INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What you'll be doing
We are seeking an experienced SAP Employee Central Payroll (ECP) Techno-Functional consultant to own and drive the payroll application landscape from a business, functional, and technical perspective.
This role acts as a strategic bridge between HR/Payroll business stakeholders and IT, providing advanced advisory, solution leadership, and application governance. The individual will function as a trusted consultant and escalation point, ensuring that the ECP platform is stable, optimized, and aligned with business needs, data integrity standards, and global best practices.
Beyond support, the role focuses on continuous improvement, solution design leadership ensuring the system evolves to meet changing business requirements.
Key Responsibilities:
1. Business Partnership & Strategic Advisory
- Act as a trusted advisor to HR and Payroll leadership, influencing decisions on system capabilities, process optimization, and roadmap
- Develop deep understanding of end-to-end HR/payroll business processes and translate them into scalable system solutions
- Lead discussions on process improvements, automation opportunities, and system enhancements
- Drive adoption of best practices in payroll operations, data governance, and system usage
2. Application Ownership & Advanced Support
- Own the ECP application landscape, ensuring stability, performance, and continuous availability
- Serve as the highest escalation point within the business for complex payroll, integration, and system issues
- Lead root-cause analysis and resolution of critical incidents impacting payroll operations
- Establish and monitor SLAs, KPIs, and service quality metrics for payroll support
3. Techno-Functional Leadership
- Provide expert-level guidance and support on:
- Payroll schemas, PCRs, and wage type design
- Payroll Control Center (PCC)
- Time integration and benefits processing
- Posting, finance integration, and retro processing
- Lead solution design and configuration governance, ensuring alignment with enterprise standards
- Oversee and validate functional specifications and technical designs
4. Integration, Data & System Governance
- Ensure seamless integration between ECP, Employee Central, Time systems, and third-party applications
- Drive data quality, consistency, and audit readiness across payroll processes
- Define and enforce data governance and configuration standards
- Oversee resolution of complex data, interface, and reconciliation issues
5. Continuous Improvement & Transformation
- Lead enhancement initiatives, system optimizations, and release management activities
- Identify opportunities for automation, process efficiency, and user experience improvements
- Support transformation programs, upgrades, and cloud HR initiatives
- Drive a culture of continuous improvement and innovation
What you’ll need to succeed
- Extensive experience in SAP SuccessFactors Employee Central Payroll (ECP) and SAP HCM Payroll
- Deep expertise in:
- Payroll schemas, PCRs, wage types
- Payroll Control Center (PCC)
- Time and benefits integration
- Payroll posting and finance integration
- Proven experience managing complex, multi-country payroll environments
Techno-Functional Capabilities
- Strong ability to analyze, debug, and resolve complex payroll and system issues end-to-end
- Solid understanding of:
- Integrations (SAP Integration Suite / CPI, APIs)
- Data flows and system architecture
- Ability to translate business needs into sustainable technical solutions
Support & Delivery Leadership
- Extensive experience in Application Support leadership roles
- Managed incident, problem, and change management processes at scale
- Experience in implementations, rollouts, and transformation programs
- Strong understanding of service management frameworks (ITIL preferred)
Preferred Qualifications
- SAP SuccessFactors Employee Central Payroll Certification
- Bachelor’s degree in Engineering, Computer Science, HR, or related field
- Exposure to Middle East or multi-country payroll environments
- Experience working in Agile/Hybrid delivery models
Soft Skills & Leadership Competencies
- Strong executive stakeholder management and influencing skills
- Ability to communicate complex technical concepts to business leaders
- Strong ownership mindset with accountability for outcomes
- Proven leadership, mentoring, and team development capabilities
Nice to Have
- Experience with Employee Central ,Time Management solutions and SAP Analytics Cloud(SAC).
- Knowledge of tools such as OneReach, Jira, or DevOps/ALM tools
- Exposure to digital transformation and HR cloud strategy initiatives
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
Using GenAI in Your Application Process
To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
