Behala Kolkata West Bengal Center manager Jobs – 141 Open Jobs Today

Senior Team Lead
Gear Inc. —Kolkata, West Bengal
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
Quick apply
Corporate Trainer
Economical Research & Management —Kolkata, West Bengal
- Microsoft Powerpoint
- Public speaking
- English
Senior Manager - SC Quality Control
PepsiCo —Howrah, West Bengal
- Remote
- Engineering
- Bachelor's degree
- Manufacturing
Manager | SAP CO | Kolkata | SAP
Deloitte —Kolkata, West Bengal
- Computer Science
- B.Sc
- Master's degree
Senior Manager – E-Commerce & Quick Commerce (Operations)
K K Product —Kolkata, West Bengal
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
Quick apply
Territory Manager
GE HEALTHCARE —Kolkata, West Bengal
- Sales
- Salesforce
- English
Manager - Audit - Corporate
Grant Thornton INDUS —Kolkata, West Bengal
- Management
- Microsoft Office
- Project management
10d
Assistant Manager – Retail Voice Operations (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Microsoft Excel
- Management
- English
Manager | SAP FICO | Kolkata | SAP | DSA Oil, Gas and Utilities
Deloitte —Kolkata, West Bengal
- Computer Science
- B.Sc
- Master's degree
Manager - Civil
JLL —Kolkata, West Bengal
- Civil engineering
- Management
- Master's degree
- Health insurance
3d
Manager – Training & Placement
Medhavi —Kolkata, West Bengal
- Microsoft Outlook
- Research
- Microsoft Office
Quick apply
Senior Manager – Information Security – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Computer Science
- Bachelor's degree
- Travel
Manager | SAP Treasury | Kolkata | SAP
Deloitte —Kolkata, West Bengal
- Computer Science
- B.Sc
- Master's degree
Manager | SAP FICO | Kolkata | SAP
Deloitte —Kolkata, West Bengal
- Computer Science
- B.Sc
- Master's degree
Opportunity For Operation Manager With US Healthcare
Gear Inc. —Kolkata, West Bengal
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
Social Media Manager & Content Creator
Refer My College —Kolkata, West Bengal
- Up to ₹60,000 a month
- Part-time
- Hybrid work
- Internship
- Commuter assistance
- Work from home
Quick apply
Manager | SAP EWM | Kolkata | SAP
Deloitte —Kolkata, West Bengal
- Computer Science
- B.Sc
- Master's degree
Assistant Manager Training & Quality
Gear Inc. —Kolkata, West Bengal
- Full-time
- English
- Leadership
- Communication skills
Quick apply
Manager | SAP EPPM/PS | Kolkata | SAP
Deloitte —Kolkata, West Bengal
- Computer Science
- Analysis skills
- Bachelor's degree
Assistant Manager – Indirect Tax
l'Oréal —Kolkata, West Bengal
- Full-time
- Microsoft Office
- Master's degree
- Travel
Quick apply
1d

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Senior Team Lead

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time

Qualifications

Bengali
English
Analysis skills
Quality assurance
Bachelor's degree
Communication skills

Full job description

Job Information:

You are in charge of leading and supervising a group of content moderators. Guarantee that content guidelines are followed, a secure and polite online environment is maintained, and any platform policy violations are addressed, this function entails monitoring and directing the moderating staff.

The Senior Team Leader for Moderation is crucial in preserving the integrity of online platforms and making sure that users are treated with respect and safety. To address new concerns and maintain round-the-clock moderation coverage, this role may entail working erratic hours, including evenings and weekends.

Location: Kolkata, India

Key Responsibilities:

Manage, inspire, and mentor a group of content moderators along with TLs.
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting moderators.
Make sure that all content moderation tasks are completed smoothly and effectively.
Keep up with platform rules and regulations and make sure the team follows them.
Keep an eye on the correctness and quality of the content, pointing out any shortcomings.
Implement quality assurance procedures to uphold strict criteria for moderation.
To ensure consistency and correctness, conduct audits and evaluations of the moderator's actions.
Conduct briefings & process updates to the team to improve their abilities.
Work together to update and improve the content rules and policies with the content policy team.
Inform the moderation of any modifications to the policy.
Manage client escalations and reverts to the client mails immediately.
Should make himself approachable for moderators.
Report any issue, challenges directly to the reporting manager immediately.
Will be responsible for checking the roster adherence of moderators and managing shrinkages of the floor.
Leading team meetings, asking questions to Teamleaders, moderators to better understand the representatives are receiving, educating and coaching workers regarding processes and practices, and explain expectations to moderators.
Assisting the team members in identifying trend analysis and establishing call center goals.
Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and incase of any deviation correct action plan to be shared.
Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated based on the volume trend analysis and maximize the call center efficiency.
Attention to details, decisiveness & soft spokenness.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Qualifications and Requirements:

A bachelor's degree in a field (such as communications, psychology, sociology, or a similar field) that is applicable.
Fluent in English. At least C1 level.
Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.
A track record in content moderation or a related industry.
Strong team management and leadership abilities.
Excellent interpersonal and communication abilities.
Proficiency with software and tools for moderating.
Problem-solving and analytical thinking skills.
Understanding of the rules and regulations for internet platforms.
Ability to manage delicate material and perform under pressure.
Knowledge of the moral and legal issues involved in content moderation.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and continuing education.
Fulfilling and rewarding work helping individuals improve their mental well-being.
Contribution to the overall mental health and wellness of the community.

Quick apply

Refine Your Search

center manager jobs in behala kolkata west bengal

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