —Rohini, Delhi, Delhi
- ₹35,000 - ₹42,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Life insurance
Quick apply
22h
Assistant Manager | Corporate Intelligence Service | Delhi | Forensic & Financial Crime
Deloitte —Delhi
- Full-time
- Microsoft Powerpoint
- English
- Research
2d
ServiceNow Senior Developer (Senior Technical Lead)
Clifford Chance —Delhi
- Full-time
- Hybrid work
- SQL
- Project management
- JavaScript
Quick apply
EUC _ Portfolio Manager
Tata Consultancy Services —Delhi
- English
- Bachelor's degree
- Scripting
3d
Business Analyst -Wealth Management
Tata Consultancy Services —Delhi
- Bachelor's degree
- Product management
- Communication skills
Principal Analyst, HR Transformation, APAC
Boston Scientific —Delhi, Delhi
- PMP
- Project management
- Bachelor's degree
Campaign Manager
Crypto Mize —Delhi
- Full-time
- Writing skills
- English
- Research
OTC Analyst
Tata Consultancy Services —Delhi
- Full-time
- Finance
- Master's degree
- 12th Pass
Search Engine Analyst
Crypto Mize —Delhi
- Full-time
- Research
- Analysis skills
- Project management
Quality Analyst – Travel Industry
Aertrip India Limited —Ghitorni, Delhi, Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- Customer service
- Analysis skills
- In-person
- Paid time off
- Paid sick time
Quick apply
11d
Manager Accounting & Controlling
Rockwell Automation —Delhi, Delhi
- Full-time
- Hybrid work
- GAAP
- Accounting
- Agile
- Paid time off
Business Intelligence Expert
Crypto Mize —Delhi
- Full-time
- Master's degree
- SQL
- Analysis skills
Associate
PwC —Delhi
- Full-time
- Oracle
- Computer Science
- Databases
Quality Analyst (International voice process)
Indian Manpower Services —Kirti Nagar, Delhi, Delhi
- Up to ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Master's degree
- Paid time off
- Paid sick time
Quick apply
Credit Manager-Prime-Delhi
Aditya Birla Group —Delhi
- Finance
- Master's degree
- Analysis skills
Risk Manager
ASSPL - Delhi —Delhi, Delhi
- Full-time
- Data analysis skills
- English
- SQL
Quality Analyst - OutBound Sales - Call Center
INDIAN COUNSELLING SERVICES —Tilak Nagar, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Senior Cyber Security Analyst
Talanos Cyber Security —Delhi, Delhi
- ₹5,73,954.58 - ₹25,47,600.97 a year
- Full-time
- Analysis skills
- Communication skills
- Paid time off
- Work from home
Quick apply
Cluster Manager, Amazon NOW
ASSPL - Delhi —Delhi, Delhi
- Full-time
- Bachelor's degree
6d
Presales Executive/ Business Analyst
Image Infosystems Pvt. Ltd. —Kalkaji Devi, Delhi
- From ₹23,000 a month
- Full-time
- Sales
- Master's degree
- In-person
- Health insurance
- Paid sick time
Quick apply

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customer service analyst jobs near delhi

Quality Analyst

Cyvatora Media
Rohini, Delhi, Delhi

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Job details

Full-time
₹35,000 - ₹42,000 a month
22 hours ago

Benefits

Provident Fund
Health insurance
Life insurance
Paid sick time

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Power BI
Microsoft Excel
Customer service
ERP systems
Process improvement
Quality management
ISO 9001
Tableau
SQL
Analysis skills
Quality assurance
Bachelor's degree
Quality control
QA/QC
Business Administration
Manufacturing
Communication skills
Information Technology

Full job description

We are seeking a Quality Analyst to join our growing team. This is an exciting opportunity to ensure the highest standards of quality across business processes, products, and services while driving continuous improvement initiatives that enhance customer satisfaction and operational excellence.

