India Application engineer ii protection Jobs – 69 Open Jobs Today

NOC Support Engineer II
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NOC Support Engineer II

MRI Software -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
14 days ago

Qualifications

Microsoft Windows Server
Cloud infrastructure
Azure
Software troubleshooting
Meraki
Microsoft SQL Server
Windows
Microsoft Office
PRTG
AWS
New Relic
Solarwinds
SAN
VMWare
vSphere
Active Directory

Full job description

Job Description:

Reporting to the NOC Engineer, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved.

The day-to-day responsibilities will include:

Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required.
Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic
Monitor application performance from New Relic and act on alerts, resolve
Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Restoring a failed IT Service as quickly as possible and update the client
Incident Management based on ITIL process
Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement
Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible
Change Management and Release management process based on ITIL
Track computer system issues through to resolution, within agreed time limits and update the ticketing tool
Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved.
Provide prompt and accurate feedback to customers and update the client about the resolution
Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA
Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Technologies:

Windows Server Administration 2008R / 2012 / 2012R2 / 2016
Microsoft Office 365
Microsoft 2010 / 2013 / 2016
Backup Technologies,

o Veeam Backup and Replication 9/ 9.5/

o Zerto backup Exchange

o Quest Rapid Recovery

Hypervisor - VMWare vSphere 6 / 6.5 / 6.7
Networking – Cisco, FortiGate, Meraki
Cloud Services – Azure, AWS, Forcepoint
Citrix – XenApp, NetScaler, Provisioning Services
ITIL
End point protection, Sophos and Kaspersky
IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya
Microsoft SQL Server / 2008/2014/2016
ADFS /DFS / IIS and Print Servers
Storages and SAN Devices, Dell/ QNAP/ HP
Remote Server Management – Kaseya, RDP, VNC

Activities:

Daily Server health check monitoring and update
Backups Administration – Checking and troubleshooting of backup jobs
Active Directory Account Administration (Account additions / changes)
Technical Information gathering for service delivery reporting
hardware failures to third party vendors
Responding to monitoring alerts and fix the issues
Troubleshooting Escalating Windows Server related issues
Printer troubleshooting
Windows server patching
Email Spam Management
Firewall Administration

Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided.

Benefits:

Ability to learn leading technical / industry standards and technologies
Annual performance-related bonus
6x Flexi Time offs: knock 2.5 hours off your day on any day
Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Apply Now

Refine Your Search

application engineer ii protection jobs in india

NOC Support Engineer II

Engineer II - Power Electronics

Software Engineer Consultant II

System Engineer_Estimation

Software Engineer - II(Java)

Engineer- Fire and Life Safety Engineering

Context Engineer-II

Software Engineer II, Backend

Fullstack Java With React-Software Engineer II

Head-Cybersecurity(Principal Engineer)

Sr. Electrical Engineer

Information Security Engineer II

Process Design Engineer

Java Backend Developer Consultant II

Product Validation Engineer

Lead II-Software Security Tester (Penetration, Application Security, Vulnerability, OWASP)- TVM/BLR

Developer II - Software Engineering

Software Development Engineer, Trust CX Innovations&AI Policy

Senior Software Engineer

Analyst II - Information Security

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