Job Title: Customer Calling Executive & Administrative Assistant Location: Ludhiana, Punjab, India Job Type: Full-time About Us: Maxgrow Biotech Pvt Ltd is a leading company in Agriculture & Herbal sector. We are committed to providing exceptional customer service and administrative support. We are looking for a dynamic Customer Calling Executive & Administrative Assistant to join our team. Job Description: We are seeking a dual-role individual who will handle both customer calling and administrative tasks. The ideal candidate will have excellent communication skills, a customer-centric approach, and strong organizational abilities. The primary responsibility will be to ensure customer satisfaction and provide administrative support to the team. Roles and Responsibilities: - Handle inbound and outbound customer calls in a professional and courteous manner. - Address customer inquiries, concerns, and complaints promptly and effectively. - Provide accurate information about products, services, and company policies. - Assist customers with product selection, order placement, and tracking. - Follow up with customers to ensure their issues are resolved and they are satisfied. - Maintain accurate records of customer interactions and transactions. - Collaborate with other departments to resolve complex customer issues. - Meet performance metrics and targets set by the company. - Stay updated with product knowledge and industry trends. - Participate in training sessions and team meetings. Administrative Assistant: - Manage and organize company files, documents, and records. - Schedule and coordinate meetings, appointments, and travel arrangements. - Prepare and edit correspondence, reports, and presentations. - Assist in the preparation of regularly scheduled reports. - Handle office tasks such as filing, scanning, photocopying, and data entry. - Maintain office supplies inventory and place orders as needed. - Greet and assist visitors in a friendly and professional manner. - Coordinate with vendors, service providers, and suppliers. - Assist in organizing company events and activities. - Support other administrative tasks as needed by the team. Qualifications: - High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus. - Proven experience in a customer service or call center role. - Excellent verbal and written communication skills. - Strong problem-solving abilities and a customer-centric approach. - Proficiency in using call center software and CRM systems. - Ability to multitask and handle high call volumes. - Strong interpersonal skills and a positive attitude. Benefits: - High school diploma or equivalent; additional education or certifications in customer service, administration, or related fields is a plus. - Proven experience in customer service and administrative roles. - Excellent verbal and written communication skills. - Strong problem-solving abilities and a customer-centric approach. - Proficiency in using call center software, CRM systems, and office software (e.g., MS Office). - Ability to multitask and handle high call volumes and administrative tasks. - Strong organizational skills and attention to detail. - Positive attitude and ability to work in a team environment. How to Apply: Interested candidates can send their resume and cover letter to [[email protected]] with the subject line "Application for Customer Calling Executive & Administrative Assistant".
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Experience:
- total work: 2 years (Preferred)
Work Location: In person