As a Quality Analyst, you will collaborate with cross-functional teams to evaluate processes, conduct quality audits, analyze performance metrics, and implement quality improvement strategies. If you are passionate about quality assurance, compliance, and process optimization, this role offers excellent opportunities for professional growth and career advancement.

Key Responsibilities

Monitor and evaluate business processes, products, or services to ensure compliance with quality standards and organizational policies.
Conduct quality audits, inspections, and process reviews to identify areas for improvement.
Analyze quality metrics, customer feedback, and operational data to identify trends and recommend corrective actions.
Develop and maintain quality assurance procedures, checklists, and Standard Operating Procedures (SOPs).
Perform root cause analysis and support Corrective and Preventive Actions (CAPA) to resolve quality issues.
Collaborate with operations, customer support, product, and management teams to improve service quality and efficiency.
Prepare quality reports, dashboards, and performance scorecards for management review.
Ensure compliance with regulatory requirements, internal policies, and quality management systems.
Participate in internal audits, process improvement initiatives, and quality assurance projects.
Conduct calibration sessions, quality reviews, and coaching sessions to improve team performance.
Support employee training on quality standards, compliance requirements, and best practices.
Recommend process enhancements to improve productivity, customer satisfaction, and operational performance.

Essential Qualifications & Experience

Bachelor's degree in Business Administration, Commerce, Engineering, Information Technology, Operations Management, or a related field.
2+ years of experience in Quality Assurance, Quality Analysis, Process Improvement, Quality Control, or a similar role.
Strong understanding of quality assurance methodologies, quality management systems, and process improvement techniques.
Experience conducting quality audits, process evaluations, and performance assessments.
Proficiency in Microsoft Excel, Word, PowerPoint, and reporting tools.
Experience using quality monitoring tools, CRM systems, or ERP platforms is preferred.
Strong analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication skills.
Ability to work independently while managing multiple priorities in a fast-paced environment.

Preferred Qualifications

Lean Six Sigma Green Belt, Six Sigma Yellow Belt, ISO 9001 Internal Auditor, or equivalent quality certification.
Experience with quality frameworks such as ISO 9001, COPC, ITIL, or other industry standards.
Familiarity with Power BI, Tableau, or SQL for reporting and data analysis.
Experience in BPO, IT, customer service, manufacturing, healthcare, financial services, or shared services environments.

Benefits & Perks

Competitive salary with performance-based incentives.
Health insurance and comprehensive medical coverage.
Provident Fund (PF), Gratuity, and statutory benefits.
Paid annual leave, sick leave, and public holidays.
Flexible work arrangements and hybrid work options where applicable.
Professional development programs and certification reimbursement.
Career progression opportunities into Senior Quality Analyst, Quality Lead, Quality Assurance Manager, Process Excellence Manager, Operations Manager, or Continuous Improvement Manager.
Employee wellness initiatives, recognition programs, and team engagement activities.
Opportunity to work on business transformation and quality improvement projects.
Collaborative, inclusive, and growth-focused work environment.

Apply Today

If you are an experienced Quality Analyst committed to delivering excellence and driving continuous improvement, we encourage you to apply. Join our team and help build a culture of quality, innovation, and operational success.

Pay: ₹35,000.00 - ₹42,000.00 per month

Benefits:

Health insurance
Life insurance
Paid sick time
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer service analyst jobs in delhi

Quality Analyst

Assistant Manager | Corporate Intelligence Service | Delhi | Forensic & Financial Crime

ServiceNow Senior Developer (Senior Technical Lead)

EUC _ Portfolio Manager

Business Analyst -Wealth Management

Principal Analyst, HR Transformation, APAC

Campaign Manager

OTC Analyst

Search Engine Analyst

Quality Analyst – Travel Industry

Manager Accounting & Controlling

Business Intelligence Expert

Associate

Quality Analyst (International voice process)

Credit Manager-Prime-Delhi

Risk Manager

Quality Analyst - OutBound Sales - Call Center

Senior Cyber Security Analyst

Cluster Manager, Amazon NOW

Presales Executive/ Business Analyst

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