Jayanagar, Bengaluru, Karnataka Availability analyst Jobs – 331 Open Jobs Today

Workforce Management Analyst
Moneyview Pvt. Ltd. —Kudlu Gate Hosur Road, Karnataka
- ₹4,50,000 - ₹7,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Health insurance
- Paid time off
Quick apply
SYSTEM ANALYST
Quest Global —Bengaluru, Karnataka
- Microsoft Excel
- Computer Science
- English
Quick apply
Real Time Analyst/WFM
Moneyview Pvt. Ltd. —Kudlu Gate Hosur Road, Karnataka
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Health insurance
- Paid time off
Quick apply
14d
ETHICAL HACKING OPERATIONS ANALYST
Vodafone —Bengaluru, Karnataka
- Full-time
- Computer Science
- Project management
- Communication skills
13d
Analyst
Merck KGaA —Bengaluru, Karnataka
- Oracle
- ERP systems
Application Support Engineer - Senior Analyst
Delta Capita —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- English
Quick apply
IT Analyst
ZEISS Group —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Cloud & Server Infrastructure Analyst
Movado Group, Inc. —Bengaluru, Karnataka
- Full-time
- Azure
- Windows
- SQL
6d
Lead Business Analyst - PLM
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- Computer Science
- CAD
- English
Sr. Analyst - SQL Server Database Administrator
Allegion —Bengaluru, Karnataka
- Online application
- Azure
- Computer Science
- Databases
Business Analyst, BA, Central ACES
ASSPL - Karnataka —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
Senior IT Analyst Applications (ERP LN Consultant)
Caterpillar —Bengaluru, Karnataka
- Full-time
- ERP systems
- Databases
- Analysis skills
Buyer Analyst
nVent —Bengaluru, Karnataka
- Full-time
- ERP systems
- Analysis skills
- Electrical experience
7d
Network System Analyst
Tata Elxsi —Bengaluru, Karnataka
- SQL
- Analysis skills
- Scripting
Data Analyst II
FedEx AMEA —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- Software troubleshooting
DDS Analyst
Arrow Electronics, Inc. —Bengaluru, Karnataka
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Materials Planning Analyst
TE Connectivity —Bengaluru, Karnataka
- Bachelor's degree
- Travel
Business Intelligence - Snowflake Administrator
Arctic Wolf —Bengaluru, Karnataka
- Full-time
- Computer Science
- Master's degree
- SQL
- Paid holidays
- Health insurance
FBS Production Support Analyst
Capgemini —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Java
- 12th Pass
- Paid time off
Quick apply
Inventory Analyst
Caterpillar —Bengaluru, Karnataka
- Full-time
- Inventory control
- Inventory management
- Engineering
- Health insurance
9d

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Workforce Management Analyst

Moneyview Pvt. Ltd.
Kudlu Gate Hosur Road, Karnataka

Quick apply

Job details

Permanent | Full-time
₹4,50,000 - ₹7,00,000 a year

Benefits

Provident Fund
Leave encashment
Health insurance
Paid time off
Paid sick time

Qualifications

Microsoft Excel
Microsoft Office
Analysis skills
Bachelor's degree
Forecasting
Cisco ASA
Communication skills

Full job description

Call/Msg: +91 9795693432

Role Overview

We are seeking a dynamic and analytical Workforce Management (WFM) Executive to support forecasting, planning, scheduling, and real-time workforce optimization within a fast-paced contact center environment. The ideal candidate will play a critical role in ensuring operational efficiency, service level achievement, and effective resource utilization through data-driven workforce strategies.

Key Responsibilities

Forecasting & Workforce Planning

Analyze historical trends and business data to forecast call volumes, emails, and workload requirements.

Develop short-term and long-term staffing forecasts, including hiring and ramp-up plans.

Identify staffing gaps, revenue leakages, and operational risks, while recommending corrective actions.

Coordinate with Operations and Management teams to prepare effective hiring and capacity plans.

Scheduling & Optimization

Create and optimize employee schedules, including shifts, breaks, lunches, and off-phone activities.

Ensure schedules align with business requirements, employee availability, and service level targets.

Manage shrinkage factors such as training, meetings, leaves, vacations, and planned absences to maintain accurate staffing levels.

Oversee scheduling philosophy and discretionary activity planning including overtime and undertime management.

Intraday & Real-Time Management

Monitor real-time operational performance and schedule adherence.

Analyze interval data patterns (IDP) and workload fluctuations to ensure optimal staffing coverage.

Collaborate with the Real-Time Management team to improve operational efficiency on a daily basis.

Provide timely escalations to leadership regarding deviations from planned performance metrics.

Reporting & Performance Analysis

Generate and analyze workforce reports including service levels, Average Speed of Answer (ASA), adherence, occupancy, and staffing variances.

Track employee performance metrics and recommend process improvements.

Support operational decision-making through detailed reporting and actionable insights.

Ensure operational goals are achieved while maximizing efficiency and occupancy.

Additional Responsibilities

Contribute to continuous improvement initiatives within workforce management processes.

Perform other duties and assignments as directed by management.

Eligibility Criteria

2 - 4 years of relevant WFM experience in Forecasting, Planning, and Staffing within a contact center environment.

Graduate in any discipline.

Strong analytical and problem-solving skills.

Advanced proficiency in MS Office Suite, particularly Microsoft Excel.

Experience working in a dynamic and fast-changing call center environment.

Excellent communication and stakeholder management skills across multiple organizational levels.

Strong understanding of workforce metrics, operational planning, and business financial impact.

Pay: ₹450,000.00 - ₹700,000.00 per year

Benefits:

Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

availability analyst jobs in jayanagar, bengaluru, karnataka

Workforce Management Analyst

SYSTEM ANALYST

Real Time Analyst/WFM

ETHICAL HACKING OPERATIONS ANALYST

Analyst

Application Support Engineer - Senior Analyst

IT Analyst

Cloud & Server Infrastructure Analyst

Lead Business Analyst - PLM

Sr. Analyst - SQL Server Database Administrator

Business Analyst, BA, Central ACES

Senior IT Analyst Applications (ERP LN Consultant)

Buyer Analyst

Network System Analyst

Data Analyst II

DDS Analyst

Materials Planning Analyst

Business Intelligence - Snowflake Administrator

FBS Production Support Analyst

Inventory Analyst

I want to receive the latest job alerts for availability analyst in jayanagar, bengaluru, karnataka

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