Mogappair Chennai Tamil Nadu Senior product manager Jobs – 35 Open Jobs Today

Technology Product Management Senior Analyst - Chat Agent Experience
Citi —Chennai, Tamil Nadu
- Full-time
- SQL
- Analysis skills
- Project management
Digital Product Manager - Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Agile
13d
Product Mgmt Lead Analyst- C13
Citi —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Analysis skills
11d
Product Mgt Sr Manager-C13
Citi —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Analysis skills
Senior Assistant Vice President
EXL Service —Chennai, Tamil Nadu
- Full-time
- Research
- Master's degree
- Project management
Managed Service Account Lead
Accenture —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Engineering
- English
Product Manager
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹8 - ₹15 an hour
- Full-time
- Product management
- Communication skills
IVR AI Analytics Sr.Mgr - C13
Citi —Chennai, Tamil Nadu
- Full-time
- Data analysis skills
- Master's degree
- SQL
IVR Product Manager-C13
Citi —Chennai, Tamil Nadu
- Weekend availability
- Master's degree
- Supervising experience
- Bachelor's degree
Consulting Manager
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- AWS
14d
eTrading Java Developer, Front Office Trading
Citi —Chennai, Tamil Nadu
- Full-time
- Customer service
- Java
- Master's degree
Technical Project Manager
Instrive —Chennai, Tamil Nadu
- Full-time
- Software development
- Communication skills
Rebadging-SEO ANALYST-GTI-TVT
Photon —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Bachelor's degree
- Travel
Senior Product Manager - API's
Appian Corporation —Chennai, Tamil Nadu
- Computer Science
- B.Sc
- Bachelor's degree
- Health insurance
Quick apply
Senior Product Manager
ZeroNorth —Thoraipakkam, Chennai, Tamil Nadu
- Bachelor's degree
- APIs
- AI
2h

Other jobs to consider

Find your next job by exploring related positions.

Senior Manager / Manager - Production
Steel Shoppe India Pvt Ltd —Irungattukottai, Tamil Nadu
Develop and execute production plans aligned with business requirements and company goals, ensuring timely delivery of high-quality products while managing…
₹10,00,000 - ₹12,00,000 a year
Quick apply
1d
Senior Product Owner
UPS —Chennai, Tamil Nadu
Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or…

I want to receive the latest job alerts for senior product manager in mogappair chennai tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior product manager jobs near mogappair chennai tamil nadu

Account Manager jobs in Chennai, Tamil Nadu

Senior Product Manager jobs in Chennai, Tamil Nadu

SEO Specialist jobs in Chennai, Tamil Nadu

Product Manager jobs in Chennai, Tamil Nadu

Product Analyst jobs in Chennai, Tamil Nadu

Assistant Vice President jobs in Chennai, Tamil Nadu

Vice President jobs in Chennai, Tamil Nadu

Manager jobs in Gorakhpur, Uttar Pradesh

Consulting Manager jobs in Hyderabad, Telangana

Consulting Manager jobs in Kolkata, West Bengal

Salon Manager jobs in Chennai, Tamil Nadu

Account Manager jobs in Kochi, Kerala

Manager jobs in Namakkal, Tamil Nadu

Key Account Manager jobs in Ahmedabad, Gujarat

Account Manager jobs in Tangi, Orissa

Production Manager jobs in Nashik, Maharashtra

Account Manager jobs in Raurkela, Orissa

Account Manager jobs in Bidhannagar, Kolkata, West Bengal

Account Manager jobs in Vashi, Navi Mumbai, Maharashtra

Hr Manager jobs in Tiruppur, Tamil Nadu

Technology Product Management Senior Analyst - Chat Agent Experience

Citi -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Data migration
Business analysis
SQL
Analysis skills
Project management
Bachelor's degree
Product development
Product management
Agile
Business requirements
AI
Communication skills

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Conversational AI team is seeking a results-oriented Product Manager to help own the product strategy, roadmap, and execution for our Chat Agent Desktop. This individual will be passionate about creating best-in-class tools and experiences for our contact center agents.

The Product Manager will work closely with the Chat Agent Operations team to understand their needs and pain points. They will partner with our strategic chat/chatbot vendor to prioritize and deliver updates, enhancements, and new features for the agent desktop platform. This role involves deep collaboration with internal engineering teams, data and analytics partners, and risk management stakeholders to ensure the platform is robust, efficient, and compliant.

This individual will be instrumental in shaping the tools our agents use every day, directly impacting their efficiency and the quality of service provided to our customers.

Responsibilities:

Stakeholder & Vendor Management:
- Collaborate closely with the Chat Agent Operations team to gather requirements, define needs, and ensure the agent desktop platform supports their goals.
- Act as the primary product owner in the relationship with our chat/chatbot platform vendor, managing the backlog, prioritizing updates, and communicating business needs.
- Partner with internal Citi engineering and DevOps teams to manage platform integrations and dependencies provided by the vendor.
Product & Feature Development:
- Assist in developing and maintaining the product roadmap and strategy for the Chat Agent Desktop.
- Define business and platform use cases, create detailed user stories, and document requirements for new features and enhancements.
- Host user story grooming sessions and facilitate trade-off decisions to ensure timely delivery.
- Analyze platform performance, agent feedback, and operational metrics to identify opportunities for improvement and inform prioritization.
Risk & Data Management:
- Help oversee the Model Risk Management (MRM) process for any agent-facing AI models, ensuring compliance with all internal policies.
- Collaborate with EAP (Enterprise Analytics Platform) and data engineering teams to manage the successful migration of data captured on vendor systems into Citi's EAP data repository.
Execution & Delivery:
- Prepare for launches, monitor feature adoption, and report on the operational health of the agent desktop platform.
- Identify and communicate risks or issues that may impact feature delivery, and work with leadership to resolve them.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

10+ years of experience in product management or a related field (e.g., business analysis, project management, technology consulting), preferably with exposure to products for internal business users or in a contact center environment.
Experience working with third-party software vendors and managing technical and business requirements.
Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions.
Excellent written and oral communication skills, with the ability to articulate complex concepts to a variety of stakeholders.
Experience with Agile development methodologies and creating artifacts like user stories and process flow diagrams.
An innovative thinker with the ability to challenge the status quo and develop creative solutions to complex problems.

Preferred Qualifications:

Experience with contact center operations, agent-facing tools, or CRM platforms.
Knowledge of AI/ML product development lifecycles and/or experience with model risk management (MRM) processes.
Experience with large-scale data migration projects and working with enterprise data platforms.
Familiarity with SQL for data analysis is a plus.
Experience with chatbots, voice-enabled devices, or other conversational AI channels.
Bachelor's/University degree or equivalent experience.

Job Family Group:

Technology

Job Family:

Technology Product Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

senior product manager jobs in mogappair chennai tamil nadu

Technology Product Management Senior Analyst - Chat Agent Experience

Digital Product Manager - Vice President

Product Mgmt Lead Analyst- C13

Product Mgt Sr Manager-C13

Senior Assistant Vice President

Managed Service Account Lead

Product Manager

IVR AI Analytics Sr.Mgr - C13

IVR Product Manager-C13

Consulting Manager

eTrading Java Developer, Front Office Trading

Technical Project Manager

Rebadging-SEO ANALYST-GTI-TVT

Senior Product Manager - API's

Senior Product Manager