Goregaon, Mumbai, Maharashtra Assistant vice president — operations Jobs – 52 Open Jobs Today

Assistant Vice President Service Culture Transformation
HSBC Global Services Limited —Mumbai, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- AI
5d
AVP Operations Support
HSBC Global Services Limited —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- AI
5d
Assistant Vice President, Investment Counsellor, Consumer Banking Group
DBS Bank —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Controls Automation & SAS Development– Assistant Vice President
Citi —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Vice President - Sales Support
HDFC Life —Mumbai, Maharashtra
- Finance
- Master's degree
- Analysis skills
2d
Senior Executive / Assistant Manager – Procurement
Keva Flavours —Mulund, Mumbai, Maharashtra
- Bachelor's degree
Assistant Vice President - Investment Data Services
M&G plc —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Administrative Assistant
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
AVP Remittance
Barclays —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Vice President,Treasures Segment Customer Owner, Consumer Banking Group
DBS Bank —Mumbai, Maharashtra
- Full-time
- Master's degree
- MBA
- Communication skills
Compliance and Operational Risk Advisory, AVP
State Street —Mumbai, Maharashtra
- Full-time
- Microsoft Office
- Analysis skills
- Project management
US regulatory report FR Y-14 Senior Analyst- Assistant Vice President
Citi —Mumbai, Maharashtra
- Full-time
- Finance
- Bachelor's degree
- GAAP
Assistant Vice President - Agency - Business Partner
HDFC Life —Mumbai, Maharashtra
- Analysis skills
- Bachelor's degree
1d
PBWM Controls Oversight COO
Barclays —Mumbai, Maharashtra
- Microsoft Excel
- Communication skills
AVP Liquidity Management
Barclays —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Vice President - Actuarial (AVP - Actuarial)
HDFC Life —Mumbai, Maharashtra
2d
Investment Operations Analyst
Barclays —Mumbai, Maharashtra
- Microsoft Excel
- Master's degree
- Bachelor's degree
4h
Finance & Accounts
CDSL —Mumbai, Maharashtra
- Email
- Microsoft Powerpoint
- Management
- Data analysis skills
RSK-Operational Risk Group
Nomura —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
12h
PMS Dealer
Barclays —Mumbai, Maharashtra
- Microsoft Excel
- Research
- Banking

I want to receive the latest job alerts for assistant vice president — operations in goregaon, mumbai, maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

assistant vice president — operations jobs near goregaon, mumbai, maharashtra

Assistant Vice President jobs in Mumbai, Maharashtra

Investment Analyst jobs in Mumbai, Maharashtra

Head Of Operational Risk jobs in Mumbai, Maharashtra

Administrative Assistant jobs in Mumbai, Maharashtra

Dealer jobs in Mumbai, Maharashtra

Vice President Of Sales jobs in Mumbai, Maharashtra

Assistant Vice President jobs in Jaipur, Rajasthan

Head Of School, Vice Principal, Principal jobs in Navi Mumbai, Maharashtra

Assistant Vice President jobs in Bangalore City, Bengaluru, Karnataka

Vice Principal,school jobs in Mumbai, Maharashtra

Assistant, Nursing jobs in Hubli, Karnataka

Hr Assistant jobs in Bengaluru, Karnataka

Assistant Vice President jobs in Chennai, Tamil Nadu

Office Assistant jobs in Gujarat

Assistant Vice President jobs in Kochi, Kerala

Nursing College, Principal Vice Principal jobs in Uttar Pradesh

Assistant Professor, Zoology, Biology jobs in Kerala

Senior Citizen, Part Time jobs in Bengaluru, Karnataka

Personal Assistant jobs in Maharashtra

Senior Citizens jobs in Hyderabad, Telangana

Assistant Vice President Service Culture Transformation

HSBC Global Services Limited -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
5 days ago

Qualifications

Master's degree
Analysis skills
Data management
AI
MBA
Communication skills

Full job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth.

