Mumbai Maharashtra It helpdesk engineer Jobs – 22 Open Jobs Today

Service Delivery Manager
Lenovo —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- AI
- Communication skills
ICT SUPPORT – MUMBAI OFFICE
d’Amico Ship Ishima India —Mumbai, Maharashtra
- Software troubleshooting
- English

More jobs to discover

Find similar jobs that you might be interested in.

ICT SUPPORT – MUMBAI OFFICE
d’Amico Ship Ishima India —Mumbai, Maharashtra
Candidate will be involved in installation/upgrade of hardware installations on board the d’Amico Vessels which will offer you multi-cultural and demanding…
Engineer - ELV
Jacobs —Navi Mumbai, Maharashtra
To support your professional growth, Jacobs flexible working arrangements, extended leave options and a host of social, health and wellbeing events and…

I want to receive the latest job alerts for it helpdesk engineer in mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it helpdesk engineer jobs near mumbai maharashtra

Administrative Assistant jobs in Mumbai, Maharashtra

Service Delivery Manager jobs in Mumbai, Maharashtra

Administrative Assistant jobs in Borivali, Mumbai, Maharashtra

Account Assistant jobs in Peenya, Bengaluru, Karnataka

Administrative Assistant jobs in Goa

Administrative Assistant jobs in Chandigarh

Assistant Professor, Ece jobs in Kochi, Kerala

Assistant Professor, Geography jobs in Greater Noida, Uttar Pradesh

Administrative Assistant jobs in Bengaluru, Karnataka

Service Delivery Manager jobs in Ahmedabad, Gujarat

Customer Service Representative jobs in Pimpri Chinchwad, Maharashtra

Service Engineer jobs in Ahmedabad, Gujarat

Manager, Warehouse jobs in Salem, Tamil Nadu

Service Delivery Manager jobs in Kolkata, West Bengal

Service Delivery Manager jobs in Pune, Maharashtra

Service Delivery Manager jobs in Delhi, Delhi

, Medical Delivery, Evening Part Time jobs in Hyderabad, Telangana

Service Delivery Manager

Lenovo -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Bachelor's degree
B.E.
AI
Communication skills

Full job description

General Information

Req #

WD00099168

Career area:

Information Technology

Country/Region:

India

State:

Maharashtra

City:

Mumbai

Date:

Thursday, May 21, 2026

Working time:

Full-time

Additional Locations:

India - Mahārāshtra - Mumbai

India - Mahārāshtra - Mumbai

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Description –

An IT Service Delivery Manager is responsible for ensuring that IT services are delivered to business users and customers effectively, efficiently, and in line with agreed service levels. The role acts as a bridge between business stakeholders, customers, IT operations teams, vendors, and support functions to ensure high-quality service delivery and continuous improvement.

Job responsibilities.

Manage the Teams working for Desktop Support, Server Support, Network support, Asset Support and Telecom support.
Responsible for Change, Incident, Problem, Configuration, Service Desk & Release Management.
Monitoring and Analyzing the Calls logged with the Helpdesk and ensure that Transactions are followed as per Quality Norms.
User satisfaction surveys & feedback and plan for deviations or corrective action.
Ensure Wing to Wing resolution of incidents within SLA, handle Critical issues, provide feedback to Managers and work with customer IT and Managers.
Ensure that service delivery takes place based on the Service level agreements.
Planning and scheduling Meetings with the Customers on day to day Operations. Involve in the Day-to-Day Operations.
Develop and sustain excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues.
Coordinate with multiple hand support teams for escalated issues and participate in con-calls and Bridge-calls from remote support groups.
Adhering and directing teams towards SOW and SLA and addressing escalations from various business processes.
Identifying training needs and improvement needs in processes, procedures & utilization.
Prepare and Coordinate shift roasters, conduct team meetings, track & analyze Performance of all the Engineers.
Manpower backup planning to ensure right resources availability.
Prepare & document various Reports in compliance to Process and Productivity.
Participate and conduct Internal Process Audits & Process Reviews for ensuring strict adherence to the Process Parameters/Systems

Experience / Qualification:

7-12 years of relevant experience
B.E/B.Tech is mandatory
Good written and verbal communication
This role requires a 6 days work week.

Additional Locations:

India - Mahārāshtra - Mumbai

India - Mahārāshtra - Mumbai

India

India - Mahārāshtra

* India - Mahārāshtra - Mumbai , * India - Mahārāshtra - Mumbai

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.

Kindly verify job offers through the official Lenovo careers page or contact [email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

Apply Now

Refine Your Search

it helpdesk engineer jobs in mumbai maharashtra

Service Delivery Manager

ICT SUPPORT – MUMBAI OFFICE

More jobs to discover

I want to receive the latest job alerts for it helpdesk engineer in mumbai maharashtra

Explore jobs in more locations

General Information

Why Work at Lenovo

Description and Requirements

Jobseeker tools

Employer Tools

Browse

Stay Connected