Kelambakkam Chennai Tamil Nadu Shift leader Jobs – 226 Open Jobs Today

SME - Critical Incident Management
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Weekend availability
- Agile
- Communication skills
11d
Site Operations Manager
TransUnion —Chennai, Tamil Nadu
- Full-time
- DevOps
- Engineering
- Master's degree
8d
Documentation Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Business Administration
Validation Specialist I
Sectigo —Chennai, Tamil Nadu
- ₹4,20,000 - ₹4,70,000 a year
- Full-time
- Word processing
- Computer literacy
- Windows
Quick apply
Ocean Contract Management Team Lead
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Customer service
- Master's degree
Branch Operation Manager
Sri Krishna Sweets —Chennai, Tamil Nadu
- ₹50,000 - ₹60,000 a month
- Hospitality
- In-person
- Leadership
- Food provided
Quick apply
TL- US Residential Mortgage live Underwriting
Cognizant —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Routing Executive - Transport
MoveInSync —Chennai, Tamil Nadu
- ₹25,000 - ₹32,000 a month
- Full-time
- Microsoft Office
- In-person
- Food provided
Quick apply
IT Help Desk Associate III
NCR —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
Group Leader – Finance & Accounting
AccessHealthcare —Chennai, Tamil Nadu
- Online application
- Microsoft Office
- Finance
- Master's degree
Front Office Executive
NOVOTEL —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Ocean Customer Experience Specialist - Email
Maersk —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Communication skills
8d
Third Party Risk Management Lead
Celestica —Guindy, Chennai, Tamil Nadu
- Remote
- Bachelor's degree
- Data entry
- Manufacturing
10d
Operations Manager
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Management
- PMP
- Finance
Customer Support Supervisor
Datamark, Inc. —Chennai, Tamil Nadu
- Weekend availability
- Hospitality
- English
- Bachelor's degree
Quick apply
8d
Store Manager - Full Time
SREE GUPTA BHAVAN PVT LTD —Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Weekend availability
- Customer service
- Bachelor's degree
- Team management
- Food provided
Quick apply
5d
Sub Capability Head-H(DPO)
HCLTech —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Management
7d
Security Enablement Officer
Pinkerton —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Community Host
JLL —Chennai, Tamil Nadu
- Hospitality
- Customer service
- Presentation skills
- Health insurance
Specialist - Customer Success (EX - Enterprise) North America
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Computer Science
- Bachelor's degree
- Communication skills
Quick apply

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SME - Critical Incident Management

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

Apply Now

Job details

11 days ago

Qualifications

Authentication
ITIL Certification
Incident management
BMC Remedy
Enterprise Software
ITIL
ServiceNow
Agile
Communication skills

Full job description

Sholinganallur, Tamil Nadu
Job Summary

Role Overview: The Major Incident Manager will be responsible for managing and resolving complex major incidentsaffecting critical business systems, applications, and services. The role requires a proactive andcollaborative individual with a strong technical background, excellent communication skills, and theability to manage stakeholders effectively. The candidate should be capable of quickly integratinginto the team with minimal onboarding and delivering results through on-the-job training. The rolealso involves contributing to Continuous Service Improvement (CSI) initiatives, managing CSI projectsin an Agile way, and working in 24/7 rotational shifts, including weekends.Key Responsibilities: • Lead the resolution of major incidents, ensuring minimal business disruption and timelyservice restoration.• Coordinate with Service Leaders, Subject Matter Experts (SMEs), and technical teams toaddress and resolve incidents effectively.• Provide clear, accurate, and timely communication to senior leaders, stakeholders, and endusers during incident resolution.• Actively seek work, drive follow-ups, and take ownership of issues to ensure resolution.• Collaborate with other IT functions to identify opportunities for process improvement andcontribute to successful implementation.• Engage in Continuous Service Improvement (CSI) objectives to enhance processes andservice quality.• Manage CSI projects using Agile methodologies to drive service improvements andinnovation.• Operate in 24/7 rotational shifts, including weekends, as required by business needs.Required Experience and Skills: • Minimum 15 years of experience in Major Incident Management.• Strong technical background with broad expertise in enterprise systems and coreinfrastructure technologies (e.g., server, network, authentication, database).• Prior experience working with ServiceNow (minimum 2 years).• Excellent written and verbal communication skills.• Proven ability to manage stakeholders across all levels of the organization.• Highly collaborative and proactive, with the ability to work independently and takeownership of tasks. Classification: Internal• Comfortable working in complex global relationships with IT functions, vendors, businessunits, and external partners.• Experience in managing CSI projects using Agile methodologies.Additional Requirements: • Ability to “plug and play” with minimal formal onboarding, performing effectively withmostly on-the-job training.• Experience in technical troubleshooting and using computer monitoring systems (e.g.,NextThink or similar).

Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Issues In Accordance With Itil Best Practices And Service Level Agreements.
2. Mentor Team Members And Administrators In Critical Incident Management Processes, Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation For Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Discussions.
4. Engage Actively In Customer Meetings To Gather Feedback, Address Concerns, And Ensure Positive Customer Experiences And Satisfaction.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Detailed Reports To Support Performance Improvement Initiatives For Presentation To Key Business Stakeholders.
Skill Requirements
1. Proficient In Critical Incident Management And Itil Frameworks
2. Strong Knowledge Of Servicenow (Snow) Administration And Support
3. Experience With Bmc Remedy And Ca Service Desk Tools
4. Familiarity With Avanti And Related Automation Technologies
5. Excellent Communication And Presentation Skills For Stakeholder Engagement

Other Requirements
1. Itil Foundation Certification (Optional But Valuable)
2. Servicenow Administrator Certification (Optional But Valuable
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Refine Your Search

shift leader jobs in kelambakkam chennai tamil nadu

SME - Critical Incident Management

Site Operations Manager

Documentation Specialist

Validation Specialist I

Ocean Contract Management Team Lead

Branch Operation Manager

TL- US Residential Mortgage live Underwriting

Routing Executive - Transport

IT Help Desk Associate III

Group Leader – Finance & Accounting

Front Office Executive

Ocean Customer Experience Specialist - Email

Third Party Risk Management Lead

Operations Manager

Customer Support Supervisor

Store Manager - Full Time

Sub Capability Head-H(DPO)

Security Enablement Officer

Community Host

Specialist - Customer Success (EX - Enterprise) North America

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