The role of ‘Associate Vice President – Service Culture Transformation’ is positioned as a customer-outcome focused role, a critical enabler of HSBC India’s ambition to deliver consistently high-quality service experiences across channels. The role holder will lead the operationalization and day-to-day execution of key service culture and customer experience initiatives, with a strong focus on frontline enablement, responsiveness discipline, and governance-driven resolution of customer and frontline pain points.

This is a central enablement role, designed to bridge frontline insights with product, operations, service and learning teams, ensuring feedback is converted into prioritized actions, measurable service improvements, and sustained behavioral change.

Key Responsibilities

The role holder is responsible for driving the Service Culture Program across IWPB, bring in relevant feedback to improve the program to enable frontline teams to deliver improved customer experience. Some of the key initiatives are:-

1) Own and scale IWPB Academy:

Act as end-to-end business owner for First Stride, ensuring the 14-day onboarding programme consistently builds “day‑1 readiness” in banking fundamentals, products and service culture.
Partner with HR/L&D, Wealth, IWPB frontline and relevant support teams to standardize delivery, remove bottlenecks, and keep quality high across markets/sites.
Define success metrics (completion, confidence uplift, early performance indicators) and continuously improve the content based on colleague and customer outcomes.

2) Build accountability on Responsiveness:-

Track Responsiveness and service performance through KPIs, customer feedback and service benchmarks.
Drive and improve initiatives like the ‘Clearing House’ call, ‘Ask the Experts’ and ‘Responsiveness Summit’ to ensure that responsiveness is driven and implemented across IWPB.
Drive behavioral adoption through coaching, nudges, and reinforcement mechanisms so that responsiveness becomes part of how IWPB operates.

3) Run and evolve Customer First Club (CFC) to reinforce customer-first behaviors:-

Own CFC as a “people-led platform” that recognizes and reinforces customer-first behaviors, turning the customer promise into everyday actions (ownership, empathy, accountability).
Help to embed customer-first thinking at scale, reduce behaviour-driven escalations, enable faster, first-time-right resolutions, and strengthen trust via consistent experiences.

4) Customer Experience Support (NPS): Support frontline with queries related to Interaction and Relationship Net Promoter Scores (NPS), Closed Loop Feedback process, and issues related to the reporting platform, ensuring timely guidance and accurate resolution/escalation.

Requirements

Understanding and experience of working in a Bank, NBFC or in a financial institute working with customer experience, service excellence, transformation, governance routines, or frontline enablement

MBA from a reputed institute preferred.
Strong analytical and problem-solving skills
Demonstrate behaviors consistent with HSBC Values
Good communication skills
Industry and sector knowledge
Excellent interpersonal skills
Presentation, Data management and reporting/MIS skills
Planning and organizing skills

Pro-tip : Familiarity with AI-enabled tools is an advantage.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Apply Now

Refine Your Search

assistant vice president — operations jobs in goregaon, mumbai, maharashtra

Assistant Vice President Service Culture Transformation

AVP Operations Support

Assistant Vice President, Investment Counsellor, Consumer Banking Group

Controls Automation & SAS Development– Assistant Vice President

Assistant Vice President - Sales Support

Senior Executive / Assistant Manager – Procurement

Assistant Vice President - Investment Data Services

Administrative Assistant

AVP Remittance

Assistant Vice President,Treasures Segment Customer Owner, Consumer Banking Group

Compliance and Operational Risk Advisory, AVP

US regulatory report FR Y-14 Senior Analyst- Assistant Vice President

Assistant Vice President - Agency - Business Partner

PBWM Controls Oversight COO

AVP Liquidity Management

Assistant Vice President - Actuarial (AVP - Actuarial)

Investment Operations Analyst

Finance & Accounts

RSK-Operational Risk Group

PMS Dealer

I want to receive the latest job alerts for assistant vice president — operations in goregaon, mumbai, maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected