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The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Consultant, Managed Services

A skilled Veeva CRM Consultant with experience in designing, configuring, and supporting Veeva CRM solutions for life sciences organizations. The candidate should have strong knowledge of Veeva CRM, Salesforce platform fundamentals, pharmaceutical commercial processes, and stakeholder management. This role will support business teams in improving CRM effectiveness, sales operations, and customer engagement capabilities.

Work you’ll do:

Gather and analyse business requirements related to Veeva CRM processes
Configure and support Veeva CRM functionalities including call reporting, account management, territory alignment, and CLM
Work with business stakeholders, product owners, and technical teams to translate requirements into scalable solutions
Support integrations between Veeva CRM and upstream/downstream systems
Participate in defect resolution, testing, deployment, and post-production support
Prepare functional specifications, process documentation, and training materials
Ensure solutions align with life sciences compliance and regulatory requirements
Support enhancements, releases, and continuous improvement initiatives

The team:

Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.

Qualifications

Must Have Skills/Project Experience/Certifications:

Hands-on experience with Veeva CRM platform administration covering:
MyInsights dashboard configuration and KPI design.
CLM (Closed Loop Marketing) content deployment and management.
Approved Email configuration and template management.
Sample management, order management, and field inventory workflows.
Veeva CRM Events Management — event creation, approval, and lifecycle management.
Advanced knowledge of commercial Life Sciences business processes and the ability to translate them into scalable Veeva CRM solutions, including field force effectiveness, territory management, HCP/HCO engagement tracking, and multi-channel commercial operations

Good to Have Skills/Project Experience/Certifications:

Experience in life sciences/pharmaceutical domain
Exposure to Veeva Vault or related Veeva ecosystem tools
Knowledge of integrations, data migration, and release management
Experience working in Agile delivery environments
Veeva CRM certification
Salesforce certification
Experience with commercial operations or field force enablement initiatives

Education:

Bachelor’s degree in Engineering, Computer Science, Life Sciences, Business, or related field

Location:

Bengaluru/Hyderabad/Pune/Chennai

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 353656

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