Ernakulam Kerala Restaurant captain Jobs – 22 Open Jobs Today

Steward (Waiter)
THE AVENUE REGENT —Kochi, Kerala
- ₹10,000 - ₹18,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Flexible schedule
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7d

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Steward (Waiter)
THE AVENUE REGENT —Kochi, Kerala
Ability to stand and walk for extended periods. *1–3 years:* Experience in a reputed hotel, fine dining restaurant, or four-star/five-star property is preferred…
₹10,000 - ₹18,000 a month
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7d

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Steward (Waiter)

THE AVENUE REGENT
Kochi, Kerala

Quick apply

Job details

Full-time
₹10,000 - ₹18,000 a month
7 days ago

Benefits

Flexible schedule

Qualifications

Hospitality
Customer service
Upselling
Malayalam
English
12th Pass
Hindi
Diploma
Restaurant experience
Communication skills
Hotel experience
Hotel management

Full job description

Job Summary

The Waiter is responsible for providing courteous, professional, and efficient food and beverage service to guests while maintaining the service standards of a four-star hotel. The role involves ensuring guest satisfaction, maintaining cleanliness and hygiene, and supporting smooth restaurant operations.

Key ResponsibilitiesGuest Service

Welcome guests warmly and escort them to their tables when required.
Present menus and explain menu items, daily specials, and promotions.
Take accurate food and beverage orders and communicate them to the kitchen and bar.
Serve food and beverages promptly according to hotel service standards.
Ensure guests receive the correct orders with proper presentation.
Check guest satisfaction during and after meals and respond promptly to requests.
Handle guest complaints professionally and escalate issues to the Captain or Supervisor when necessary.
Maintain a friendly, courteous, and positive attitude at all times.

Restaurant Operations

Prepare the restaurant before service by setting tables according to hotel standards.
Ensure tables, chairs, cutlery, crockery, glassware, and linen are clean and properly arranged.
Clear tables efficiently and reset them for the next guests.
Assist in buffet setup, replenishment, and clearance.
Support banquet and special event operations when assigned.
Follow standard operating procedures for room service, if applicable.
Coordinate effectively with the kitchen and bar for timely service.

Hygiene & Safety

Maintain high standards of cleanliness and personal grooming.
Follow food safety and hygiene regulations at all times.
Ensure proper handling of food, beverages, and service equipment.
Report breakages, equipment faults, or safety hazards immediately.
Comply with hotel health, safety, and fire safety procedures.

Billing & Cash Handling

Present guest bills accurately and process payments according to hotel procedures.
Handle cash, card, and digital payments responsibly.
Maintain confidentiality and accuracy in billing transactions.

Teamwork

Work closely with Captains, Supervisors, Chefs, and other team members.
Attend departmental meetings and training sessions.
Assist colleagues during peak business hours.
Support new employees during orientation and training.

Qualifications

Higher Secondary (Plus Two) or Diploma in Hotel Management/Hospitality preferred.
Certification in Food & Beverage Service is an added advantage.

Experience

0–2 years: Freshers with hotel management qualifications may be considered.
1–3 years: Experience in a reputed hotel, fine dining restaurant, or four-star/five-star property is preferred.

Required Skills

Excellent customer service and communication skills.
Good knowledge of food and beverage service standards.
Basic understanding of menu items, beverages, and table service.
Ability to work under pressure in a fast-paced environment.
Strong interpersonal and teamwork skills.
Positive attitude and willingness to learn.
Basic English communication; knowledge of Hindi and Malayalam is an advantage.

Physical Requirements

Ability to stand and walk for extended periods.
Capable of lifting trays and carrying food and beverage items safely.
Flexible to work shifts, weekends, and public holidays.

Grooming Standards

Maintain impeccable personal hygiene and grooming.
Wear the prescribed hotel uniform with polished shoes.
Follow the hotel's grooming and appearance policy.

Key Performance Indicators (KPIs)

Guest satisfaction and positive feedback.
Speed and accuracy of service.
Order accuracy.
Table turnover efficiency.
Upselling of food and beverages.
Compliance with hygiene and service standards.
Attendance, punctuality, and discipline.
Teamwork and cooperation.

Working Conditions

Rotational shifts, including mornings, evenings, weekends, and holidays.
Work areas include restaurants, coffee shops, banquet halls, lounges, and room service operations.

Preferred Attributes

Passion for hospitality and guest service.
Pleasant personality with a professional appearance.
Strong attention to detail.
Ability to remain calm under pressure.
Customer-focused approach with a commitment to delivering exceptional guest experiences.

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

Flexible schedule

Work Location: In person

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Steward (Waiter)

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