Mh Service desk analyst i Jobs – 68 Open Jobs Today

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Quick apply
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Nomura —Mumbai, Maharashtra
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Aditya Birla Group —Maharashtra
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MRO India —Pune, Maharashtra
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Salesforce Delivery Manager (Remote Eligible)
mindZvue Technologies —Pune, Maharashtra
- ₹3,000 a month
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Fujitsu —Pune, Maharashtra
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Bay of Bangalore IT Services Pvt Ltd —Mumbai, Maharashtra
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9d
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Aspen Technology —Pune, Maharashtra
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Citco —Maharashtra
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Systems Plus —Pune, Maharashtra
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Gallagher —Pune, Maharashtra
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HCLTech —Nagpur, Maharashtra
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Service Desk Technician L1 for Retail Support

CGI -
Pune, Maharashtra

Quick apply

Job details

Permanent | Full-time
3 days ago

Qualifications

English
Windows
Microsoft Office
Typing
Microsoft Project

Full job description

Job Title:

Service Desk Analyst – Night Shift (US Support) ASE
Location: Pune, India
Shift: Night Shift (24x7 Operations)
Type: Full Time

Job Summary:

Respond to requests for technical assistance by following prescribed procedures.
Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network related incidents
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts
Comply with CGI and Client's IS/IT policies, code of conduct and quality standards
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
Problem analysis and solving
Learning, adaptability and attention to detail
Ability to type while handling customer contact
Tolerance to stress, performance driven and continuously improving
Have basic understanding of windows operating systems, MS Office, etc

Project Requirement

. Work from Office all five days of week
. Work in rotational night shifts and week offs
. Work from Pune location

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

service desk analyst i jobs in mh

Service Desk Technician L1 for Retail Support

IT Identity & MDM Analyst (f/m/d)

Application Support Analyst

Mgr IT Support

Service Desk Quality Lead

Lead Support Analyst

Team Lead-Enterprise Heldesk

Head - Insurance Analytics

Senior Analyst - System Engineering

Salesforce Delivery Manager (Remote Eligible)

DEM Analyst

Sr Analyst IT Security

Software Asset Management

Workday Analyst

Oracle Finance Functional Analyst

ITSM Administrator

Senior Analyst - HRIS Reporting

ITSM- Process & Quality analyst

Senior HRIS Analyst - Talent, Performance & Development

Senior Analyst - English, Arabic, Microsoft Windows

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