Laxmi Nagar Delhi Delhi It manager Jobs – 820 Open Jobs Today

MAJOR INCIDENT MANAGER L1
Wipro Limited —Noida, Uttar Pradesh
- Management
- Analysis skills
- Team management
- Flexible schedule
3d
devOps
TagTaste Foods —Noida, Uttar Pradesh
- Computer Science
- DevOps
- AWS
Problem Manager - Core
Ericsson —Noida, Uttar Pradesh
- Computer science
- Engineering
- Analysis skills
Power BI Developer - Assistant Manager B1
EXL Service —Noida, Uttar Pradesh
- Full-time
- Management
- SQL
- Bachelor's degree
9h
Manager | SAP PMO | Noida | SAP | DSA LS&HC
Deloitte —Noida, Uttar Pradesh
- IT
- AI
- Communication skills
11h
Assistant Manager - Technology Services
MetLife —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
1d
Alliance Manager – OEM Partnerships (Enterprise IT Consulting & Services)
Source Integreta —Noida, Uttar Pradesh
- From ₹50,000 a month
- Full-time
- Oracle
- Salesforce
- Master's degree
- Health insurance
- Life insurance
Quick apply
MAJOR INCIDENT MANAGER L3
Wipro Limited —Noida, Uttar Pradesh
- Management
- Analysis skills
- Team management
- Flexible schedule
3d
Client Servicing Manager: Digital Marketing + IT services (Domestic Market)
DigiLantern —Noida, Uttar Pradesh
- ₹4,00,000 - ₹10,00,000 a month
- Part-time
- Microsoft Excel
- Management
- Microsoft Office
Quick apply
ERP & MIS Manager
The Printshop —Naraina, Delhi, Delhi
- ₹3,60,000 - ₹6,00,000 a year
- Email
- English
- SQL
- Supervising experience
Quick apply
6d
Track Manager - ServiceNow, IT Service Management
HCLTech —Noida, Uttar Pradesh
- Mentoring
- Communication skills
21h
Senior IT Technical Program Manager
Anaplan —Delhi, Delhi
- Email
- PMP
- Project management
- Agile
Quick apply
Technical Program Manager III- Eng
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Computer Science
- English
- Analysis skills
12d
Associate Program Manager
Aristocrat —Noida, Uttar Pradesh
- Full-time
- PMP
- Microsoft Office
- Project management
Wordpress Developer & SEO Executive
Nippon Data Systems Ltd. —Noida, Uttar Pradesh
- ₹25,000 - ₹40,000 a month
- Full-time
- Computer Science
- Bachelor's degree
- JavaScript
Quick apply
IT Business Development Manager
OMKA TECH —Noida, Uttar Pradesh
- Up to ₹60,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Paid time off
- Flexible schedule
Quick apply
7d
Track Manager - Active Directory Service Interfaces
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Analysis skills
- Communication skills
8h
SQA Delivery/Demand Manager
Educational Testing Service (ETS) —Delhi, Delhi
- Full-time
- Azure
- Management
- Computer Science
- Paid time off
Quick apply
7h
Executive IT
Elite Wealth Advisors —Mayur Vihar, Delhi, Delhi
- Rotational shift
- Microsoft Outlook
- Windows
Track Manager (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Management
- Continuous improvement
- Leadership
9h

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MAJOR INCIDENT MANAGER L1

Wipro Limited -
Noida, Uttar Pradesh

Apply Now

Job details

3 days ago

Benefits

Flexible schedule

Qualifications

ITIL Certification
Management
Analysis skills
Team management
ITIL
Communication skills
Help desk

Full job description

Job Title: MAJOR INCIDENT MANAGER L1
City: Noida
State/Province: Uttar Pradesh
Posting Start Date: 8/2/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Do
RESPONSIBILITIES
ÃÂ¢ÃÂÃÂ¢ Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs
ÃÂ¢ÃÂÃÂ¢ Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved
ÃÂ¢ÃÂÃÂ¢ Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.
ÃÂ¢ÃÂÃÂ¢ Coordinating with the respective SMEs for speedy resolution of the Major Incident
ÃÂ¢ÃÂÃÂ¢ Ensuring the Major incident is resolved within the SLAs agreed with the Customer
ÃÂ¢ÃÂÃÂ¢ Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
ÃÂ¢ÃÂÃÂ¢ Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed.
ÃÂ¢ÃÂÃÂ¢ Ensuring that all the resolution procedures are updated in the knowledge database / Work log
ÃÂ¢ÃÂÃÂ¢ Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future.
ÃÂ¢ÃÂÃÂ¢ Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process)
ÃÂ¢ÃÂÃÂ¢ Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents
ÃÂ¢ÃÂÃÂ¢ Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process.
ÃÂ¢ÃÂÃÂ¢ Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents

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KEY SKILLS AND COMPETENCIES
ÃÂ¢ÃÂÃÂ¢ 8-10 years exp in driving the service operations.
ÃÂ¢ÃÂÃÂ¢ Min 8 year of experience in managing the IM and MIM processes
ÃÂ¢ÃÂÃÂ¢ Preferably ITIL Expert, or Min two ITIL Intermediate certified professional
ÃÂ¢ÃÂÃÂ¢ Strong analytical, communication, presentation and reporting skills
ÃÂ¢ÃÂÃÂ¢ Good leadership, people management and operational skills
ÃÂ¢ÃÂÃÂ¢ Should have exposure to ITIL practices.
ÃÂ¢ÃÂÃÂ¢ Good written & verbal communication skills
ÃÂ¢ÃÂÃÂ¢ Experience in helpdesk environment
ÃÂ¢ÃÂÃÂ¢ Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere
ÃÂ¢ÃÂÃÂ¢ Ability to work in shift and flexible schedule
ÃÂ¢ÃÂÃÂ¢ Ability to motivate staff
ÃÂ¢ÃÂÃÂ¢ Excellent team skills with ability to listen and contribute to discussions and meetings
ÃÂ¢ÃÂÃÂ¢ Building & Maintaining Relationships
ÃÂ¢ÃÂÃÂ¢ End to end ownership for customer satisfaction through levels of support
ÃÂ¢ÃÂÃÂ¢ Planning and organization & working well with Virtual Team
ÃÂ¢ÃÂÃÂ¢ Virtual Team Management Skills
ÃÂ¢ÃÂÃÂ¢ Relationship Management for services and vendors interface

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Mandatory Skills: ITIL Incident Mgmt .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

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it manager jobs in laxmi nagar delhi delhi

MAJOR INCIDENT MANAGER L1

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Manager | SAP PMO | Noida | SAP | DSA LS&HC

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MAJOR INCIDENT MANAGER L3

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