Gurugram Haryana Senior program coordinator Jobs – 38 Open Jobs Today

Senior Managed Services Consultant
Sprinklr —Gurugram, Haryana
- Full-time
- Analysis skills
- APIs
- Paid time off
Sr. Customer Insights Analyst
Sprinklr —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Social media management
- Communication skills
- Paid time off
Senior Product Designer
Sprinklr —Gurugram, Haryana
- Full-time
- Research
- AI
- Communication skills
- Paid time off
13d
Managed Services Consultant - Specialist
Sprinklr —Gurugram, Haryana
- Full-time
- APIs
- AI
- Communication skills
- Paid time off
Sr. Implementation Consultant - CCAAS (AMER shift)
Sprinklr —Gurugram, Haryana
- Full-time
- Salesforce
- English
- JavaScript
- Paid time off
Manager – Strategy & Execution
Medhavi —Gurugram, Haryana
- Microsoft Outlook
- Master's degree
- Bachelor's degree
Quick apply
Senior Manager - Software Engineering
Sprinklr —Gurugram, Haryana
- Full-time
- Management
- System design
- Java
- Paid time off
Tax Supervisor - Private Company
RSM —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Development Counsellor
ETASHA Society —South Delhi, Delhi, Delhi
- ₹27,000 - ₹30,000 a month
- Email
- English
- Microsoft Office
- AWS
- Health insurance
Quick apply
13d
Product Designer II
Sprinklr —Gurugram, Haryana
- Full-time
- AI
- Communication skills
- Marketing
- Paid time off
13d
Senior Manager Software Engineering
Sprinklr —Gurugram, Haryana
- Full-time
- Java
- Agile
- Leadership
- Paid time off
Senior Lead Software Engineer
Sprinklr —Gurugram, Haryana
- Full-time
- Azure
- Computer Science
- Java
- Paid time off
Music Teacher
Ompee International School —Manesar, Haryana
- ₹30,000 - ₹37,000 a month
- Full-time
- Bachelor's degree
- Computer skills
- In-person
Quick apply
10d
UX Research Intern
Sprinklr —Gurugram, Haryana
- Full-time
- Research
- Master's degree
- Presentation skills
- Paid time off
11d
Senior Service Engineer
Trane Technologies —Gurugram, Haryana
- Full-time
- Microsoft Office
- Work from home
IT AI and Automation Analyst
Sprinklr —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Windows
- Scripting
- Paid time off
Technical Director - MEP (Buildings & places)
AECOM —Gurugram, Haryana
- Full-time
- Hybrid work
- Master's degree
- HVAC
- Leadership
- Health insurance
- Paid time off
Technical Director - Architecture (Buildings & Places)
AECOM —Gurugram, Haryana
- Full-time
- Hybrid work
- Master's degree
- Leadership
- Negotiation
- Health insurance
- Paid time off
Design Intern
Sprinklr —Gurugram, Haryana
- Full-time
- AI
- Paid time off
11d
Project Management Intern
Riskbirbal Insurance Brokers Pvt Ltd —Janakpuri, Delhi, Delhi
- ₹5,000 - ₹7,000 a month
- Computer literacy
- Research
- Project management
- Cell phone reimbursement
Quick apply

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Senior Managed Services Consultant

Sprinklr -
Gurugram, Haryana

Apply Now

Job details

Full-time

Benefits

Paid time off

Qualifications

Telephony
Enterprise Software
Technical support
Analysis skills
IVR
APIs
Customer support

Full job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Role Summary

Support managed services delivery for Sprinklr CCaaS customers by configuring, optimizing, and maintaining platform solutions across digital and voice channels. Focus on execution, operational stability, customer support, and ongoing platform adoption.

What You’ll Do

Support configuration and maintenance of Sprinklr CCaaS solutions across chat, messaging, email, social, and voice channels.

Execute platform updates aligned to defined solution blueprints, best practices, and core configuration architecture.

Assist in configuring and maintaining routing logic, queues, IVR flows, case workflows, SLA rules, and escalations.

Support bot workflows, automation rules, and bot-to-agent handoff configurations to improve operational efficiency.

Identify basic platform gaps, configuration issues, and optimization opportunities, and recommend improvements aligned to customer requirements.

Help maintain platform adoption by supporting users in understanding and using configured features effectively.

Provide day-to-day support for post go-live enhancements, troubleshooting, and configuration changes.

Assist in monitoring customer operations metrics such as SLA adherence, queue performance, response times, and agent productivity.

Support basic API, CRM, and third-party integration activities, including validation and workflow coordination.

Help onboard and train new agents, admins, and users on workflows, platform usage, and best practices.

Work closely with Lead consultants and customer stakeholders to ensure configurations remain aligned to business needs and solution design.

Support Customer Success and Sales teams by sharing platform adoption updates and operational insights where relevant.

Document configurations, update process guides, and contribute to reusable knowledge and best practices.

What Makes You Qualified?

Must Have Qualifications

3–5 years of experience in CCaaS, managed services, technical support, or platform operations.

Working knowledge of Sprinklr CCaaS or similar platforms such as Genesys, Cisco, or other contact center technologies.

Experience with queues, routing, workflows, dashboards, SLA setup, or case management.

Foundational understanding of IVR, telephony concepts, chatbot workflows, and platform automation.

Basic knowledge of API, CRM integration concepts, and cross-system workflow dependencies.

Strong troubleshooting, documentation, and configuration support skills.

Good to Have Skills

Exposure to digital and social engagement channels.

Understanding of customer support operations and service KPIs.

Experience supporting user training and onboarding.

Strong analytical and problem-solving capabilities.

Who You Are

Detail-oriented and hands-on with a strong execution mindset.

Comfortable working in customer-facing, fast-paced support environments.

A collaborative team player with growing technical and consulting skills.

Focused on quality, platform stability, and customer success.

What Success Looks Like

Accurate and reliable platform configurations.

Stable day-to-day CCaaS operations and timely issue resolution.

Strong support for customer adoption and user onboarding.

Consistent contribution to operational efficiency and customer outcomes.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM.

Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Apply Now

Refine Your Search

senior program coordinator jobs in gurugram haryana

Senior Managed Services Consultant

Sr. Customer Insights Analyst

Senior Product Designer

Managed Services Consultant - Specialist

Sr. Implementation Consultant - CCAAS (AMER shift)

Manager – Strategy & Execution

Senior Manager - Software Engineering

Tax Supervisor - Private Company

Development Counsellor

Product Designer II

Senior Manager Software Engineering

Senior Lead Software Engineer

Music Teacher

UX Research Intern

Senior Service Engineer

IT AI and Automation Analyst

Technical Director - MEP (Buildings & places)

Technical Director - Architecture (Buildings & Places)

Design Intern

Project Management Intern

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