Job Description
Experience Centre Executive – Lutron Experience Centre
Location
Bengaluru
Reporting To
Managing Director / Head – Business Development
Position Summary
The Experience Centre Executive will be responsible for the overall management, presentation, and day-to-day operations of the Lutron Experience Centre. The role is customer-facing and requires a highly professional individual who can effectively demonstrate Lutron's lighting control systems, motorised shades, architectural lighting solutions, and smart building technologies to customers, consultants, architects, interior designers, developers, and channel partners.
The individual will act as a brand ambassador for IDEAA-Z, ensuring that every visitor has an engaging, informative, and world-class experience.
Key Responsibilities
Customer Experience & Demonstrations
- Welcome and host customers, architects, consultants, interior designers, builders, developers, and corporate clients visiting the Experience Centre.
- Conduct professional product demonstrations covering:
- Lutron Athena Lighting Management System
- Lighting Controls
- Motorised Shades
- Residential Smart Home Solutions
- Architectural Lighting Solutions
- Integrated Automation Solutions
- Explain product features, benefits, applications, and differentiators.
- Tailor demonstrations according to the customer's industry and project requirements.
- Coordinate demonstrations for domestic and international visitors.
Experience Centre Operations
- Ensure the Experience Centre remains fully functional and presentation-ready at all times.
- Monitor the operation of all lighting controls, motorised shades, AV equipment, displays, and demonstration systems.
- Perform daily opening and closing checklists.
- Coordinate preventive maintenance and promptly report any technical issues.
- Maintain the highest standards of cleanliness, ambience, and product presentation.
Visitor Management
- Prepare customised demonstration agendas.
- Maintain a visitor register and CRM database.
- Collect visitor feedback and prepare visit reports.
- Coordinate hospitality arrangements for guests.
Sales & Business Support
- Support the sales team during customer visits.
- Identify customer requirements and communicate opportunities to the respective sales teams.
- Assist in preparing demonstration scenarios aligned with ongoing projects.
- Coordinate follow-up actions after customer meetings.
Product & Technical Knowledge
- Maintain an in-depth understanding of:
- Lutron Lighting Control Systems
- Motorised Shade Systems
- Architectural Lighting Products
- Smart Home Solutions
- IoT-based Lighting Solutions
- Continuously update knowledge on new product launches and technologies.
- Attend product training sessions and certifications as required.
Inventory & Asset Management
- Maintain records of all demonstration products and equipment.
- Track marketing materials, brochures, samples, and catalogues.
- Coordinate replacement of defective demonstration products.
- Ensure all assets are properly maintained and accounted for.
Events & Marketing Support
- Coordinate product launches, seminars, workshops, and customer events.
- Assist in organising consultant meets, architect events, and training programmes.
- Support marketing initiatives conducted at the Experience Centre.
- Coordinate photography, videos, and social media activities during events.
Administration & Reporting
- Prepare daily, weekly, and monthly reports covering:
- Visitor statistics
- Customer feedback
- Demonstrations conducted
- Maintenance activities
- Improvement recommendations
- Maintain documentation and standard operating procedures.
- Coordinate with vendors and internal teams for smooth operations.
Desired Skills
- Excellent communication and presentation skills.
- Strong interpersonal and customer relationship management abilities.
- Professional appearance and positive attitude.
- Strong organisational and planning skills.
- Basic technical aptitude with the ability to understand automation and lighting systems.
- Proficiency in Microsoft Office.
- Ability to manage multiple tasks simultaneously.
Preferred Qualifications
- Bachelor's degree in Engineering, Architecture, Interior Design, Business Administration, or a related discipline.
- 2–5 years of experience in customer experience, showroom management, technical sales, or luxury retail.
- Experience in lighting, automation, electrical systems, AV, or smart home solutions will be an added advantage.
Key Performance Indicators (KPIs)
- Customer satisfaction score.
- Number of Experience Centre tours conducted.
- Demonstration quality and effectiveness.
- Experience Centre uptime and operational readiness.
- Visitor-to-business opportunity conversion support.
- Timely maintenance and upkeep of demonstration systems.
- Accuracy of reports and documentation.
- Event execution and coordination.
- Overall customer experience rating.
Personal Attributes
- Passionate about technology and innovation.
- Customer-centric mindset.
- Highly professional and well-groomed.
- Detail-oriented with a commitment to excellence.
- Self-motivated and proactive.
- Strong problem-solving and coordination skills.
- Team player with the ability to work independently.
Mission of the Role
To deliver an exceptional and memorable customer experience by showcasing the full capabilities of Lutron and associated premium lighting solutions, while ensuring the Experience Centre remains a benchmark facility that supports business development, customer engagement, training, and brand positioning for IDEAA-Z.
Pay: ₹25,000.00 - ₹50,000.00 per month
Work Location: In person
